ServiceNow Implementation Solution Specialist

London, Greater London

ServiceNow

Permanent

Our client, a global IT Consulting organization, are hiring a ServiceNow Implementation Solution Specialist to join their team in London. The successful candidate will work on enhancing the customer experience by playing a key role in designing, developing and integrating top-tier ServiceNow workflows.

Responsibilities

Design and tailor ServiceNow applications to drive innovation across the business and their partners.
Improve customer and employee experiences with seamless, efficient workflows.
Enhance customer journeys through personalisation, omnichannel engagement and frictionless transactions.
Utilize ServiceNow to deliver proactive support, real-time insights and streamlined workflows.
Work alongside industry-leading experts to deliver exceptional solutions.

Skillset

Master’s or Bachelor’s degree in Computer Science, Information Technology or similar.
Demonstrated experience in ServiceNow implementation and development across various workflows.
Preferred Certifications: ServiceNow Certified Application Developer (CAD), ITIL Foundation or equivalent certifications
Deep understanding of optimizing customer and employee journeys.
Proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and IntegrationHub.
CRM experience is a plus.
Familiarity with NowAssist, GenAI and Agentic AI to elevate customer and employee experience