ServiceNow Pre-Sales Architect

Cambridge, Massachusetts

ServiceNow - Architect

Contract

Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote

Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.

Responsibilities

As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.
Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.
Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.
Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.
Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.
Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.
Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.
Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.
Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.
Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.

Skillset

Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.
ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.
Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.
In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.
Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.
Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.
Prior experience working in or with HR departments or HR software solutions.
Experience in managing client relationships and driving sales cycles to close.