ServiceNow AI Ops Developer

Tennessee

ServiceNow - Developer

Contract

Job Title: ServiceNow Developer with AI Ops Experience
Location: Remote

Our client, a leading IT services organization, is hiring a ServiceNow AI Ops Developer for a contract role. The successful candidate will be responsible for designing, customizing and maintaining ServiceNow solutions, while utilizing AI Ops tools to enhance IT operations and automate workflows.

Responsibilities

As the ServiceNow Developer, you will design, develop, and implement ServiceNow applications and solutions such as ITSM, ITOM and ITBM.
Customize ServiceNow modules to align with business processes and ITIL best practices.
Create, configure and manage workflows, business rules, UI policies and data models.
Develop integrations with third-party applications and services using REST, SOAP and other integration technologies.
Implement AI Ops solutions to enhance IT operations, incident management and IT service optimization.
Leverage AI, machine learning and predictive analytics to automate event correlation, anomaly detection and incident response.
Integrate AI Ops tools with ServiceNow to enable automation, intelligent ticket routing and improved decision-making.
Work closely with IT teams (infrastructure, security, operations) to ensure seamless ServiceNow integration.
Troubleshoot, debug and optimize ServiceNow applications for performance, availability and scalability.
Implement automation solutions to reduce manual intervention and improve efficiency in IT service management.

Skillset

Bachelor’s degree in Computer Science, IT or similar,
At least three years of hands-on ServiceNow development, specializing in ITSM, ITOM and related modules.
Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) preferred.
Demonstrated experience with AI Ops tools such as Splunk, Moogsoft, and BigPanda, including their integration with ServiceNow.
Deep understanding of ITIL best practices, particularly in incident management, change management and service catalog workflows.
Strong background in web services, including REST and SOAP, with experience integrating external systems.
Proficiency in ServiceNow scripting (JavaScript, Glide), workflows, UI policies, and data modeling.
Hands-on experience with ServiceNow Studio, Service Portal, and other ServiceNow development utilities.
Familiarity with AI/ML concepts, automation, and event management within AI Ops environments.
Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow and AI Ops tools.