ServiceNow AI Developer

Job Title: AI ServiceNow Developer

Location: Remote

Job Type: Full-time

Department: IT / ServiceNow Development

Job Summary:

We are seeking a skilled AI ServiceNow Developer to join our dynamic IT team within a federal environment. The ideal candidate will play a crucial role in the second phase of our ServiceNow deployment, focusing on integrating AI-driven solutions to enhance automation and optimize service management processes. This role requires a deep understanding of ServiceNow, AI/ML technologies, IT Service Management (ITSM) best practices, and experience working within federal compliance and security frameworks.

Key Responsibilities:

• Develop and integrate AI and ML capabilities into the ServiceNow platform to enhance automation and decision-making processes in a federal setting.
• uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
• Now Assist use machine learning and natural language processing to interpret user inputs, generate human-like responses, and improve their capabilities through ongoing interactions
• Design and implement AI-powered chatbots, virtual agents, and predictive analytics solutions tailored for government operations.
• Collaborate with federal stakeholders to understand business requirements and translate them into AI-enhanced ServiceNow solutions.
• Customize and configure ServiceNow modules, including ITSM, ITOM, CSM, HRSD, and others, to incorporate AI-driven functionalities.
• Implement and optimize Natural Language Processing (NLP) models within ServiceNow’s Virtual Agent.
• Ensure data integrity, security, and compliance with federal regulations when integrating AI solutions into ServiceNow workflows.
• Develop and maintain technical documentation, including AI model performance and ServiceNow configurations.
• Perform troubleshooting, debugging, and continuous improvement of AI-enhanced ServiceNow applications.
• Stay up-to-date with the latest AI, ML, and ServiceNow trends and technologies relevant to federal IT environments.

Required Qualifications:

• 3+ years of experience in ServiceNow development, including scripting, workflows, and integrations.
• Hands-on experience with AI/ML technologies
• Strong understanding of ServiceNow Virtual Agent, AI Search, and Predictive Intelligence.
• Experience working with ITSM, ITOM, CSM, or HRSD modules.
• Knowledge of federal security and compliance standards (e.g., FedRAMP, FISMA, NIST).
• Excellent communication and collaboration abilities, particularly within federal agencies.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA).
• Experience with AI governance, model training, and MLOps within government environments.

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