HRSD Architect

Santa Clara, California

ServiceNow

Contract

Our client is hiring a ServiceNow Architect to serve as a leader responsible for delivering high-quality ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.

Responsibilities

Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.
Act as a key technical interface between clients and development teams.
Conduct workshops to gather technical and business requirements.
Develop and enforce technical design standards, best practices and patterns.
Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP and web services.
Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD or CSM and complex integrations.

Skillset

Certified System Administrator and Certified Technical Architect.
Experience in ServiceNow HR Service Delivery (HRSD) or Customer Workflows (CSM) solutions.
Experience implementing and integrating ServiceNow.
Proven expertise as a technical consultant in client environments.
Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
Strong analytical, creative problem-solving, and consultative influencing skills.
Strong interpersonal and communication skills, with a focus on customer-centric solutions.