ServiceNow CSM Architect

Cambridge, Massachusetts

ServiceNow - Architect

Contract

ServiceNow CSM Architect
Location: Remote, USA
Type: Contract

Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.

Responsibilities

Architect and lead the implementation of ServiceNow CSM solutions.
Collaborate with stakeholders to gather and analyze requirements.
Design scalable, performance-optimized CSM configurations.
Guide development teams through build and deployment.
Ensure alignment with industry best practices and ServiceNow standards.
Provide technical leadership and strategic guidance on platform capabilities.

Skillset

Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).
Certified Implementation Specialist (CIS) – CSM is required.
Strong understanding of ServiceNow architecture and data models.
Hands-on experience with integrations, workflows, and CSM-specific modules.
Excellent communication and leadership skills.
Must be authorized to work in the USA and based within the country.