ServiceNow Senior Business Process Consultant

Los Angeles, California

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, a leader in the entertainment industry, is hiring a ServiceNow Senior Business Process Consultant to join their team on a contract basis. The successful candidate will play a key role in translating enterprise business needs into scalable process improvements, driving meaningful impact across complex, large-scale operations.

Responsibilities

Evaluate, document and enhance workflows spanning multiple business units.
Partner with stakeholders in an Agile Scrum environment to consolidate and clarify business requirements.
Communicate process strengths, constraints, and improvement opportunities clearly and effectively.
Lead improvements to onboarding and offboarding processes via service portals and ITSM platforms.
Promote and implement best practices to support operational efficiency and strategic alignment.

Skillset

Certified or experienced in CSA and ITILv4 frameworks.
Demonstrated success working with enterprise-level clients and managing diverse stakeholder needs.
Experienced in Agile Scrum environments, with strong collaboration skills across cross-functional teams.
Proven ability to document, streamline and optimise complex workflows.
Familiar with onboarding and offboarding processes and workflows.
Hands-on experience with ITSM platforms, particularly ServiceNow.
In-depth knowledge of Asset Management and Configuration Management Databases (CMDB).
Skilled in designing and maintaining Service Portals.
Exceptional verbal and written communication skills.