ITSM Business Process Consultant

Our client, a forward-thinking organization leveraging ServiceNow, is hiring an experienced ITSM Business Process Consultant for a remote contract opportunity. The successful candidate will play a key role in a critical ServiceNow implementation, contributing directly to ITSM process design and delivery in a fast-paced, audit-driven environment.

Responsibilities

• Gather and document business requirements.

• Write user stories and assist with backlog creation.

• Facilitate workshops and lead stakeholder discussions.

• Support the design and implementation of ITSM processes.

• Work closely with the Architect and Engagement Manager.

• Guide and educate client stakeholders on ServiceNow capabilities.

Skillset

• CSA certification is required.

• CIS-ITSM certification is preferred but not mandatory.

• Extensive experience in IT Service Management (ITSM).

• Demonstrated expertise in writing user stories and gathering requirements.

• Strong communication skills and ability to engage stakeholders effectively.

• Ability to thrive in fast-paced, ambiguous environments.

• US Citizenship is required.

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