ServiceNow CMDB Architect

Our client, a leading manufacturing organization, is hiring an experienced German-speaking ServiceNow CMDB Architect to join the team in Frankfurt on a contract basis.  The successful candidate will join a large-scale ITSM and ServiceNow transformation programme, taking a leading role in the design, implementation and enhancement of CMDB capabilities while collaborating with both technical teams and business stakeholders across German and English-speaking environments.

Responsibilities

• Lead CMDB strategy, implementation, optimization and governance initiatives.

• Configure, administer and enhance the ServiceNow CMDB platform.

• Ensure CMDB data quality, accuracy, compliance and governance standards are maintained.

• Design and implement CI class structures, relationships, identification, and reconciliation rules.

• Support and optimize ServiceNow Discovery and Service Mapping capabilities.

• Develop and maintain integrations between ServiceNow and external systems.

• Collaborate with infrastructure, application and service management teams to improve asset and configuration visibility.

• Troubleshoot and resolve CMDB-related technical issues.

• Define, document, and continuously improve CMDB operational processes and procedures.

• Facilitate workshops and engage directly with German-speaking stakeholders.

Skillset

• Fluent in both German and English, written and spoken.

• Proven experience in roles such as CMDB Specialist, CMDB Architect or ServiceNow CMDB Consultant.

• Strong hands-on expertise in configuring and administering ServiceNow CMDB.

• Solid experience with Discovery, Service Mapping and Configuration Management best practices.

• Strong knowledge of CI modelling, relationship mapping, identification and reconciliation processes.

• Experience implementing CMDB governance frameworks and data quality controls.

• Good understanding of ITIL and broader IT Service Management processes.

• Experience delivering large-scale enterprise transformation programmes.

• Strong problem-solving skills with excellent stakeholder management capabilities.

• ServiceNow certifications such as CSA, CIS-CMDB, CIS-Discovery are an advantage.