ITOM Consultant

Paris, Paris

ServiceNow - Consultant

Contract

ServiceNow ITOM Technical Consultant
Location: Paris, France (2 days onsite per week)
Start: September 2026
Duration: Full-time Contract

Our client, a luxury goods organization in Paris, are hiring a ServiceNow ITOM Technical Consultant to join their team on a full-time contract. The successful candidate will play a key role in delivering and enhancing ITOM capabilities, working closely with technical and functional stakeholders in a fast-paced enterprise environment.

Responsibilities

Design, configure, develop and enhance ServiceNow ITOM solutions aligned with business and technical requirements.
Support the ongoing improvement of Configuration Management processes, including CI data quality, relationships and governance.
Develop and customize ServiceNow applications using JavaScript, Glide APIs, business rules, client scripts, UI policies and other platform scripting capabilities.
Troubleshoot and resolve technical issues across ITOM modules, ensuring platform stability and performance.
Collaborate with infrastructure, operations, and architecture teams to improve visibility of IT services and operational processes.

Skillset

Strong hands-on experience with ServiceNow ITOM implementations.
Expertise in ServiceNow Discovery, Service Mapping and CMDB.
Strong JavaScript and ServiceNow scripting skills, including platform customization and development.
Proven experience configuring, developing, and enhancing ITOM solutions.
Ability to work independently while collaborating effectively with global teams and stakeholders.
Fluent English required; French language skills are an advantage.