ServiceNow Developer (LSD)

Our client, a growing consultancy firm, is hiring a ServiceNow Developer with hands-on implementation experience supporting Legal Service Delivery (LSD) initiatives to join the team remotely on a six-month contract. The successful candidate will configure, develop and enhance ServiceNow solutions supporting legal operations, matter management, request intake, workflows and associated business processes.

Responsibilities

• Configure and develop ServiceNow applications, workflows, catalog items, forms and business rules to support Legal Service Delivery (LSD) processes.

• Implement and customize LSD functionality, including intake forms, routing, approvals, task management and reporting.

• Develop client scripts, business rules, UI policies and script includes in accordance with ServiceNow best practices.

• Participate in requirements-gathering sessions, solution design discussions and iterative development cycles.

• Support testing, defect resolution, release and deployment activities for LSD implementations.

• Create and maintain technical documentation covering platform configurations and customizations.

• Collaborate remotely with project teams, business stakeholders and fellow developers to deliver effective solutions.

Skillset

• ServiceNow Certified System Administrator (CSA).

• Hands-on experience implementing and configuring ServiceNow applications in production or project environments.

• Practical experience with ServiceNow scripting using JavaScript, as well as Flow Designer, Workflow and catalog development.

• Previous experience with Legal Service Delivery, legal operations or related ServiceNow modules and applications.

• Experience with ServiceNow integrations or reporting.

• Additional ServiceNow certifications such as Certified Application Developer (CAD) are desirable.

• Ability to work fully remotely and collaborate effectively as part of a distributed team.

• Strong problem-solving skills with excellent attention to detail.