ServiceNow Platform Owner

New York

ServiceNow

200000

Permanent

Our client, a leading insurance organization, are hiring a ServiceNow Platform Owner to join the team in New York. The successful candidate will take technical ownership of the ServiceNow platform, combining IT service management leadership with hands-on administration expertise to deliver a secure, scalable solution aligned with organizational requirements.

Responsibilities

Define and lead the strategy, governance and technical roadmap for the ServiceNow platform.
Manage the platform’s configuration, administration, integrations, upgrades and overall performance.
Improve core ITSM processes, including Incident, Problem, Change, Request and Configuration Management.
Resolve complex administrative and technical platform issues through direct, hands-on involvement.
Lead, mentor and develop a team of ServiceNow administrators and developers.
Ensure all platform solutions are secure, scalable and aligned with wider business objectives.
Assess ServiceNow releases and emerging capabilities, introducing valuable features where appropriate.
Work with business and technology leaders to translate organizational priorities into a clear platform roadmap.
Evaluate and challenge technical proposals from consultants, vendors and implementation partners.
Analyze platform performance and adoption, using insights to drive continual improvement and maintain ITIL compliance.

Skillset

Bachelor’s degree in Computer Science, Information Systems or similar.
Previous hands-on experience administering and configuring the ServiceNow platform.
Recent ServiceNow technical expertise, ideally maintained within the past two years alongside management responsibilities.
Proven experience overseeing ServiceNow implementations, significant upgrades or platform improvement programs.
Strong leadership experience within an IT Service Management function.
In-depth knowledge of ITSM processes, ITIL principles and service management best practices.
Relevant ServiceNow certifications, including Certified System Administrator, Certified Implementation Specialist or Certified Application Developer, would are a big plus.
Experience managing and developing ServiceNow administrators, developers or comparable technical teams.
Strong communication and stakeholder management skills across executive, business and technical audiences.