Welcome to episode 411 of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in North America and Europe.

Today’s guest is Damien Thioulouse, Head of Machine Learning & AI at Simplr. Founded in 2017, Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible & scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision.

Damien leads the AI and Machine Learning across all domains at Simplr. They are developing highly scalable solutions at the forefront of NLP and building highly specialized proprietary models tailored to customer service. He is responsible for growing a top notch team by identifying, sourcing and recruiting talents, creating strong ties with leading universities in the San Francisco Bay area, as well as mentoring new teammates and students.

In the episode, Damien will chat about:

How Simplr is impacting the customer experience

His role and responsibilities at Simplr

The impact that Simplr brings to their partners

An insight into the AI & ML team

Future growth and what’s next for the company

Why Simplr is a great place to work

To find out more about all the great work happening at Simplr, check out the website www.simplr.ai or follow them on LinkedIn or Twitter @simplr. You can also connect with Damien directly on LinkedIn.

What did you think of Damien’s podcast? Where do you see the future of AI and Machine Learning in the industry heading over the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

If you’re interested in exploring our latest Data Science &ML jobs, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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