Welcome to episode 95 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Annette Muldowney, Vice President – ServiceNow Lead at Lakeland Bank. Founded in 1969, Lakeland Bank continues to build on its infrastructure of financial strength, profitability, efficiency and quality service as it moves into the future. It is their mission to inspire and enable the communities that they serve to achieve financial stability and success. With a passion for excellence, Lakeland Bank strive to exceed the expectations of their customers, associates and shareholders.

Annette has over 20 years Technical Management and Support experience primarily in the telecommunications and service industries, as well as local government.  She is currently responsible for the creation of the ServiceNow roadmap and project development efforts for Lakeland Bank. Her duties include resetting the existing customized version of ServiceNow, the redeployment of ServiceNow as a platform technology solution in the areas of ITSM, ITBM, ITOM, as well as managing the internal ServiceNow development team and third-party vendor management.

In the episode, Annette will talk about:

Why ServiceNow is the platform of choice

Considering customizations and maintenance

Case studies on how they utilize ServiceNow at Lakeland Bank

Benefits that the platform brought to the organization

Advice to her younger self

To find out more about all the great work happening at Lakeland Bank, check out the website www.lakelandbank.com or follow them on LinkedIn, Instagram or Facebook. You can also connect with Annette directly on LinkedIn.

What did you think of Annette’s podcast? Where do you see the future of ServiceNow and Digital Transformation heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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