Welcome to the episode four in our ServiceNow Federal Friday series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow Federal ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers.

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:

His background and day-to-day role with ServiceNow

Examples of Digital Transformation in government and higher education

Understanding from the user perspective

Challenges in introducing ServiceNow to government bodies

How ServiceNow integrates with existing systems

Helping organizations upskill on ServiceNow

Using ServiceNow to combat societal problems

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Chris directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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