Welcome to episode 160 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte. As a ServiceNow Global Elite Partner with over 11 years of experience delivering ServiceNow transformation programs for over 5500 clients, Deloitte understands this new world of work. With deep industry expertise, they have integrated advisory services into over 6000 ServiceNow implementations and innovation-led operations. Together, Deloitte can re-architect work and help you unlock business value to create a better future.

Passionate about transforming service delivery through ServiceNow, Felipe brings extensive expertise in IT Service Management, Service Portfolio Management, rollouts and developing effective ServiceNow strategies. As a dedicated learning manager for Deloitte, he ensures continuous growth and knowledge enhancement in ServiceNow. With a demonstrated track record, Felipe possesses the expertise and a profound understanding of optimizing CVs, market demands and strategically enhancing one’s chances of securing positions in top consulting companies.

In this episode, Felipe talks about:

His journey into the world of ServiceNow

An overview of Deloitte’s ServiceNow team in Germany

Shifting from heavy customizations to strategic configurations for stability

Focusing on strategic advantage and documentation

Prioritizing foundational processes for successful technology integration

Shifting focus to innovation and user experience over internal concerns

Urgency to act on Generative AI for strategic advantage

Having an iterative approach to gather feedback and refine implementation

To find out more about all the great work happening at Deloitte, check out the website www.deloitte.com/global/en/alliances/servicenow.html or follow them on LinkedIn, Instagram or X @Deloitte. You can also connect with Felipe directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

Subscribe to The Alldus Podcast: