Welcome to episode 142 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

In today’s show, we’re delighted to welcome back Jeffrey Tefertiller, Digital Transformation Leader, CIO Advisor at Service Management Leadership. Jeffrey is an experienced Chief Information Officer and transformation leader who is laser-focused on business outcomes. He is a Business Continuity leader with 30 years of experience leading initiatives and large global teams, including a broad span of control and P&L responsibilities across many industries such as Health Insurance, Financial Services and Federal Government to name a few.

Jeffrey has the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. He is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. Jeffrey is a believer in analytics and metrics to measure success and opportunities for improvement. With a passionate and positive personality, he brings proven success and experience to positions of leadership.

In the episode, Jeffrey will talk about:

The current landscape of Digital Transformation in the federal sector

The need for better customer experiences in government services

Understanding the business problems you’re trying to solve

Removing digital friction to enhance the user experience

The importance of communication and managing expectations

Why Regular check-ins and conversations are essential to meet objectives

To find out more about all the great work happening at Service Management Leadership, check out the website www.servicemanagement.us, check out his podcast on Spotify or subscribe to his Youtube channel. You can also connect with Jeffrey on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

Subscribe to The Alldus Podcast: