ServiceNow Series E214: ‘Maximizing IT Efficiency with ServiceNow’ with MultiCare Health System’s Laurie Wheeler
Podcast, ServiceNow Series | February 16 2026 | JP Valentine
Welcome to episode 214 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.
Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.
Today’s guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves.
Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions – including Finance, Legal, HR, IT and Clinical – to achieve critical organizational objectives.
In the episode, Laurie talks about:
An insight into her 25+ year career working in Healthcare and IT
MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services
Her role in IT culture, processes and optimizing the ServiceNow platform
Building a robust knowledge base to optimize ServiceNow
Focus on automation, ROI, and scalable IT support systems
How they successfully integrated Overlake Hospital’s service desk into ServiceNow
Excitement to expand ServiceNow, automate processes and scale efficiently
How strong governance and structured roadmap ensure successful ServiceNow outcomes
To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org or follow them on LinkedIn, Instagram and X @MultiCareHealth. You can also connect with Laurie directly on LinkedIn.
If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.
Subscribe to The Alldus Podcast:
Welcome to episode 214 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.
Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.
Today’s guest is Laurie Wheeler, Chief Operating Officer – IS&T at MultiCare Health System. Founded in 1882, MultiCare is a locally governed, nonprofit health system serving communities across the Pacific Northwest. Today, it operates 13 hospitals and more than 300 primary, urgent, paediatric and specialty care locations in Washington, Idaho and Oregon. With over 20,000 team members, MultiCare remains dedicated to improving health, expanding access to care and supporting the wellbeing of the communities it serves.
Laurie is an accomplished executive leader with more than 20 years of experience driving strategy and delivering results. She is known for turning vision into action through collaboration and strong partnerships, and for successfully advancing complex initiatives within matrixed organizations. Recognized as a decisive executor, Laurie effectively aligns executive teams and C-suite stakeholders across functions – including Finance, Legal, HR, IT and Clinical – to achieve critical organizational objectives.
In the episode, Laurie talks about:
An insight into her 25+ year career working in Healthcare and IT
MultiCare’s offerings with 13 hospitals, 300+ clinics and full healthcare services
Her role in IT culture, processes and optimizing the ServiceNow platform
Building a robust knowledge base to optimize ServiceNow
Focus on automation, ROI, and scalable IT support systems
How they successfully integrated Overlake Hospital’s service desk into ServiceNow
Excitement to expand ServiceNow, automate processes and scale efficiently
How strong governance and structured roadmap ensure successful ServiceNow outcomes
To find out more about all the great work happening at MultiCare Health System, check out the website www.multicare.org or follow them on LinkedIn, Instagram and X @MultiCareHealth. You can also connect with Laurie directly on LinkedIn.
If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.
Subscribe to The Alldus Podcast:
share
related podcasts
Cybersecurity Series 16: ‘Cyber Safety and Culture of Accountability’ with State Street’s Emmanuel Ranchin
Welcome to episode 16 in our Cybersecurity Series of the Alldus Podcast, the show where we explore the latest trends, insights and strategies within Cybersecurity to help safeguard the digital world. Powered by Alldus International, our goal is to share with you the insights of Cybersecurity industry experts to share their invaluable perspectives on emerging threats, innovative defenses and…
AI in Action E560: ‘Leveraging AI to Redefine Healthcare Pricing’ with Superscript’s Rahul Naidoo
Welcome to episode 560 of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts…
ServiceNow Series E215: ‘Navigating the Complexities of ServiceNow’ with Activision Blizzard’s Amber Robertson
Welcome to episode 215 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem. Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within…