Welcome to episode 128 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Marcel Horn, Practice Lead ServiceNow at Contec-X GmbH. Founded in 2002, Contec-X offer first-class software solutions for IT, product/project development and innovation-oriented company areas. These solutions are based on the standard software Clarity PPM® and/or the ServiceNow platform, which Contec-X adapt for your company as an authorized and certified partner. It is the company’s mission to implement software solutions to digitize and optimize processes so that you and your company achieve better results!

Marcel is a seasoned IT professional with over 10 years of comprehensive experience in IT Service Management, Project Management and Enterprise Architecture. He has led high-performing teams in companies like Contec-X GmbH and ins-pi GmbH, demonstrating excellence in implementing ServiceNow applications, integration and configuration. His expertise is further supported by a strong foundation of ServiceNow certifications, and proficiency in using UPM·X, Designer and FREELUCY applications to drive IT service delivery and business process improvements.

In this episode, Marcel discusses:

How he got into the world of ServiceNow

Challenges he’s faced working within ServiceNow

Current trends he is seeing in the ServiceNow ecosystem

Addressing gaps and their impact on implementations

Why ServiceNow is the best PPM solution

Where he sees the platform evolving in the coming years

To find out more about all the great work happening at Contec-X GmbH, visit the website www.contec-x.de or follow them on LinkedIn. You can also connect with Marcel directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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