Welcome to episode 107 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Matt Farahmand, Practice Manager at Thirdera. Founded in 2021, Thirdera helps organizations adopt better patterns of work and get more from ServiceNow.  Thirdera is a new type of ServiceNow partner – one that blends the scale and depth of experience that massive multi-national consultancies offer with the responsiveness, agility, and relationship focus of boutique providers. The Thirdera team unlocks enterprise potential to elevate experiences across the world of work.

With over 21 years of experience in various areas of the IT industry, Matt is continuously learning new technologies and understanding customer requirements by developing applications to meet their demands. In addition to his broad technical and managerial skills, Matt’s focus in the past several years has been to organize and improve his efficiency, knowledge and development skills by using ITSM software deployment methodologies, and ITIL Service Management’s best practices and practical implementation in his day to day operations.

In this episode, Matt will discuss:

His background and current role with Thirdera

An overview of CitizenKey and their work in the Public Sector

Use cases of the problems that CitizenKey solves in the sector

Helping public sector companies evolve in the digital age

When to expect improved services from the municipalities

Increasing the Net Promoter Score

AI, virtual agents and future digitalization in the Public Sector

To find out more about all the great work happening at Thirdera, check out the website www.thirdera.com or follow them on Linkedin, Instagram and Twitter @thirdera_.  You can also connect with Matt directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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