ServiceNow Series E204: ‘Transforming Retail Workflow Management’ with Inspira Systems’ Matthew Farahmand

Welcome to episode 204 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. With a customer-first approach, Inspira Systems partners with your team to create and continuously improve tailored ServiceNow solutions that solve real business challenges.

Matt brings over 20 years of IT and digital transformation experience, with expertise in application development, systems architecture, enterprise service management and customer experience transformation. He has led high-impact initiatives across Customer Service Management (CSM), Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS), and retail service and operations management. Matt has a proven track record of building scalable solutions that reduce friction, accelerate outcomes and empower people.

In the episode, Matthew discusses:

How Inspira helps retailers optimise operations with RSOM

Why Retail needs unified platforms, not siloed task tools

How RSOM cuts downtime, saves margins and boosts retail efficiency

Streamlining retail tasks and reporting with an Omni-channel RSOM

How delaying unified retail solutions drains profit and morale

RSOM enables fast, consistent recall responses across retail

To find out more about all the great work happening at Inspira Systems, check out the website www.inspirasystems.com or follow them on LinkedIn and X @inspira_systems. You can also connect with Matthew directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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