ServiceNow Series E210: ‘Transforming Automotive Financing with ServiceNow’ with Toyota Financial Services’ Peter Castillo

Welcome to episode 210 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Peter Castillo, Director of Technology Operations Center Platforms at Toyota Financial Services. Founded in 2000, Toyota Financial Services help millions of Toyota customers drive the vehicle of their dreams, thanks to their flexible financing and leasing, voluntary protection products and well-rounded auto insurance offerings. Inspired to always strive for quality, convenience and consistency, one of their main goals is to deliver exceptional customer service that matches the exceptional quality of Toyota vehicles.

With over 25 years of engineering experience and 15 years leading and managing critical systems in highly regulated environments, Peter combines technical expertise with thoughtful, strategic leadership. He is a servant leader who strongly believes in the power of conversation, identifying the most efficient path from Point A to Point B, the importance of time and perspective, and rarely is something more important not to stand up and turn the vinyl record to Side B.

In the episode, Peter discusses:

His career journey from odd jobs to ServiceNow expert

Toyota Financial Services as world’s largest auto lender, focusing on vehicle financing

His role to focus on scaling and modernizing Toyota’s mature ServiceNow platform

Balancing stability, technical debt and innovation through thoughtful AI adoption

Promoting ServiceNow’s value, talent development and internship opportunities at Toyota

Offering stability, strong culture and customer-focused innovation

To find out more about all the great work happening at Toyota Financial Services, check out the website www.toyotafinancial.com or follow them on LinkedIn, Instagram and X @ToyotaFinancial. You can also connect with Peter directly on LinkedIn.

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