Welcome to episode 141 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Pinaki Pal, Director of Service Management at OUTFRONT Media in New York. As one of North America’s most innovative media companies, OUTFRONT Media leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. The company’s media powers brands to break through, be relevant and connect with audiences like never before. They leverage the power of technology, location and creativity to deliver impactful and engaging interactions with audiences as they live their lives.

Pinaki is a transformational leader with over 20 years of proven international experience leading IT service management and technology operations. He is skilled at optimizing ITSM processes and driving the adoption of industry best practices in ITIL functions to deliver cost-effective services, aligned with business vision, strategy and growth. Pinaki has demonstrated success in developing long term strategies, execution roadmaps, priorities and policies to deliver optimized services at scale.

In this episode, Pinaki talks about:

His current role and an overview of his 20+ year career in ITSM

ServiceNow migration, process enhancements & integrations planned for OUTRONT Media

Benefits such as risk tracking, incident management & live dashboards

How Engaging stakeholders pre-rollout eased usage and reduced service time

Building a winning ServiceNow team

Providing access across channels, automating processes & seamless integration

To find out more about all the great work happening at OUTFRONT Media, check out the website www.outfront.com or follow them on LinkedIn, Instagram and X @OutfrontMediaUS. You can also connect with Pinaki directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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