Welcome to episode 37 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is William Harrison, Senior Managing Director at WRH ZSERVICES in Houston, Texas. William is a Hands-on IT Service Management (ITSM) Service Integration SME & independent contractor. He has an established reputation for both strategic and focused ITIL framework & procedural definitions that are based on Digital Capabilities Management Model (DCMM).

William’s experience comes with extensive accolades from IT management for team-motivating abilities and limiting IT risk, creating and managing lean support teams (KPI based), and establishing creative strategies for optimizing infrastructure operations with financial returns (ROI’s) and external customer service focused reliability.

In the episode, William will tell you about:

Highlights of 20 years working in the field

Why he decided to get into the contracting world

Difference between a permanent and contract employee

How he positions himself in the market

Top tips for stakeholder management

Challenges to be aware of in the gig economy

ITSM trends in the industry

Future of ServiceNow and Digital Transformation

To find out more about William, you can connect with him on Linkedin. 

What did you think of William’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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