Welcome to episode 71 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Richard Groff, Senior ServiceNow Program Manager at Latham & Watkins in Berlin, Germany. Latham & Watkins is a global law firm who has internationally recognized practices in a wide spectrum of transactional, litigation, corporate and regulatory areas. Their success is grounded in their devotion to the collaborative process, which reaches across global offices & practices and draws upon their deep subject matter expertise, an abiding commitment to teamwork and a powerful tradition of creative lawyering.

Richard is an experienced Program Manager with a demonstrated history of working in the law practice, investment banking and entertainment industries. He is skilled in Operations Management, Personnel Management and Team Building, System Deployment, Agile Project Management and Transformational Change Management. Richard is also a strong program and project management professional with a Bachelor of Arts focused in History from New York University.

In the episode, Richard will discuss:

How key drivers relate to business outcomes and drive strategy at L&W

The reality of implementing ServiceNow in your business

Challenges to be aware of when putting your strategy into practice

The importance of team building & talent development

Finding talent in a competitive ServiceNow market

How to effectively manage your service models and CMDB

The future of AI in ServiceNow

To find out more about all the great work happening at Latham & Watkins, check out the website www.lw.com or follow them on Linkedin, Instagram and Twitter @lathamwatkins. You can also connect with Richard on Linkedin.

What did you think of Richard’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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