Welcome to episode 81 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America. Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. To fulfill this purpose, Fujitsu enhance their ability to stay in tune with global society, while continuing to make agile changes and create value. They offer a broad range of products, services and solutions, and have approximately 130,000 employees supporting customers in 180 countries.

Tricia loves to take a customer centric approach to drive business and digital transformation for their clients. In the world of service differentiation, she has learned to build trust with clients and peers by fostering a collaborative space to work or play. She is happiest when she hears that her team provided value. Tricia is continuously looking for ways to to enhance client success for the both current and future state.  She loves watching people get excited about innovation and finding ways to elevate ‘work happiness’.

In the episode, Tricia will discuss:

How she got into the world of ServiceNow

Her role and responsibilities at Fujitsu

The role of empathy in the implementation journey

Managing people and their expectations

The importance of an engagement model

Early career challenges she learned from

To find out more about all the great work happening within Fujitsu, check out the website www.fujitsu.com or follow them on Linkedin, Instagram and Twitter @Fujitsu_Global. You can also connect with Tricia on Linkedin.

What did you think of Tricia’s podcast? Where do you see the future of ServiceNow and Digital Transformation heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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