Welcome to episode 163 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Thomas Sidebottom, Principal Platform Architect at ECS Federal. Founded in 1993 and headquartered in Fairfax, Virginia, ECS are proud to build successful customer relationships with some of the world’s leading agencies in both the public and private sectors. Inspired by the ability to create, innovate and serve, their highly skilled teams work together to solve complex challenges and provide advanced technology, science and engineering solutions, including cloud, cybersecurity, AI, data and enterprise transformation.

Thomas has worked in the ServiceNow ecosystem for over 17 years and possesses a deep understanding of the technical underpinnings of the platform. While embracing the complexity of technology, Tom focuses on end-to-end digital transformation solutions that are elegant and fit for purpose. He brings a considerable implementation and application development background, that spans nearly every industry, to his current role with ECS Federal. Tom is passionate about collaborating with ServiceNow’s customers throughout their digital transformation journey.

In this episode, Thomas talks about:

Transitioning from Oracle to ServiceNow and his path to joining ECS

ECS’ focus on emphasizing process in the federal and commercial sectors

Prioritizing customer needs, teamwork and ensuring realistic solutions

Implementing mobile solutions for government agencies to improve efficiency and workflow

How strong communication facilitates project understanding and innovation

Being in continuous growth mode and seeking diverse skill sets

The continued impact of AI in the ServiceNow platform

Offering vast opportunities to government agencies embracing tech

His advice to find a mentor, ask questions and value culture

To find out more about all the great work happening at ECS Federal, check out the website www.ecstech.com or follow them on LinkedIn, Instagram or X @ECStechHQ. You can also connect with Thomas directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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