Women in ServiceNow E12: ‘Driving ServiceNow Transformation in Banking’ with MidWestOne Bank’s Annette Muldowney

Welcome to the episode 12 in our Women in ServiceNow series Alldus podcast, a brand new series dedicated to showcasing the incredible women leading the way in the ServiceNow ecosystem.

Powered by Alldus International, host Ailsa Cassie brings you inspiring conversations with trailblazing women who are driving innovation, breaking barriers, and shaping the future of ServiceNow and the wider-tech community.

Today’s guest is Annette Muldowney, Vice President – ServiceNow Manager at MidWestOne Bank. Founded in 1934, MidWestOne Bank is a relationship-driven community bank that provides comprehensive financial solutions, including personal and business banking, lending, trust services and wealth management. Guided by values of integrity, teamwork and impact, MidWestOne Bank aims to generate meaningful outcomes for both their customers and communities.

Annette is a resourceful and innovative leader with over 20 years of technical management, project implementation and customer experience expertise across private, public and Fortune 500 sectors. As a ServiceNow Platform Owner, Annette oversees roadmap creation, governance and adoption strategies to ensure seamless user experiences and measurable results. She is recognized for a collaborative leadership style, commitment to excellence and ability to deliver impactful, technology-driven organizational change.

In the episode, Annette talks about:

Driving financial innovation with ServiceNow for efficiency, transparency

Her role driving service management transformation at MidWestOne

Focusing on FSO, CSM, and emerging GRC initiatives

How her team is leveraging partners to manage ServiceNow implementation

Driving a phased ServiceNow implementation using crawl, walk, run approach

How Executive support and right vendor critical for ServiceNow success

Why building personal connection with vendors, fit and vision matter most

Advice to lead by example, stay fact-based, and measure what matters

The need to deeply understand the business to drive long-term platform success

To find out more about all the great work happening at MidWestOne Bank, check out the website www.midwestone.bank or follow them on LinkedIn, Instagram and X @midwestone. You can also connect with Annette directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

Subscribe to The Alldus Podcast: