Welcome to the episode nine in our Women in ServiceNow series Alldus podcast, a brand new series dedicated to showcasing the incredible women leading the way in the ServiceNow ecosystem.

Powered by Alldus International, host Ailsa Cassie brings you inspiring conversations with trailblazing women who are driving innovation, breaking barriers, and shaping the future of ServiceNow and the wider-tech community.

Today’s guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Dexian is a force for positive change in the world of work. The company’s vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.

Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.

In the episode, Jan talks about:

Her career journey into IT transformation and customer-focused leadership

How she started with ServiceNow, led transitions & focused on customer success

Challenges in balancing family, work, leadership and impact

Balancing leadership roles, adapting to needs and delegating effectively

ServiceNow’s investment in AI, especially agentic AI is transformative

Generative AI creates new things, while agentic AI works independently

How virtual agent evolved to improve efficiency and customer satisfaction

Advice to balance priorities, control what you can and stay grateful

To find out more about all the great work happening at Dexian IT Solutions, check out the website www.dexian.com or follow them on LinkedIn, Instagram and X @DexianSolutions. You can also connect with Jan directly on LinkedIn and check out her previous episode on the Alldus Podcast here.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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