Welcome to the episode six in our Women in ServiceNow series Alldus podcast, a brand new series dedicated to showcasing the incredible women leading the way in the ServiceNow ecosystem.

Powered by Alldus International, host Ailsa Cassie brings you inspiring conversations with trailblazing women who are driving innovation, breaking barriers, and shaping the future of ServiceNow and the wider-tech community.

Today’s guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden’s largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutions

Tanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.

In the episode, Tanja discusses:

Her journey from business to tech, navigating challenges and leadership

Focus on process development and ServiceNow platform ownership

Working smarter with ServiceNow, replacing legacy tech efficiently

Her role combining strategy and customer-facing projects at Netgain

Leading CSM solutions at Netgain to maximize platform value

Learning continuously to enhance understanding and communication in ServiceNow

Enhancing user experience, data accuracy and staying ahead with AI

Work-life balance and passion for running marathons

Excited for growth at Netgain, running 100k and traveling in 2025

To find out more about all the great work happening at Netgain, check out the website www.netgain.se or follow them on LinkedIn and Instagram. You can also connect with Tanja directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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