Senior ServiceNow Developer CSM Jobs

Alldus has a wide range of Senior ServiceNow Developer CSM Jobs listed below. Search the latest Senior ServiceNow Developer CSM Jobs today.

Remember you can always sign up for job alerts and get the latest Senior ServiceNow Developer CSM Jobs sent straight to your inbox. It’s easy and quick simply click here to get started.

  • Managed Services Business Analyst
    Location: Remote (U.S. Only)
    Employment: Contract
    Clearance Requirement: U.S. Citizenship


    Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


    Responsibilities

    • Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

    • Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

    • Mentor and support developers by providing detailed context, requirements and design guidance.

    • Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

    • Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

    • Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

    • Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

    • Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

    • Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

    • Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.



    Skillset

    • Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

    • Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

    • ServiceNow Certified System Administrator (CSA) is a must.

    • Certified ScrumMaster (CSM) or equivalent Agile certification.

    • ITIL v4 Foundation Certification.

    • Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

    • Understanding of responsible AI practices and data governance principles.

    • Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

    • Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

    • U.S. Citizenship is required for work with federal clients.

  • Senior ServiceNow Developer (CSM/FSM)
    Location: Remote in the United States
    Employment Type: Contract


    Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


    Responsibilities

    • Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

    • Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

    • Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

    • Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

    • Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

    • Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

    • Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

    • Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

    • Create and maintain thorough documentation for configurations, customizations and system integrations.

    • Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.



    Skillset

    • Bachelor’s degree in Computer Science, IT or similar.

    • Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

    • Proven track record delivering complex ServiceNow implementations and integrations.

    • ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

    • ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

    • Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

    • Hands-on expertise with ServiceNow CSM and/or FSM modules.

    • Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

    • Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

    • Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

  • Senior ServiceNow Developer (CIS - CSM Required)
    Location: New York/Remote
    Job Type: Contract


    Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


    Responsibilities

    • Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

    • Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

    • Build and optimize customer portals, case management workflows and knowledge management features.

    • Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

    • Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

    • Mentor junior developers and contribute to platform strategy and design discussions.

     

    Skillset

    • Certified Implementation Specialist – CSM (CIS-CSM) is required.

    • Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

    • Strong understanding of CSM data models, workflows, and portal configuration.

    • Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

    • Proven track record of delivering robust customer service solutions in enterprise environments.

    • Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

    • Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

    • Knowledge of Agile/Scrum methodologies and DevOps tooling.

  • Freelance ServiceNow Architect – CSM Expert (German Speaking)
    Remote | 20 hrs/week | 3 months | Fluent German required

     

    We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.
     

    You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.
     

    Requirements:

    • Proven experience with ServiceNow CSM at architect or senior consultant level

    • Strong communication and documentation skills

    • Fluent in German and English

    • Available for ~20 hours/week over 3 months


    Start date: ASAP
    Send profiles immediately – fast turnaround.

  • Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience.


    Responsibilities

    • As the ServiceNow Presales Solution Consultant, you will lead sales and business development initiatives, uncovering new opportunities for ServiceNow solutions.

    • Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs.

    • Partner with sales teams to define and present ServiceNow solutions to potential clients.

    • Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders.

    • Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration.

    • Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs.

    • Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs.



    Skillset

    • Master’s or Bachelor's degree in Information Technology or similar.

    • Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics.

    • Proficient in system integration, data migration, automation, scripting and ServiceNow customization.

    • Understanding of HR processes, employee engagement strategies and workflow design.

    • Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction.

    • Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation.

    • Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions.

    • Proven experience in driving adoption of new technology and training end-users for smooth transitions.

    • Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams.

    • Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).



    Benefits

    • Competitive Salary

    • Comprehensive benefits package.

    • Hybrid and flexible working options.

    • Employee well-being support.

    • Performance-based bonus.



    Interested? Apply Today!

  • Position: Senior ServiceNow Architect (CSM)
    Location: 100% Remote (Canada-based)
    Contract Duration: 6-12 months


    Our client, an IT Consulting firm focused in Digital Transformation, are hiring experienced Senior ServiceNow Architects with expertise in Customer Service Management (CSM) for a 6-12 month contract. You will collaborate with one of our top-tier clients to design, implement and optimize ServiceNow CSM solutions that align with their business needs. This role is 100% remote and ideal for Canadian-based professionals who excel in driving ServiceNow transformations and delivering scalable solutions.


    Responsibilities

    • Lead the architecture, design, and development of ServiceNow Customer Service Management (CSM) modules.

    • Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.

    • Provide technical leadership and guidance for ServiceNow implementation projects.

    • Ensure solutions are scalable, aligned with best practices, and deliver measurable business outcomes.

    • Conduct system reviews, troubleshoot issues, and optimize ServiceNow CSM workflows.

    • Collaborate with cross-functional teams, including developers, project managers, and business analysts.

       

    Skillset

    • Proven experience as a Senior ServiceNow Architect with strong expertise in Customer Service Management (CSM).

    • Deep understanding of ServiceNow architecture, configuration, and integrations.

    • Ability to design scalable solutions and implement ServiceNow best practices.

    • Strong communication and stakeholder management skills.

    • Prior experience in delivering enterprise-level ServiceNow projects.

    • ServiceNow certifications are a strong advantage (e.g., Certified Implementation Specialist - CSM).

Add Alert
Sign in or create an account to continue.