Senior ServiceNow Developer CSM Jobs

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.