Senior ServiceNow Developer CSM Jobs

Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

Our client, a leading telecommunications company, are hiring a Senior ServiceNow Developer with Workspace & AI Integration expertise to join their team remotely on a contract basis. The successful candidate will contribute to the development of a next-generation, AI-enabled enterprise platform, helping to shape how ServiceNow integrates with intelligent backend systems to enable seamless interaction between users, workflows and AI-powered services.


Responsibilities

• Design, develop and customize ServiceNow Workspaces, including UI Builder, Agent Workspace, CSM Workspace and configurable workspace solutions.

• Build bespoke UI components and deliver enhanced user experiences within Workspace frameworks.

• Integrate ServiceNow with external APIs and AI-driven services.

• Develop and maintain Flow Designer workflows, business rules and automation logic.

• Collaborate closely with backend engineers delivering Python-based AI and data services.

• Design and implement end-to-end workflows across multiple enterprise systems.

• Support real-time data processing and event-driven architectures.

• Ensure all solutions are scalable, high-performing, and maintainable.

Skillset

• Extensive experience as a Senior ServiceNow Developer.

• Strong hands-on expertise with ServiceNow Workspaces and UI Builder.

• Proven experience with Agent Workspace, CSM Workspace or configurable workspace development.

• Strong ServiceNow scripting skills, including JavaScript and Glide APIs.

• Solid experience with Flow Designer and end-to-end workflow automation.

• Experience integrating ServiceNow with external APIs (REST, with GraphQL preferred).

• Strong understanding of enterprise data models and process design principles.

• Experience working within Agile delivery environments.

• Exposure to AI/LLM integrations within ServiceNow or broader enterprise platforms.

• Familiarity with event-driven architectures and real-time data pipelines.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.