Senior ServiceNow Developer CSM Jobs

Our client, a growing IT Consulting firm specializing in the Federal sector, are hiring a Senior ServiceNow Developer  to join the team remotely on a contract basis. The successful candidate will help implement ServiceNow Public Sector Digital Services (PSDS) for a U.S. Department of Defense customer, building case management workflows, self-service portals and system integrations to support the program's day-to-day operations.


Responsibilities

• Develop, test and deploy ServiceNow applications and workflows using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes and UI Policies.

• Configure case management in CSM and PSDS, covering intake, routing, assignment, approvals, service-level agreements, escalations, communications and resolution.

• Extend ServiceNow data models and build portals, forms and record producers that let users submit requests, track their cases and find answers in the knowledge base.

• Automate case workflows with Flow Designer and connect ServiceNow to external systems using IntegrationHub, REST and SOAP APIs and Scripted REST APIs.

• Configure Agent Workspace or Configurable Workspace and create reports, dashboards and notifications to help teams manage caseloads and monitor service performance.

• Configure roles, groups and access controls to protect sensitive case data and work with security teams to meet applicable DoD and federal requirements.

• Work with architects, business analysts, product owners and subject matter experts to turn requirements into technical designs.

• Review code, support testing and releases, troubleshoot issues across development, test, production and document platform configurations and integrations.

Skillset

• U.S. citizenship, an active DoD security clearance and the ability to work in a secure federal environment are required.

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• At least 7 years of hands-on ServiceNow development and implementation experience across the full development lifecycle, from requirements and technical design through deployment and production support.

• Experience developing ServiceNow CSM or PSDS solutions, with a strong understanding of enterprise case management. Direct PSDS implementation or advanced CSM delivery for government or defense customers is highly desirable.

• Strong JavaScript and Glide API skills, including client- and server-side scripting, custom application development, and ServiceNow data modeling.

• Hands-on experience with Flow Designer, IntegrationHub, REST and SOAP APIs, and enterprise integrations. MID Server experience is a plus..

• Experience configuring ServiceNow Workspace, roles, groups, access control lists and data access rules. Experience with portals, digital intake or knowledge management is preferred.

• Familiarity with DoD STIGs, the Risk Management Framework (RMF), NIST standards or Section 508 accessibility requirements is a plus.

• ServiceNow certifications such as CSA, CAD or CIS-CSM are a bonus.

• Experience with App Engine Studio, scoped applications, Automated Test Framework (ATF), source control, or ServiceNow DevOps practices.

ServiceNow Developer
Location: Fully Remote - US
Employment Type: Full-Time / Permanent
Salary: Up to $200,000 depending on experience

Alldus is working with a leading ServiceNow end user looking to hire an experienced Senior ServiceNow Developer to join and help lead the continued development of their ServiceNow platform. This is a great opportunity for a senior-level ServiceNow professional who enjoys remaining hands-on technically while also taking ownership of platform delivery, mentoring other developers, and working closely with technical and business stakeholders.

Responsbilities

• Take a leading role across the full ServiceNow delivery lifecycle, including the design, development, deployment and optimization of scalable applications, workflows and integrations.
• Lead ServiceNow development and technical delivery across the platform.
• Design and develop scalable workflows, applications and integrations.
• Work across modules including CSM and FSO.
• Collaborate with architects, developers and business stakeholders.
• Mentor other ServiceNow developers and conduct code reviews.
• Support deployments, upgrades and ongoing platform improvements.
• Troubleshoot and resolve complex production issues.
• Maintain strong ServiceNow development and governance best practices.
• Support technical documentation, testing, and platform standards.

Skillset

• At least 5 years of ServiceNow development experience.
• Strong hands-on ServiceNow development skills.
• Minimum of 4 years of experience across modules such as CSM and/or FSO.
• Strong experience with JavaScript, HTML, CSS and ServiceNow development technologies.
• Experience with ServiceNow integrations and custom development.
• Previous experience mentoring or leading other developers.
• Strong understanding of ServiceNow platform best practices and governance.
• CSA and/or CAD certification preferred.
• Must be a US Citizen or Green Card holder.