Senior ServiceNow Technical Consultant Jobs

ServiceNow SPM Senior Technical Consultant 
Location: Remote
Engagement: Part-time (2 days per week) for 2 months
Contract: Freelance
Start Date: ASAP


Our client, a global tech organization, are hiring a French-Speaking ServiceNow SPM Senior Technical Consultant to support a focused 2-month engagement (2 days per week). The consultant will provide subject matter expertise in Project Management, Demand Management, and Catalog Management, ensuring effective design, configuration, and delivery of enhancements within the ServiceNow platform.


Responsibilities

• Act as the technical and functional expert for ServiceNow SPM, with a focus on Project Portfolio, Demand and Catalog Management.

• Review current configurations and recommend improvements aligned with best practices.

• Configure workflows, forms, dashboards and reports to optimize portfolio and project tracking.

• Support the PMO and business stakeholders in translating requirements into ServiceNow solutions.

• Provide knowledge transfer and guidance to internal teams for sustainability post-engagement.

• Deliver progress updates, documentation and recommendations during the engagement period.

Skillset

• French fluency is essential.

• Proven expertise in ServiceNow Strategic Portfolio Management (SPM/PPM).

• Hands-on experience with Project Management, Demand Management and Catalog Management modules.

• Strong understanding of ServiceNow configuration and workflow design.

• Ability to engage with senior stakeholders and translate business needs into platform solutions.

• Experience in short-term consulting or advisory engagements.

ServiceNow ATF Consultant (Freelance)
Location: Remote 
Duration: 3 months, with potential for extension.
Commitment: 2 days per week
Start Date: 1st September


Our client, a global tech company, are hiring an experienced ServiceNow ATF (Automated Test Framework) Consultant to support our ServiceNow platform over a 3-month engagement. The successful candidate will be responsible for designing, implementing and optimising automated test scripts to improve platform stability, reduce regression risks and support release cycles.


Responsibilities

• Design, develop and maintain automated test cases using ServiceNow ATF.
• Review existing manual test scripts and convert them into automated tests where possible.
• Collaborate with developers, business analysts and platform owners to ensure test coverage across key modules.
• Run test cycles, analyse results and provide detailed feedback on defects and issues.
• Support release management activities by providing regression test packs and automation coverage reports.
• Provide knowledge transfer and best practice guidance to internal teams on ATF usage.

Skillset

• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Proven track record of building and executing automated test cases across ITSM and other ServiceNow modules.
• Good understanding of ServiceNow development lifecycle and release management processes.
• Familiarity with testing best practices, including regression, integration, and functional testing.
• Excellent communication and documentation skills.
• ServiceNow certification(s) (e.g. CSA, CIS-ITSM) desirable but not essential.

Apply Now or contact ailsa@alldus.com for more details.

Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.


Responsibilities

• Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
• Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
• Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
• Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
• Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
• Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
• Prepare and deliver technical documentation, solution designs and client-facing presentations.
• Troubleshoot complex system issues and provide guidance on performance optimization.

Skillset

• Active Secret Clearance (or higher).
• At least 7 years of progressive experience in ServiceNow implementation and solution design.
• Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
• Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
• Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
• Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
• Ability to lead technical teams and engage with executive stakeholders.
• ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
• Experience working with U.S. federal agencies or in highly regulated industries.
• Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
• Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow Senior Technical Consultant -  IRM Implementation
Location: Remote
Language: English
Start Date: Beginning of August
Contract: 3 weeks (approx. 16 hours/week)
Status: Urgent


Our client, a global IT company, are urgently hiring a ServiceNow Senior Technical Consultant to join the team remotely. The successful candidate will utilize their strong experience in Integrated Risk Management (IRM) to support a self-implementation project for one of their partners.


Responsibilities

• Act as a technical advisor to the customer on their IRM implementation.

• Provide guidance and best practice recommendations throughout the project.

• Support on a part-time basis over a 3-week period.

• No hands-on development or implementation work is required.

Skillset

• Proven expertise in ServiceNow IRM/Risk.

• Able to confidently advise and support clients through self-implementation.

• Fluent in English.

• Availability from the start of August.

If you're available and experienced in ServiceNow IRM advisory, please get in touch as soon as possible.

Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.


Responsibilities

• Establish and uphold development best practices for the team.

• Mentor and provide advanced technical guidance to Senior Technical Consultants.

• Deliver consultative support and expertise during workshops and discovery phases.

• Collaborate on the creation and enhancement of user stories.

• Execute configurations and implementations aligned with story specifications.

• Engage actively in Scrum ceremonies and support agile workflows as required.

Skillset

• Must be a U.S. citizen currently residing in the United States.

• Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.

• Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.

• Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.

ServiceNow (SPM) Business Process Consultant
Contract
Remote (USA)


Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant specializing in Strategic Portfolio Management (SPM). The successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology. This is on a contract basis for 12 months, working fully remotely.


Responsibilities

• Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.

• Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.

• Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.

• Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.

• Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.

• Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.

• Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.

• Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.

• Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.

• Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.

• Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds interesting, apply now in the link below or email your resume directly to myself jonathan@alldus.com for consideration.