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Job Title: Senior ServiceNow Technical Consultant (CSM Certified)
Location: Fully Remote (U.S. Only)
Employment Type: Contract-to-Hire or Permanent
Citizenship Requirement: U.S. Citizenship
Our client, an elite ServiceNow partner, are hiring a Senior ServiceNow Technical Consultant with proven experience implementing Public Sector Digital Services (PSDS) and a CSM (Customer Service Management) certification. This role is fully remote and offers flexibility with contract-to-hire or permanent placement, depending on your preference.
Responsibilities-
Lead and support end-to-end implementation of PSDS solutions in ServiceNow.
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Customize and configure ServiceNow CSM modules to meet client requirements.
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Collaborate with stakeholders to understand business needs and translate them into technical solutions.
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Ensure best practices in ServiceNow development, deployment and support.
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Provide ongoing enhancements, maintenance and support for existing implementations.
Skillset-
U.S. Citizenship.
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ServiceNow CSM Certification is required.
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Experience with PSDS implementations.
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6+ years of hands-on experience with ServiceNow development and configuration.
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Strong understanding of ServiceNow architecture and integration patterns.
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Excellent communication and documentation skills.
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Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required
We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.
You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.
Requirements:
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Proven experience with ServiceNow CSM at architect or senior consultant level
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Strong communication and documentation skills
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Fluent in German and English
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Available for ~20 hours/week over 3 months
Start date: ASAP
Send profiles immediately – fast turnaround. -
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Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.
Responsibilities-
Establish and uphold development best practices for the team.
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Mentor and provide advanced technical guidance to Senior Technical Consultants.
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Deliver consultative support and expertise during workshops and discovery phases.
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Collaborate on the creation and enhancement of user stories.
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Execute configurations and implementations aligned with story specifications.
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Engage actively in Scrum ceremonies and support agile workflows as required.
Skillset-
Must be a U.S. citizen currently residing in the United States.
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Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.
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Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.
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Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.
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ServiceNow (SPM) Business Process Consultant
Contract
Remote (USA)
Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant specializing in Strategic Portfolio Management (SPM). The successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology. This is on a contract basis for 12 months, working fully remotely.
Responsibilities-
Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.
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Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.
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Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.
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Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.
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Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.
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Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.
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Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.
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Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.
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Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.
Skillset-
2-4 years of experience with ServiceNow, focusing on SPM solutions.
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Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.
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Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.
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Familiarity with writing and managing user stories for project delivery.
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Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.
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Customer-centric mindset with strong interpersonal abilities.
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Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.
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Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).
If this sounds interesting, apply now in the link below or email your resume directly to myself jonathan@alldus.com for consideration. -
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Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience.
Responsibilities-
As the ServiceNow Presales Solution Consultant, you will lead sales and business development initiatives, uncovering new opportunities for ServiceNow solutions.
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Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs.
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Partner with sales teams to define and present ServiceNow solutions to potential clients.
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Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders.
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Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration.
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Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs.
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Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs.
Skillset-
Master’s or Bachelor's degree in Information Technology or similar.
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Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics.
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Proficient in system integration, data migration, automation, scripting and ServiceNow customization.
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Understanding of HR processes, employee engagement strategies and workflow design.
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Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction.
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Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation.
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Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions.
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Proven experience in driving adoption of new technology and training end-users for smooth transitions.
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Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams.
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Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).
Benefits-
Competitive Salary
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Comprehensive benefits package.
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Hybrid and flexible working options.
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Employee well-being support.
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Performance-based bonus.
Interested? Apply Today! -
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Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant on a 6-month contract basis working remotely in the U.S. Specializing in Strategic Portfolio Management (SPM), the successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology.
Responsibilities-
Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.
-
Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.
-
Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.
-
Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.
-
Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.
-
Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.
-
Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.
-
Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.
-
Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.
Skillset-
2-4 years of experience with ServiceNow, focusing on SPM solutions.
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Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.
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Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.
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Familiarity with writing and managing user stories for project delivery.
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Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.
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Customer-centric mindset with strong interpersonal abilities.
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Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.
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Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).
If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration. -
