ServiceNow AI Ops Developer Jobs

Our client, a leading telecommunications company, are hiring a ServiceNow Architect to join their team on a contract basis in Brussels, Belgium. The successful candidate will shape the architecture of an enterprise ServiceNow environment, own the platform roadmap and technical design, and work with business and technical stakeholders to deliver secure, scalable solutions.


Responsibilities

• Lead and mentor the local ServiceNow team, providing technical direction to developers, administrators, consultants and delivery partners.

• Define the platform architecture, roadmap, design standards and governance processes.

• Lead solution design from requirements workshops through implementation, testing, and release.

• Design ITSM workflows covering incidents, requests, problems, changes, knowledge, the service catalog and SLAs.

• Shape SAM and HAM solutions, including asset lifecycles, licensing, reconciliation and reporting.

• Lead ITOM design across Discovery, Service Mapping and Event Management.

• Govern the CMDB data model, ownership, reconciliation and data quality.

• Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.

• Define secure integrations with identity, monitoring, security, procurement and other enterprise systems.

• Maintain platform health through testing standards, release governance, upgrade planning and technical debt management.

Skillset

• Proven experience architecting enterprise ServiceNow implementations and leading a technical team.

• Strong knowledge of ITSM processes and ServiceNow workflow design.

• Experience with ITAM, including SAM and HAM and ITOM, including Discovery, Service Mapping and Event Management.

• Expertise in CMDB architecture, reconciliation and data governance.

• Experience designing SecOps and IRM/GRC solutions.

• Strong solution architecture skills, including data models, access controls, technical documentation and integration design.

• Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, roles and ACLs.

• Ability to guide teams on development standards, testing, deployments and upgrade-safe design.

• ServiceNow CTA, CMA, or relevant CIS certifications would be a strong advantage. CSA, CAD, ITIL, security, or risk certifications would also be welcomed.

• Strong stakeholder management skills across IT, Security, Operations, Risk and Compliance.

ServiceNow SecOps Developer - French Speaking | USEM
Location: Fully remote within the EU
Contract: Initial four-month engagement
Schedule: Full-time
Languages: Fluent French and English
Start date: ASAP


Our client, a leading banking and insurance company, are hiring an experienced French-speaking ServiceNow Developer to join their team remotely on an initial four-month contract. The successful candidate will use their expertise in ServiceNow Security Operations (SecOps) and User and Security Event Management (USEM) to develop, configure and customise ServiceNow solutions supporting security monitoring, event management and incident response.


Responsibilities

• Design, develop and configure ServiceNow SecOps and USEM solutions in line with business and security requirements.

• Customise ServiceNow applications using JavaScript, Business Rules, Client Scripts, UI Policies and Flow Designer.

• Configure workflows supporting security monitoring, event management, alert handling and incident response.

• Integrate ServiceNow with relevant security monitoring and event management tools.

• Translate technical and operational requirements into scalable ServiceNow solutions.

Skillset

• Strong experience developing and implementing solutions on the ServiceNow platform.

• Proven hands-on experience with ServiceNow Security Operations (SecOps).

• Experience with USEM or closely related security event management solutions.

• Strong ServiceNow scripting, configuration and customisation skills.

• Experience supporting security monitoring, event management and incident response processes.

• Previous experience within banking, insurance, financial services or another regulated environment is highly desirable.

• Fluency in both French and English.

• Based within the European Union.

If you are a French-speaking ServiceNow Developer with strong SecOps and security event management experience, we would be keen to hear from you.

Our client, a leading consulting firm, are hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. The successful candidate will support the design, implementation and adoption of ServiceNow solutions across government and commercial environments, translating risk, security and vulnerability management requirements into effective, scalable solutions.


Responsibilities

• Lead requirements-gathering workshops, stakeholder interviews and process-mapping sessions for ServiceNow IRM and Vulnerability Response implementations.

• Assess current business processes and define future-state workflows aligned with ServiceNow capabilities and best practices.

• Translate business and technical requirements into clear user stories, acceptance criteria, functional specifications and process documentation.

• Collaborate with ServiceNow developers, architects, platform owners and business stakeholders throughout the full implementation lifecycle.

• Contribute to the design of ServiceNow workflows, automation, data models, integrations and user experiences.

• Support Agile delivery activities, including sprint planning, backlog refinement, testing and release preparation.

• Coordinate User Acceptance Testing (UAT), validating solutions against agreed business requirements and addressing issues through to resolution.

• Support integrations between ServiceNow and enterprise security platforms.

• Serve as a key link between business, security, IT and ServiceNow delivery teams, ensuring effective communication and alignment.

• Produce process documentation, provide project updates, deliver knowledge transfer and support end-user training as required.

Skillset

• At least 3 years of experience in business analysis, business process consulting, ServiceNow consulting or a related role.

• Minimum of 2 years of hands-on experience delivering or supporting ServiceNow implementations.

• Certified Implementation Specialist - Integrated Risk Management (CIS-IRM, Certified Implementation Specialist - Vulnerability Response (CIS-VR) and Certified System Administrator (CSA) is required.

• Strong practical experience with ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR).

• Proven experience gathering requirements, leading stakeholder workshops, mapping business processes, and developing clear user stories and acceptance criteria.

• Strong understanding of ServiceNow data structures, tables, workflows and core platform capabilities.

• Experience delivering projects within Agile or hybrid development environments.

• Experience with ServiceNow integrations involving enterprise security and vulnerability management platforms, ideally Tenable or CrowdStrike.

• Bachelor's degree in Information Systems, Business Administration, Computer Science or a related field.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.