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Our client, an established IT Services & Consulting organization, is hiring an experienced ServiceNow Business Process Consultant to join the team in New York. Focusing on the ITOM (IT Operations Management) module, the successful candidate will play a key role in delivering high-impact transformation projects, from helping clients understand their business processes, translating requirements into effective ServiceNow solutions and supporting smooth implementation and adoption.
Responsibilities-
Advise clients and internal teams on industry standards and ServiceNow best practices.
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Understand and effectively communicate the company’s products and service offerings.
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Conduct product demonstrations and facilitating collaborative client workshops.
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Gather, analyze and document business requirements.
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Identify gaps, inefficiencies or opportunities for process improvement.
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Translate business requirements into detailed Agile user stories.
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Support User Acceptance Testing (UAT) to ensure solution quality.
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Assist with Organizational Change Management (OCM) activities to drive adoption.
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Serve as a trusted advisor to business stakeholders, ensuring solutions are aligned with organizational objectives and deliver real business value.
Skillset-
Bachelor’s degree with at least 4 years of experience as a Business Process Consultant or Business Analyst.
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Strong knowledge of the ITOM (IT Operations Management) module.
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Hands-on experience with ServiceNow as a System Administrator.
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ServiceNow System Administrator Certification. Additional certifications is a bonus.
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Demonstrated experience gathering and documenting business requirements for ServiceNow configuration.
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Ability to clearly explain ServiceNow solutions to non-technical business stakeholders.
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Strong knowledge of the ITIL framework. ITL certification is a plus.
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Experience working in Agile environments, including story refinement, testing and Scrum practices.
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Excellent interpersonal, communication and stakeholder management skills.
Benefits-
Salary: Circa. $150k
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Comprehensive benefits package.
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Our client, an established IT Services & Consulting organization, is hiring an experienced ServiceNow Business Process Consultant to join the team in New York. Focusing on the Customer Service Management (CSM) module, the successful candidate will play a key role in delivering high-impact transformation projects, from helping clients understand their business processes, translating requirements into effective ServiceNow solutions and supporting smooth implementation and adoption.
Responsibilities-
Advise clients and internal teams on industry standards and ServiceNow best practices.
-
Understand and effectively communicate the company’s products and service offerings.
-
Conduct product demonstrations and facilitating collaborative client workshops.
-
Gather, analyze and document business requirements.
-
Identify gaps, inefficiencies or opportunities for process improvement.
-
Translate business requirements into detailed Agile user stories.
-
Support User Acceptance Testing (UAT) to ensure solution quality.
-
Assist with Organisational Change Management (OCM) activities to drive adoption.
-
Serve as a trusted advisor to business stakeholders, ensuring solutions are aligned with organizational objectives and deliver real business value.
Skillset-
Bachelor’s degree with at least 4 years of experience as a Business Process Consultant or Business Analyst.
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Hands-on experience with ServiceNow as a System Administrator.
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ServiceNow System Administrator Certification. Additional certifications is a bonus.
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Demonstrated experience gathering and documenting business requirements for ServiceNow configuration.
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Ability to clearly explain ServiceNow solutions to non-technical business stakeholders.
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Strong knowledge of the ITIL framework. ITL certification is a plus.
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Experience working in Agile environments, including story refinement, testing and Scrum practices.
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Excellent interpersonal, communication and stakeholder management skills.
Benefits-
Salary: Circa. $150k
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Comprehensive benefits package.
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Lead Functional Consultant – ServiceNow IRM
Location: Netherlands (Hybrid)
Engagement: Freelance/contract
Contract Duration: 6 months (potential extension based on project needs)
Our client, a leading retail pharmaceutical company in the Netherlands is hiring an experienced Lead Functional Consultant specializing in ServiceNow Integrated Risk Management (IRM). The successful candidate will drive the functional design, implementation and enhancement of ServiceNow IRM capabilities to support enterprise-level governance, risk and compliance (GRC) initiatives.
Responsibilities-
Serve as the functional lead for ServiceNow IRM, acting as the primary liaison between business stakeholders and technical teams.
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Translate business requirements into functional specifications, user stories and solution designs within the ServiceNow IRM framework.
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Lead workshops, requirement-gathering sessions and design reviews with risk, compliance, security and IT stakeholders.
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Configure and enhance IRM modules including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.
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Ensure alignment of the IRM solution with industry best practices, regulatory requirements and internal governance standards.
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Oversee functional testing, UAT support and overall solution quality.
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Collaborate with developers and architects to ensure functional integrity and successful delivery of enhancements and new features.
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Provide expertise in process optimization, workflow design, data modelling and reporting within the IRM ecosystem.
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Deliver documentation including functional designs, process flows, training materials and operational procedures.
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Support change management and user adoption across the business.
Skillset-
Proven experience as a functional consultant or lead within ServiceNow IRM/GRC implementations.
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Strong understanding of governance, risk and compliance processes within enterprise environments.
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Experience delivering end-to-end IRM solutions including requirements gathering, design, configuration and testing.
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Excellent stakeholder management and communication skills, capable of engaging both technical and non-technical audiences.
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Ability to operate independently and lead small teams or workstreams.
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ServiceNow certifications (e.g., CIS-IRM, CSA) highly preferred.
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Experience working in regulated industries (pharma, healthcare, retail) is a strong advantage.
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Familiarity with Dutch regulatory standards is a plus.
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Ability to work on-site in the Netherlands as required.
How to Apply
Interested candidates should submit a CV outlining relevant ServiceNow IRM experience along with availability and daily rate expectations. -
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ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract
Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.
Responsibilities- Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
- Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
- Provide technical leadership and best practice guidance to developers and platform administrators.
- Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
- Ensure alignment with ITIL and enterprise architecture standards.
- Conduct code reviews, performance tuning, and quality assurance checks.
- Support production deployments and post-implementation improvements.
- Produce and maintain technical documentation.
Skillset- Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
- Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
- Experience with automotive industry clients or large enterprise environments preferred.
- ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
- Excellent communication and stakeholder management skills.
- Fluent in English; German language skills are an advantage.
Apply Now in the link below or reach out to ailsa@alldus.com for more details.
