ServiceNow Business Analyst Jobs

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.


Responsibilities

• Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.

• Convert business requirements into detailed functional specifications and user stories for development and configuration teams.

• Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.

• Develop and uphold business analysis standards, methodologies and best practices.

• Gather and document requirements from customers and service providers, defining appropriate solution strategies.

• Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.

• Collaborate with QA and training teams to support testing, validation, and end-user training activities.

• Ensure project documentation and business process models are accurate, comprehensive, and up to date.

• Provide mentorship and guidance to junior analysts and project team members.

• Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.

• Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).

• Proven leadership experience in business analysis for complex ServiceNow implementations.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).

• ITIL Foundation Certification (v3 or v4).

• Strong organizational skills to manage multiple priorities in a fast-paced environment.

• Experience in consulting or client-facing roles is a plus.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.

Senior ServiceNow Business Analyst (CSM & FSM)
Location: Remote in United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to connect business requirements with technical solutions, driving successful ServiceNow implementations.


Responsibilities

• Facilitate discovery workshops to gather and refine business requirements and user stories aligned with client objectives.

• Translate business needs into detailed functional specifications and user stories for development teams.

• Collaborate closely with technical teams to design scalable and effective ServiceNow solutions.

• Act as the lead business analyst on multiple client projects, ensuring high-quality deliverables.

• Capture requirements from customers and service providers and partner with delivery teams to implement solutions.

• Establish and maintain standards, tools and best practices for the business analysis function.

• Mentor and guide junior analysts and team members throughout the project lifecycle.

• Communicate complex technical concepts clearly to non-technical stakeholders and client executives.

• Support testing, validation and user training in collaboration with QA and training teams.

• Stay current with ServiceNow platform capabilities and industry best practices, particularly in CSM and FSM.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or similar.

• At least 5 years of ServiceNow experience, with around 3 years specializing in CSM and/or FSM modules.

• Proven leadership in business analysis on complex ServiceNow implementation projects.

• Strong interpersonal skills to negotiate priorities and manage stakeholder expectations.

• Excellent organizational skills, able to manage multiple priorities in a fast-paced environment.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – CSM (CIS-CSM).

• ITIL v3 or v4 Foundation Certification.

• Experience in consulting or client-facing roles is a bonus.

• Strong analytical, problem-solving and communication skills with the ability to translate technical concepts for diverse audiences.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.


Responsibilities

• Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.

• Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.

• Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.

• Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.

• Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.

• Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.

• Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.

• Create and present training materials and user guides to drive adoption and effective use of new systems or processes.

• Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.

• Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.

Skillset

• Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.

• Bachelor’s degree in Computer Science or a related field.

• Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.

• Solid understanding and practical experience with Agile methodologies.

• Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.

• PMP certification and ITIL v3 certification is a plus.

• Strong skills in facilitation, analysis and problem-solving.

• Excellent written and verbal communication skills.

Job Title: ServiceNow Lead Developer (Contract)
Location: Remote (European Union)
Duration: 8 hours per week initially and can extend
Job Type: Contract


Our client, a global tech organization, are hiring  an experienced ServiceNow Lead Developer to join their team for a contract position. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on UI/UX design, Service Portal, and Employee Centre. The successful candidate will also lead and host workshops, providing guidance to team members and stakeholders on best practices for the ServiceNow platform.


Responsibilities

• Lead the design, development and implementation of ServiceNow applications and modules, including Service Portal and Employee Centre.
• Collaborate with cross-functional teams to create engaging, user-friendly and effective interfaces for ServiceNow applications.
• Build and customize Service Portal widgets, themes and pages, ensuring they meet the needs of the business while maintaining a seamless user experience.
• Leverage ServiceNow’s Employee Centre to streamline employee interactions, creating intuitive and efficient solutions for various internal services.
• Host and lead workshops for internal teams and business stakeholders to share ServiceNow development knowledge, best practices and platform features.
• Work closely with business analysts, project managers, and other stakeholders to gather requirements, manage expectations and deliver solutions that align with organizational needs.
• Provide ongoing support for ServiceNow implementations, including troubleshooting and resolving technical issues, and ensuring smooth operations.
• Stay up to date with the latest trends and best practices in ServiceNow development, UI/UX, and service delivery, and suggest improvements to optimize workflows and user experience.

Skillset

• 5+ years of experience in ServiceNow development, with a strong focus on Service Portal, Employee Center, and UI/UX design.
• Advanced knowledge of ServiceNow platform (Scripting, APIs, Service Portal widgets, and themes).
• Strong experience with UI/UX principles and design for web and mobile applications.
• Familiarity with ServiceNow’s Employee Center and its configuration.
• Proficient in HTML, CSS, JavaScript, and AngularJS.
• Experience with integrations and custom applications within ServiceNow.
• Demonstrated ability to lead workshops, training sessions, and knowledge-sharing activities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications are preferred.
• Strong troubleshooting skills and the ability to think critically to solve complex problems.

Job Title: ServiceNow Developer (OMT – Order Management for Telecommunications and Media)
Location: Remote 
Language Requirement: English-speaking
Duration: 11 weeks
Engagement Type: Full-time Contract


Our client, a global tech company, are hiring an experienced ServiceNow Developer with specific expertise in Order Management for Telecommunications and Media (OMT). The successful candidate will contribute to the implementation, customization and integration of ServiceNow’s OMT applications to support a fast-paced telecommunications environment.


Responsibilities

• Design and develop solutions on the ServiceNow platform, with a focus on OMT modules.
• Configure workflows, catalog items and order management processes.
• Integrate ServiceNow with third-party systems using APIs and web services.
• Collaborate with business analysts and stakeholders to understand and refine requirements.
• Perform system testing, debugging, and documentation of implemented solutions.
• Provide support and troubleshooting throughout the development lifecycle.

Skillset

• Proven experience as a ServiceNow Developer, preferably in telecom projects.
• Strong hands-on knowledge of Order Management for Telecommunications and Media (OMT).
• Proficiency in scripting (JavaScript, Glide) and ServiceNow platform capabilities.
• Experience with integration frameworks and REST/SOAP APIs.
• Ability to work independently and communicate effectively in English.
• ServiceNow certifications (Developer, OMT) are a plus.

Interested? Apply via the link below or please send your CV to nicolam@alldus.com.

ServiceNow Business Analyst
Location: Mainly remote with occasional travel
Contract Duration: 6 Months (Potential Extension)
Day Rate: Flexible
Start Date: ASAP


Our client, a leading ServiceNow Consulting and Implementation Partner, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will work closely with IT, security and compliance teams to support ServiceNow implementation, enhance processes and ensure regulatory compliance within a high-profile financial institution.


Responsibilities

• Engage with stakeholders to collect, document and evaluate business requirements for ServiceNow implementations.

• Convert business needs into clear functional specifications and user stories.

• Work closely with technical teams to assist in the design, development and rollout of ServiceNow modules.

• Ensure ServiceNow solutions comply with regulatory standards and industry best practices.

• Lead process enhancements and streamline workflows within the ServiceNow platform.

• Conduct workshops, stakeholder meetings and training sessions to drive successful adoption of ServiceNow solutions.

• Offer continuous support, maintain documentation and provide guidance throughout the project lifecycle.

Skillset

• Proven experience as a Business Analyst working on ServiceNow projects.

• In-depth knowledge of ServiceNow modules, including ITSM, SecOps, IRM and ITOM.

• Relevant business analysis certifications such as BCS, IIBA (ECBA, CCBA, CBAP), CSPO or equivalent.

• Practical experience with Agile frameworks (Scrum/Kanban) and/or PRINCE2 methodologies.

• Strong stakeholder management skills, effectively translating business requirements into technical solutions.

If interested, apply via the link below or send your CV to Nicola at nicolam@alldus.com.

Urgent Contract Role: VR-Certified Business Analyst (GRC/IRM – SecOps)
Location: US / UK / Ireland (occasional travel to the US)
Duration: 6 months
Rates: Flexible


Our client, a ServiceNow Consulting and Implementation Partner, is hiring a Business Analyst to join their team on a contract basis. Leveraging your expertise in GRC/IRM and Security Operations (SecOps), the successful candidate will play a key role in delivering large-scale implementations for enterprise clients, ensuring effective governance, risk management, and compliance.


Responsibilities

• As the Business Analyst, you will serve as the link between business and technical teams, collecting and analysing requirements for GRC/IRM and SecOps solutions.

• Develop and implement security operations processes to strengthen enterprise risk management.

• Leverage SPC/module scanning tools for firewall and endpoint security assessments.

• Partner with stakeholders to successfully execute customer implementations.

• Offer strategic insights to enhance ServiceNow functionality and efficiency.

• Ensure alignment with security frameworks and regulatory compliance standards.

• Assist with testing, validation and deployment of security solutions.

• Work collaboratively with global teams, with occasional travel to the US.

Skillset

• Experienced VR-Certified Business Analyst with a strong background in GRC/IRM and SecOps.

• In-depth knowledge of security operations processes and industry best practices.

• Practical expertise in SPC/module scanning tools, including firewall and endpoint security.

• Proven track record of successfully delivering customer implementations and managing stakeholders.

• Skilled in assessing complex security risks and developing effective solutions.

• Strong communication and documentation abilities.

• Willingness to travel to the US as needed.

Interested or know someone who might be a fit? Let’s connect ASAP! Email nicolam@alldus.com today.

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


Responsibilities

• As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

• Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

• Perform gap analysis to identify opportunities for process improvements within ServiceNow.

• Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

• Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

• Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

• Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

• Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

• Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

• Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

• In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

• Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

• Proficient in ServiceNow reporting, dashboards and Performance Analytics.

• Strong understanding of Agile and ITIL frameworks.

• Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

• ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

• ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.

Interested? Apply Now!

Job Title: ServiceNow HRSD Developer (Top Secret Clearance Required)
Location: Remote
Position Type: Contract 


Our client, a global consulting organization, are hiring a ServiceNow HRSD Developer with Top Secret clearance to join the team remotely on a contract basis The successful candidate will work on implementing, customizing, and optimizing ServiceNow Human Resource Service Delivery (HRSD) solutions across the business.


Responsibilities

• Design, develop and implement ServiceNow HRSD (Human Resource Service Delivery) applications, including Employee Service Center (ESC), Case Management and Knowledge Management.

• Customize and configure ServiceNow HRSD modules to meet the specific needs of the business.

• Develop, test and deploy custom ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.

• Integrate ServiceNow HRSD with other enterprise systems as needed, ensuring seamless data flow and compliance with security protocols.

• Collaborate with business analysts and stakeholders to gather requirements and ensure solutions align with business needs.

• Troubleshoot, debug, and resolve issues with ServiceNow HRSD modules and related configurations.

• Develop and maintain workflows, service catalog items, and automation to streamline HR processes.

• Maintain and enhance the HRSD application based on user feedback and emerging HR service requirements.

• Ensure all custom development is aligned with ServiceNow best practices and governance standards.

Skillset

• Top Secret Clearance required for access to classified information.

• Proven experience as a ServiceNow developer with a focus on HRSD modules (e.g. Employee Service Center, Case Management, Knowledge Management).

• Strong expertise in ServiceNow development and configuration, including experience with JavaScript, Glide scripting and ServiceNow APIs.

• Experience with ServiceNow HRSD workflows, service catalog items and automation.

• Familiarity with integration best practices and integrating ServiceNow with other enterprise systems (SAP, Oracle, etc.).

• Strong understanding of HR service management processes and best practices.

• Experience with Agile development methodologies.

• ServiceNow Certified System Administrator (CSA) certification and ServiceNow HRSD or related certifications (CIS – HRSD) is a plus.

• Experience working with military or government clients and understanding of government-specific security requirements and compliance standards is a bonus.

• Ability to work in a highly confidential and secure environment, handling sensitive and classified information.

Interested? Apply Today!

Our client, a global leader in digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team on a contract basis. The successful candidate will be responsible for gathering, analyzing and documenting business requirements, working closely with stakeholders to support the ServiceNow platform.


Responsibilities

• As the ServiceNow Business Analyst, you will collect and document business requirements, ensuring they are clear and complete.

• Work closely with Product Owners, Scrum Masters, Process Owners and Developers/Admins to refine requirements.

• Convert business needs into detailed requirement documents.

• Define and refine process flow diagrams and use-case specifications.

• Evaluate ServiceNow requests and identify practical solutions.

• Provide consistent updates to stakeholders.

• Assist with unit testing, create test scripts, and facilitate User Acceptance Testing (UAT) with customers.

• Ensure requirements align with ServiceNow standards and best practices.

Skillset

• Bachelor’s degree in Computer Science or similar.

• Minimum of 5 years of experience as a ServiceNow ITSM Business Analyst.

• A strong understanding of ITIL IT Service Management processes.

• ITIL Foundation Certification is a bonus.

• Exceptional data management, problem-solving, and communication skills.

• Familiarity with DevOps, Product Model, and Agile methodologies.

• Experience with ServiceNow Vulnerability Response, Multi-Source CMDB/CMDB 360 is a plus.

• Familiarity with Cloud Solutions (Azure, Google, Oracle, IBM) is a bonus.

• Knowledge of the Common Service Data Model and IT Asset Management desirable but not essential.

Location
Candidates must be able to commute to one of their following locations:

• North Texas

• Boise, ID

• San Francisco, CA

• Phoenix, AZ

Interested? Apply Today!