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Our client, an established IT Services & Consulting organization, is hiring an experienced ServiceNow Business Process Consultant to join the team in New York. Focusing on the Customer Service Management (CSM) module, the successful candidate will play a key role in delivering high-impact transformation projects, from helping clients understand their business processes, translating requirements into effective ServiceNow solutions and supporting smooth implementation and adoption.
Responsibilities-
Advise clients and internal teams on industry standards and ServiceNow best practices.
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Understand and effectively communicate the company’s products and service offerings.
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Conduct product demonstrations and facilitating collaborative client workshops.
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Gather, analyze and document business requirements.
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Identify gaps, inefficiencies or opportunities for process improvement.
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Translate business requirements into detailed Agile user stories.
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Support User Acceptance Testing (UAT) to ensure solution quality.
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Assist with Organisational Change Management (OCM) activities to drive adoption.
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Serve as a trusted advisor to business stakeholders, ensuring solutions are aligned with organizational objectives and deliver real business value.
Skillset-
Bachelor’s degree with at least 4 years of experience as a Business Process Consultant or Business Analyst.
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Hands-on experience with ServiceNow as a System Administrator.
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ServiceNow System Administrator Certification. Additional certifications is a bonus.
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Demonstrated experience gathering and documenting business requirements for ServiceNow configuration.
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Ability to clearly explain ServiceNow solutions to non-technical business stakeholders.
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Strong knowledge of the ITIL framework. ITL certification is a plus.
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Experience working in Agile environments, including story refinement, testing and Scrum practices.
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Excellent interpersonal, communication and stakeholder management skills.
Benefits-
Salary: Circa. $150k
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Comprehensive benefits package.
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ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months
Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.
Responsibilities-
Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.
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Provide technical and functional guidance across CSM and SOM modules.
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Translate business and process requirements into scalable ServiceNow configurations.
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Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
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Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.
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Collaborate with business stakeholders, product owners, and technical teams across Europe.
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Support solution design decisions and ensure alignment with enterprise architecture.
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Contribute to documentation, knowledge transfer and solution handover.
Skillset-
Senior-level experience as a ServiceNow Consultant.
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ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.
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Strong hands-on experience with Customer Service Management (CSM).
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Proven experience with Sales and Order Management (SOM).
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Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.
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Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
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Ability to translate business requirements into technical solutions.
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Experience working in distributed / remote teams.
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Strong communication and stakeholder management skills.
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Experience in telecom, utilities or complex service-provider environments is a bonus.
Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further. -
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ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
