Alldus has a wide range of ServiceNow Business Process Consultant CSM Jobs listed below. Search the latest ServiceNow Business Process Consultant CSM Jobs today.
Remember you can always sign up for job alerts and get the latest ServiceNow Business Process Consultant CSM Jobs sent straight to your inbox. It’s easy and quick simply click here to get started.
-
ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.
Responsibilities- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
- Drive process improvements and ensure alignment with industry best practices.
- Document workflows, business rules and functional requirements.
- Act as a trusted advisor to clients throughout the implementation lifecycle.
Skillset- ServiceNow certifications: CSA, CIS CSM.
- Proven experience delivering ServiceNow CSM process design and consulting.
- Excellent communication and stakeholder engagement skills.
-
Our client, a leading IT Services organization, are hiring a ServiceNow Technical Consultant to join their team remotely in the U.S. The successful candidate will partner with clients to design, implement and optimize ServiceNow solutions, driving improved service delivery, operational efficiency and supporting mission-critical initiatives across the Federal and Healthcare sectors.
Responsibilities-
Design, configure and maintain ServiceNow CMDBs to support complex enterprise environments.
-
Lead ServiceNow Discovery initiatives, including MID Server setup, credential management and automated discovery processes.
-
Create and manage Service Mapping, Business Service models and dependency mapping to ensure accurate service representation.
-
Maintain CMDB integrity through effective data modelling, CI class structuring and relationship management.
-
Collaborate with cross-functional stakeholders to seamlessly integrate ServiceNow solutions with existing IT infrastructure and workflows.
-
Implement ITIL best practices, with a focus on Configuration, Change and Incident Management processes.
Skillset-
US Citizenship is a must.
-
Minimum of 5 years’ experience managing enterprise CMDBs, including at least 3 years working specifically with ServiceNow CMDB.
-
Certified in ServiceNow CSM and CSA is required.
-
Proficient in ServiceNow Discovery, including configuration of MID Servers and integration with underlying infrastructure components.
-
Comprehensive understanding of networking, cloud computing, storage systems and data centre environments.
-
Expertise in Service Mapping and CMDB data modelling, including CI class structures and relationship design.
-
Strong knowledge of ITIL frameworks, particularly Configuration, Change, and Incident Management.
-
Exceptional communication, analytical, and stakeholder engagement abilities, with a focus on delivering practical, business-driven solutions.
Benefits-
Salary: $130,000 - $180,000 DOE
-
Remote working.
-
Comprehensive Benefits Package.
-
-
ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance
Start Date: ASAP
Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.
As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.
Responsibilities- Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
- Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
- Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
- Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
- Lead technical workshops and solution architecture sessions with stakeholders.
- Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
- Ensure platform performance, security and compliance with enterprise standards.
- Proactively identify technical risks and develop mitigation strategies.
- Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.
Skillset- Fluent in German (C1+) and English.
- 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
- Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
- Deep understanding of the ServiceNow platform architecture, capabilities and data model.
- Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
- Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
- ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
- Experience working with large-scale retail customers or B2C service environments is a bonus.
- Exposure to Agile/Scrum project methodologies.
- Previous experience leading offshore/nearshore development teams.
Contact ailsa@alldus.com for more details. -
Job Title: Project Lead / ServiceNow Business Process Consultant
Contract: 3-Month Rolling
Location: Remote
Start Date: ASAP
Our client, a Prestigious High-Priority Customer, is hiring a skilled CSM Project Lead / ServiceNow Consultant to deliver a high-impact project for a key enterprise client. This role combines hands-on ServiceNow expertise with project leadership, driving process optimisation and ensuring successful delivery.
Responsibilities- Lead ServiceNow CSM implementation.
- Analyse and improve business processes using ServiceNow best practices.
- Leading project from Business Process & Functional expert level
- Manage stakeholders, timelines and project risks.
Skillset- Strong experience in ServiceNow consultancy and project leadership.
- Deep understanding of ServiceNow modules and ITIL processes.
- Excellent communication and stakeholder management skills.
- Relevant ServiceNow certifications preferred.
-
Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.
Responsibilities-
Partner with business stakeholders to elicit, define and document comprehensive business requirements.
-
Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.
-
Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).
-
Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.
-
Collaborate with development teams to convert functional requirements into precise technical specifications.
-
Oversee solution testing, validation and quality assurance to guarantee successful implementation.
-
Conduct user training and facilitate change management to support adoption and process improvements.
-
Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.
Skillset-
Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.
-
In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.
-
Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.
-
Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.
-
Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.
-
Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.
-
Experience in project management activities including planning, scheduling, risk mitigation, and reporting.
-
Skilled in delivering user training and leading change management efforts.
-
Excellent analytical thinking, problem-solving abilities and thorough documentation skills.
-
Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.
-
