ServiceNow Consultant Jobs

ServiceNow Technical Consultant – HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

Our client, a leading Digital Transformation Consulting firm, is hiring a ServiceNow Developer to join their team in Virginia on a 3–6-month contract. The successful candidate will deploy the Vulnerability Response (VR) module for a commercial greenfield cloud initiative and develop integrations with cloud tools to support on-prem systems planned for rollout.


Responsibilities

• Configure, design, and enhance the ServiceNow Vulnerability Response (VR) module.

• Develop workflows to manage vulnerability triage, prioritization, assignment and remediation tracking.

• Build custom dashboards, reports and metrics to monitor KPIs and SLAs.

• Implement and maintain correlation rules linking vulnerability items to CMDB CIs.

• Partner with cybersecurity, infrastructure and application teams to align processes.

• Customize and support SecOps modules, including SIR, VR and Threat Intelligence.

• Integrate ServiceNow with external systems such as SIEMs, vulnerability scanners and email gateways.

• Design orchestration workflows for automated threat detection and response.

• Create scripts, business rules, notifications and dashboards to enhance visibility and workflow efficiency.

• Manage and secure MID Servers to enable on-premises communication and integrations.

Skillset

• Bachelor’s degree with at least 5 years of ServiceNow development experience, focused on SecOps and Vulnerability Response (VR).

• Extensive expertise in SecOps/VR modules and integrations, including REST APIs, IntegrationHub and data import sets.

• Practical experience with tools such as Splunk, QRadar, Qualys and Tenable.

• Strong knowledge of vulnerability lifecycle management, risk assessment and role-based access controls.

• Proficient in JavaScript, Glide API, REST/SOAP APIs, MID Servers, Orchestration and PowerShell scripting.

• Preferred certifications: CSA, CIS–VR, CIS–GRC, CIS–SecOps, Security+, GCIH.

• Exceptional communication, problem-solving and collaboration skills, with a proven ability to work effectively with cross-functional teams.

Our client, a leader in the tech industry, is hiring a ServiceNow UI Builder to join their Frankfurt team part-time on a six-month contract. The successful candidate will play a key role in supporting a follow-on project within the Now Agent RSM/RTM stream, with a strong focus on delivering high-quality solutions for the Now Agent App.


Responsibilities

• Lead UIBuilder development, taking full ownership of designing and delivering complex, high-quality solutions independently.

• Define, implement and oversee the end-to-end technical architecture for the Now Agent App, ensuring scalability, performance and long-term maintainability.

• Work collaboratively across multiple streams, components and stakeholders to drive seamless, aligned delivery.

• Develop and manage integration strategies with third-party tools, ensuring flexibility and alignment with the overall solution architecture.

Skillset

• Proven track record operating at Principal or Senior Technical Consultant level.

• Strong hands-on expertise in UIBuilder is essential.

• Demonstrated ability to independently design and deliver complex UIBuilder solutions.

• Experience defining and overseeing end-to-end solution architecture.

• Excellent stakeholder management and cross-functional coordination skills.

• Experience designing integration architectures involving third-party systems.

Contract Details

• Hours: 20 hours per week

• Duration: Until September

• Start Date: Immediate

Senior ServiceNow Technical Lead – SAM (Financial Services)
Location: France
Contract: Up to 5 years


Our client, a global IT Consulting organization, are hiring a hands-on ServiceNow Tech Lead / Architect to drive a long-term SAM implementation in financial services. The successful candidate will design workshops, design solutions, build key components and ensure platform excellence end-to-end.


Responsibilities

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a plus.
   

Please reach out to ailsa@alldus.com with your latest CV for more information.

• Lead workshops, guide stakeholders and shape platform design.
• Build solution components, oversee technical delivery and conduct peer reviews.
• Maintain HLD/architecture docs and write clear technical stories.
• Deliver demos and support UAT to capture feedback.

• ServiceNow SAM Implementation Specialist certified.
• Extensive hands-on experience with ITAM/SAM modules.
• Proven track record as a Technical Lead / Principal Consultant.
• Strong platform architecture, design and best-practice expertise.
• Skilled at workshops, demos, UAT support and high-quality story writing.
• Experience in financial services or regulated industries is a bonus.

Freelance ServiceNow ITOM / CMDB Expert 
Location: Remote (EU-based)
Contract: Freelance, Full-Time (5 days/week)
Start: Immediate


Our client, a global consulting firm, are hiring a Senior ServiceNow ITOM / CMDB expert to design, configure and implement CMDB and Discovery for a large Austrian manufacturing enterprise. This is a hands-on technical role for an experienced consultant who can work independently in a complex environment.


Responsibilities

• Set up and configure ServiceNow CMDB and Discovery.
• Design CI models, relationships and governance processes.
• Configure MID Servers, patterns and discovery schedules.
• Ensure data quality, reconciliation and integration with ITSM/Asset.
• Document setup and provide knowledge transfer.

Skillset

• Strong hands-on experience with ServiceNow ITOM, CMDB and Discovery.
• Experience in large enterprise environments.
• ServiceNow certifications preferred.
• Infrastructure knowledge (Windows, Linux, networks, cloud).
• Manufacturing industry experience is a plus.
• Service Mapping / Event Management experience is a bonus.
• Fluent English; German is a plus.
• Available full-time and EU-based.

Apply via the link below or contact ailsa@alldus.com for more details. 

ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.


Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.

• Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.

• Develop detailed process maps, documentation and functional specifications.

• Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.

• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.

• ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.

• Strong understanding of field service lifecycle workflows and industry best practices.

• Excellent analytical, documentation and stakeholder engagement skills.

• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.

ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months


Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.


Responsibilities

• Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.

• Provide technical and functional guidance across CSM and SOM modules.

• Translate business and process requirements into scalable ServiceNow configurations.

• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.

• Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.

• Collaborate with business stakeholders, product owners, and technical teams across Europe.

• Support solution design decisions and ensure alignment with enterprise architecture.

• Contribute to documentation, knowledge transfer and solution handover.

Skillset

• Senior-level experience as a ServiceNow Consultant.

• ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.

• Strong hands-on experience with Customer Service Management (CSM).

• Proven experience with Sales and Order Management (SOM).

• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.

• Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).

• Ability to translate business requirements into technical solutions.

• Experience working in distributed / remote teams.

• Strong communication and stakeholder management skills.

• Experience in telecom, utilities or complex service-provider environments is a bonus.

Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor’s or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.