ServiceNow Consultant Jobs

Freelance ServiceNow Technical Consultant – WSD
Location: Remote in Europe
Contract: Part-time (3 days/week), 3-month rolling


Our client, a global tech organization, are hiring experienced ServiceNow Technical Consultant with expertise in Workplace Service Delivery (WSD) to join team on a freelance basis. The successful candidate will configure, implement and optimize WSD solutions, working closely with stakeholders to deliver effective workplace services.


Responsibilities

• Configure and implement ServiceNow WSD modules.

• Translate business requirements into technical solutions.

• Support integrations and data migration.

• Troubleshoot, test and optimize WSD processes.

• Ensure compliance with ServiceNow best practices.

Skillset

• Proven hands-on WSD experience.

• Strong ServiceNow development skills (client scripts, business rules, Flow Designer, UI policies).

• Experience with integrations and ITIL-aligned processes.

• ServiceNow certifications preferred (CIS – WSD, CSA).

Interested? Apply via the link below or reach out to ailsa@alldus.com for more details. 

ServiceNow SPM Business Process Consultant
Location: Remote
Contract: Freelance 
Duration: 3 months 
Start: ASAP


Our client, a global tech organization, are hiring an experienced Business Process Consultant to support a ServiceNow Strategic Portfolio Management (SPM) project for one of their aviation customers. The successful candidate will serve as the process subject matter expert for ServiceNow SPM, ensuring business requirements are effectively aligned with the platform’s capabilities.


Responsibilities

• Act as the process SME for ServiceNow SPM, ensuring alignment of business requirements with platform capabilities.
• Analyze, design and optimize processes related to portfolio, demand, project and resource management.
• Conduct workshops with stakeholders to capture requirements and define target operating models.
• Support the integration of business processes with the ServiceNow SPM implementation roadmap.
• Provide best-practice guidance and ensure process adoption within the aviation domain.

Skillset

• Strong consulting experience in ServiceNow SPM & certified.
• Proven background in business process design, gap analysis and optimization.
• Experience within aviation or highly regulated industries is a plus.
• Excellent stakeholder engagement and communication skills.
• Availability for a freelance/contract engagement.

ServiceNow SPM Senior Technical Consultant
Location: Remote
Contract: Freelance
Duration: 3 months
Start: ASAP



Our client, a global tech company, is hiring a Senior Technical Consultant to support a three-month freelance assignment on a ServiceNow Strategic Portfolio Management (SPM) project for one of their aviation sector customers. The successful candidate will be responsible for configuring and customizing ServiceNow SPM applications to meet business requirements and ensure effective alignment with organizational needs.


Responsibilities

• Act as a technical SME for the ServiceNow SPM module.
• Configure, customise and extend ServiceNow SPM applications, ensuring alignment with business requirements.
• Integrate SPM with other ServiceNow modules and third-party systems.
• Collaborate with functional consultants and business stakeholders to translate requirements into scalable technical solutions.
• Provide guidance on technical best practices, performance optimization and ServiceNow standards.
• Support testing, deployment and knowledge transfer activities.

Skillset

• Proven experience as a ServiceNow Technical Consultant, with strong expertise in SPM/ITBM.
• Hands-on experience in ServiceNow configuration, scripting (Glide, JavaScript), workflows, Flow Designer and integrations (REST/SOAP APIs).
• Familiarity with portfolio, demand, project and resource management processes.
• ServiceNow certifications (CSA, CIS-PPM/SPM, CAD) are highly desirable.
• Experience working in aviation or highly regulated industries is a plus.
• Strong communication and collaboration skills.

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management, Employee Relations and Grievance processes.

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow Freelance Role 
2 Days per week 
Immediate Start - until EOY


Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role.  The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).


Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.

• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.

• Perform hands-on configuration and validation of CMDB data quality and relationships.

• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.

• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.

• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.

• Hands-on experience with CMDB governance, data quality and service mapping.

• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.

• Previous experience in pharmaceutical or regulated industries is a plus.

• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email ailsa@alldus.com.

Freelance ServiceNow Technical Consultant (HAM / CMDB) – German-speaking
Start: Immediately
Duration: Until March 2026
Location: Remote (occasional on-site possible)
Workload: Full-time


We are hiring an experienced ServiceNow Technical Consultant to join a ServiceNow Partner, delivering a long-term Hardware Asset Management project for a leading pharmaceutical end customer.

Responsibilities

• Hands-on ServiceNow development within the HAM module.

• Full setup and configuration of the CMDB from scratch.

• Designing and implementing best-practice solutions for Hardware Asset Management.

• Providing technical consulting and guidance to the client team.

• Supporting integration and data quality activities across the platform.

Skillset

• Strong hands-on ServiceNow development experience.

• Proven track record with Hardware Asset Management (HAM) and CMDB implementations.

• Solid consulting and solution design skills.

• Fluent German (spoken & written) is essential.

• Experience in pharma / regulated industries is desirable.

What's On Offer

• Long-term freelance engagement until March 2026.

• Exciting opportunity to lead a greenfield HAM / CMDB implementation.

• Work with a trusted ServiceNow Partner and global pharma client.

• Competitive daily rate.
  
   

If this matches your experience and availability, please share your CV, rate and earliest start date. ailsa@alldus.com

Our client, a global IT Services and Consulting company, are hiring a talented ServiceNow Technical Consultant to join the team remotely on a contract basis. The successful candidate will leverage their expertise in the ServiceNow GRC module, providing hands-on ServiceNow design and development support across diverse consulting projects.


Responsibilities

• Build and configure GRC applications, including Audit Management, Business Continuity, Policy and Compliance, and Vendor Risk Assessment.

• Implement policies, standards and regulations, integrating with third-party systems.

• Collaborate with ServiceNow functional teams to optimize and customize core and bespoke applications.

• Offer technical support and troubleshoot end-user issues within ServiceNow.

• Translate complex technical concepts into clear, business-friendly language.

• Develop system integrations and automate business processes.

• Configure and script Business Rules, UI Policies, UI Actions, Client Scripts and ACLs.

• Document solutions and secure stakeholder approvals.

• Manage application and platform upgrades, ensuring seamless data integration across ServiceNow and other systems.

Skillset

• Bachelor’s degree in Computer Science or similar.

• Minimum of 5 years of hands-on ServiceNow development experience, covering implementation, integration, enhancement and production-level support.

• Proven expertise in ServiceNow GRC development, with a minimum of two full lifecycle implementations as a lead consultant.

• ServiceNow certifications, including System Administrator or Implementation Specialist in ITSM/ITOM, is highly desirable.

• Strong programming skills in Java, JavaScript, HTML and XML.

• Solid understanding of ITIL practices and frameworks. ITIL v3 certification is a plus.

• Excellent analytical, problem-solving and communication skills.

ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025


Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

ServiceNow Business Process Consultant (CMDB/CSDM)
Contract: 2 days per week until the end of 2025
Start Date: ASAP


Our client, an Elite ServiceNow Partner, are hiring an experienced Business Process Consultant to join the team on a part-time contract. The successful candidate will leverage their expertise in ServiceNow CMDB (Configuration Management Database) and CSDM (Common Service Data Model) to provide advisory and solution design services.


Responsibilities

• Advise on CSDM/CMDB best practices to optimise business processes and data management.
• Collaborate with stakeholders to design and implement ServiceNow-based solutions aligned with industry standards.
• Conduct process reviews and recommend improvements for CMDB data quality and governance.
• Support teams in aligning IT and business services through effective configuration management.
   

• Proven experience with ServiceNow CMDB and CSDM frameworks.
• Strong knowledge of configuration management, service mapping and process design.
• Excellent communication and advisory skills.
• Ability to work independently and deliver strategic recommendations.

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

 

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

• Design and deliver ServiceNow solutions to support Source-to-Pay (S2P) processes, including requisitioning, procurement, supplier management and approvals.
• Develop and configure forms, workflows, business rules, client scripts and integrations within ServiceNow.
• Create engaging, user-friendly interfaces using ServiceNow UI Builder and the Now Experience framework.
• Customize and extend ServiceNow applications to meet business needs while adhering to best practices.
• Work closely with stakeholders to gather, clarify and refine requirements.
• Provide expert guidance on ServiceNow capabilities, process optimization and UI/UX improvements.
• Collaborate with cross-functional teams including business analysts, consultants and developers to deliver high-quality solutions.
• Conduct testing, debugging and performance optimization to ensure solution reliability and efficiency.
• Identify opportunities for automation and process improvement within procurement workflows.
• Stay current with ServiceNow releases and new features related to S2P and UI Builder.

• Extensive hands-on experience in ServiceNow development, with strong expertise in UI Builder and the Now Experience framework.
• Proven track record of delivering Source-to-Pay (S2P) solutions on ServiceNow or similar enterprise platforms.
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in Procurement, ITSM or related domains.
• Skilled in configuring workflows, integrations and data models within ServiceNow.
• Proficient in JavaScript, HTML, CSS and ServiceNow APIs for custom development and integrations.
• Experienced with ServiceNow Studio, Flow Designer and IntegrationHub.
• Knowledge of ITIL processes and enterprise procurement frameworks, ensuring alignment with organizational standards.
• Experience integrating ServiceNow with ERP or procurement platforms such as SAP Ariba, Coupa or Oracle is a bonus.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts for business audiences.

ITOM ServiceNow Consultant (German Speaking)
Location: Germany (Remote)
Contract: 6 months (extension highly likely)
Start Date: ASAP


Our client, an Elite ServiceNow Partner, is hiring an experienced ITOM ServiceNow Consultant to support a major project in Germany. The role involves implementing and optimising IT Operations Management processes and integrating ServiceNow solutions within a complex enterprise environment.


Responsibilities

• Lead the implementation and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping and Event Management.
• Design and deliver scalable ITOM solutions aligned with client requirements and best practices.
• Integrate ServiceNow ITOM with existing enterprise tools and systems.
• Collaborate with stakeholders to gather requirements, translate them into technical designs and ensure successful delivery.
• Act as a subject matter expert, advising on ITOM best practices and driving continuous improvement.

Skillset

• Proven expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Strong technical background with hands-on implementation experience.
• Fluent German and English communication skills.
• Ability to work with stakeholders and provide best practice guidance.

How to Apply
If you are an experienced ITOM ServiceNow Consultant with German language skills, please apply below or send your CV and availability to ailsa@alldus.com.