ServiceNow Consultant Jobs

ITSM Technical Consultant (UI Builder & Source Control)
Location: Remote (within the EU)
Contract: Full-time, 5-week contract
Start Date: Immediate


Our client, a leading retail company, are hiring an ITSM Request Technical Consultant with strong experience configuring and enhancing IT Service Management request workflows and interfaces to join the team. The successful candidate will work with business and IT stakeholders in the retail sector to deliver streamlined, user-centric ITSM service request solutions. The role requires immediate availability and the ability to work remotely within the EU.


Responsibilities

• Design, configure and implement ITSM service request forms and workflows tailored to retail operations.

• Use UI Builder tools to create intuitive, efficient request interfaces for end users.

• Collaborate with process owners and stakeholders to gather requirements and convert them into technical designs.

• Troubleshoot and resolve issues related to form logic, workflows and integrations.

• Prepare documentation covering configurations, design decisions and environment changes.

• Support testing cycles including unit, functional and UAT.

• Utilize source control tools to manage configuration versions and deployment processes.

Skillset

• Proven experience as an ITSM Technical Consultant, ideally supporting retail or high-volume operational environments.

• Hands-on experience with UI builders for ITSM platforms.

• Strong understanding of ITSM processes and service request lifecycle.

• Ability to translate business requirements into clean, functional configurations.

• Source control experience (e.g. Git, Azure DevOps) is a plus.

• Familiarity with ITIL best practices.

• Excellent communication and remote collaboration skills.

• Ability to work independently with tight turnaround times.

Additional Information

This is a time-sensitive, full-time contract lasting 5 weeks, with an immediate start. Candidates must be based in the EU and able to work remotely throughout the engagement.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Business Process Consultant to join their team. The successful candidate will support a major CSM implementation project which will involve working closely with business and IT stakeholders to analyze requirements, design process-driven solutions and optimize workflows on the ServiceNow platform.


Responsibilities

• Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions.
• Drive process improvements and ensure alignment with industry best practices.
• Document workflows, business rules and functional requirements.
• Act as a trusted advisor to clients throughout the implementation lifecycle.

Skillset

• ServiceNow certifications: CSA, CIS CSM.
• Proven experience delivering ServiceNow CSM process design and consulting.
• Excellent communication and stakeholder engagement skills.

ServiceNow Solutions Architect – HRSD
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow Solutions Architect with deep expertise in Human Resources Service Delivery. The successful candidate will drive strategic HR transformation initiatives on the ServiceNow platform, optimizing employee experience and HR operations across the United States.


Responsibilities

• Lead the design and architecture of ServiceNow HRSD solutions aligned with enterprise HR strategies and business objectives.

• Partner with stakeholders to assess current HR processes and define future-state workflows using ServiceNow best practices.

• Translate business requirements into scalable and maintainable HRSD architecture and configurations.

• Oversee the implementation and integration of HR modules, ensuring alignment with organizational policies and data models.

• Provide technical and functional guidance to development teams and business process consultants.

• Support governance, change management, and platform optimization initiatives.

Skillset

• 5+ years of hands-on ServiceNow experience, including 3+ years focused on HRSD.

• Proven experience as a ServiceNow Solutions Architect or Technical Lead on large-scale HRSD implementations.

• Strong understanding of HR business processes, employee lifecycle management, and case/knowledge management.

• Experience with integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors).

• Excellent communication, documentation, and stakeholder management skills.

• ServiceNow certifications in HRSD or related modules, including CIS-HRSD certification.

Eligibility: Must be US Citizen or Green Card holder. No third parties.

Our client, a growing IT Services and Consulting firm, are hiring a Senior ServiceNow Strategic Portfolio Management (SPM) Implementation Specialist to join the team remotely on a 3-6 month contract. The successful candidate will lead enterprise-wide migrations to ServiceNow SPM, collaborating with multiple business units and departments to navigate varying and occasionally conflicting priorities.


Responsibilities

• Drive full lifecycle implementation of ServiceNow SPM for government and commercial clients.

• Partner with stakeholders across business units to gather requirements, identify gaps and design effective solutions.

• Oversee migration from legacy platforms, including PlanView and Jira, to ServiceNow SPM.

• Ensure seamless integration of processes, data and reporting across departments.

• Advise on best practices to align ServiceNow SPM with enterprise strategy.

• Act as a trusted consultant, delivering exceptional client engagement and communication.

Skillset

• Demonstrated expertise in implementing ServiceNow SPM within large, complex organizations.

• Deep knowledge of portfolio, program and project management processes.

• Hands-on experience migrating from PlanView, Jira or comparable platforms.

• Excellent problem-solving, analytical and communication abilities.

• Proven ability to balance competing priorities and drive results in a fast-paced environment.

Our client, a leading IT consulting firm, is hiring a ServiceNow Consultant with strong SecOps and Vulnerability Response (VR) expertise for a remote 3–6 month contract. The successful candidate will work on a greenfield project supporting a Cloud customer, including future on-prem integrations, while contributing to innovative initiatives that strengthen enterprise security and operational efficiency.



Responsibilities

• Configure, enhance and optimize the ServiceNow Vulnerability Response (VR) module.

• Develop workflows and automation to manage vulnerability triage, prioritization, assignment and remediation tracking.

• Build custom dashboards, reports and metrics to track KPIs and SLA performance.

• Implement and maintain correlation rules linking vulnerability items with CMDB configuration items (CIs).

• Work closely with cybersecurity, infrastructure and application teams to align remediation processes with enterprise risk management objectives.

• Customize and support SecOps modules, including Security Incident Response (SIR), VR and Threat Intelligence.

• Integrate ServiceNow with external tools such as SIEM platforms, email security gateways and vulnerability scanners.

• Design orchestration workflows to automate threat detection and response.

• Develop scripts, business rules, notifications, and dashboards to enhance visibility of threats and vulnerabilities.

• Administer and secure MID Servers to facilitate on-premises communication.

Skillset

• Bachelor’s degree with at least 5 years of ServiceNow development experience, focused on Vulnerability Response (VR) and SecOps.

• Extensive expertise in the SecOps and VR Suite modules.

• Proven experience with REST APIs, IntegrationHub, data import sets, MID Server management and Orchestration.

• Hands-on experience integrating ServiceNow with vulnerability and security tools such as Tenable, Qualys, Splunk and QRadar.

• Strong understanding of cybersecurity principles, vulnerability lifecycle management and risk assessment.

• Proficient in scripting using JavaScript, Glide API and PowerShell, with experience administering MID Servers.

• Excellent analytical skills, attention to detail and ability to communicate effectively with stakeholders.

• Relevant certifications e.g. CSA, CIS–VR, CIS–GRC, CIS–SecOps, Security+, GCIH are a bonus.

Technical Project Manager – ServiceNow Cloud Migration (Contract)
Location: Germany (Hybrid)
Duration: 9 months (January – September)
Languages: Fluent German
Start Date: January 2026


Our client, a global IT Services and Consulting company, is hiring an experienced Technical Project Manager / Programme Manager to join the team in Germany on a nine-month contract. Working on a large-scale transformation programme moving from a single-service provider model to a multi-service provider environment, the successful candidate will lead the on-premise to ServiceNow Cloud migration, from initial assessment and planning through to testing, pilot migration and final go-live.


Responsibilities

• Lead the ServiceNow on-prem to cloud migration project as overall Transition Manager / Programme Manager.

• Assess the current landscape (data, modules, and integrations) and plan a detailed, step-by-step migration roadmap.

• Oversee planning, testing and implementation phases, including a controlled pilot and final migration weekend.

• Manage all stakeholder relationships across the company, clients and ServiceNow (triangle management structure).

• Drive governance, quality assurance and risk management across all project stages.

• Ensure alignment with compliance and KRITIS (critical infrastructure) requirements.

• Deliver a stable, scalable and optimised ServiceNow cloud environment.

Skillset

• At least 10 years of experience managing complex IT transformation projects (in Triangular relationship)

• Minimum of 5 years in the role of Transition Manager / Technical Project Manager within the ServiceNow ecosystem.

• Proven track record delivering on-prem to ServiceNow Cloud migrations end-to-end.

• Strong technical understanding of ServiceNow instances, integrations, and infrastructure.

• Prior experience as a ServiceNow Technical Consultant or equivalent highly desirable.

• Knowledge of KRITIS-relevant environments and associated compliance frameworks.

• Project Management Certification (PMI, PRINCE2 Practitioner, PRINCE2 Agile, Scrum, or equivalent).

• Excellent communication and stakeholder management skills.

• Fluent in German (C2/native) and proficient in English.

Apply now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP


Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful  candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
• Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
• Develop and maintain Discovery patterns, probes and sensors.
• Ensure CMDB data integrity and normalization.
• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3 years of hands-on ServiceNow ITOM implementation experience.
• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
• ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
• Proven experience with CMDB data modeling, reconciliation and maintenance.
• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
• Scripting experience using JavaScript, PowerShell or Python.
• Excellent troubleshooting, communication and stakeholder management skills.

Our client, a global tech organization, is hiring a ServiceNow UX & Portal Technical Consultant to join the team on a contract basis. The successful candidate will take a hands-on role in bridging design and delivery, as the company rolls out a ServiceNow portal and drives a UX research initiative to deliver a seamless end-user experience.


Responsibilities

• Evaluate ServiceNow portal mockups for technical feasibility and propose effective, practical solutions.

• Advise on modules like Content Delivery, Onboarding and others, ensuring minimal customisation.

• Support portal governance and provide clear, actionable guidance to design teams.

• Address ad-hoc requests by turning concepts into workable, implementable solutions.

Skillset

• Extensive hands-on experience with ServiceNow portals.

• Demonstrated expertise in assessing UX design feasibility and managing portal governance.

• Exceptional communication skills, capable of translating technical concepts for non-technical stakeholders.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP



Our client, a leading banking organisation, is hiring an ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will play a hands-on role in delivering high-quality IT Operations Management (ITOM) solutions across the full suite of ServiceNow modules. This role involves close collaboration with technical teams, stakeholders, and ServiceNow platform owners to design, configure and implement robust ITOM capabilities.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.

• Integrate ITOM with other ServiceNow modules (e.g. ITSM, ITAM, CMDB).

• Develop and maintain Discovery patterns, probes and sensors.

• Ensure CMDB data integrity and normalization.

• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.

• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.

• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3  years of hands-on ServiceNow ITOM implementation experience.

• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.

• ServiceNow certifications such as Certified Implementation Specialist – ITOM, ServiceNow System Administrator are a big plus.

• Proven experience with CMDB data modeling, reconciliation and maintenance.

• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware, etc.)

• Scripting experience using JavaScript, PowerShell or Python.

• Excellent troubleshooting, communication and stakeholder management skills.

Technical Consultant – IRM / Vulnerability Response / CMDB
Location: Remote (EU)
Contract Type: 6 Months
Start Date: January 2026


Our client, a business consulting and services firm, are hiring a hands-on Technical Consultant on a six-month contract to support an Integrated Risk Management (IRM) project focused on Vulnerability Response and CMDB. The successful candidate deliver technical solutions on the ServiceNow platform, improving asset visibility, risk response and data integrity.


Responsibilities

• Configure and enhance ServiceNow IRM, Vulnerability Response and CMDB modules.

• Integrate vulnerability data with CMDB and related systems.

• Develop workflows, automations, and reports to support risk and vulnerability management.

• Troubleshoot and resolve technical issues; ensure CMDB data quality.

• Collaborate with security and infrastructure teams to align solutions with business needs.

Skillset

• Strong hands-on ServiceNow experience (IRM, SecOps, CMDB).

• Knowledge of vulnerability management and ITIL processes.

• Experience with tools like Qualys, Tenable or Rapid7.

• Proficient in ServiceNow scripting (JavaScript, Glide API).

• ServiceNow CIS – IRM or SecOps certification is a bonus.

• CMDB Health or Discovery experience is a plus.

• Excellent communication and remote collaboration skills.

Interested? Apply now in the link below or contact ailsa@alldus.com for more details.