ServiceNow CSM Developer Jobs

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

ServiceNow Pre-Sales Consultant
Location: Hybrid (Dallas, Phoenix, Atlanta or Washington D.C.)
Employment: Contract, Contract-to-Hire or Full-Time


Our client, a leading IT Solutions organization, is hiring a ServiceNow Pre-Sales Consultant to join the team on a contract basis. The successful candidate will partner with stakeholders and technical teams to craft solution strategies, transform client needs into clear user stories, and provide reliable effort estimates that enable efficient and effective delivery.


Responsibilities

• Partner with sales and delivery teams to understand client objectives and craft tailored ServiceNow solutions.

• Translate complex business requirements into technical solutions and compelling value propositions.

• Develop and deliver product demonstrations and presentations to both technical and executive audiences.

• Assist in scoping and estimating project efforts, timelines and resource requirements.

• Draft user stories and solution designs in collaboration with delivery architects and developers.

• Lead discovery workshops and requirements-gathering sessions with prospective clients.

Skillset

• Hands-on experience with Customer Success Management (CSM) and Strategic Portfolio Management (SPM) modules.

• In-depth knowledge of the ServiceNow platform and its capabilities.

• Proven ability to translate client needs into clear, actionable user stories.

• Comfortable communicating with both technical teams and executive stakeholders.

• Expertise in effort estimation and crafting tailored, value-driven solutions.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required
 

We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.
 

You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.
 

Requirements:

• Proven experience with ServiceNow CSM at architect or senior consultant level

• Strong communication and documentation skills

• Fluent in German and English

• Available for ~20 hours/week over 3 months

Start date: ASAP
Send profiles immediately – fast turnaround.

CSM ServiceNow Developer
Location: 100% Remote
Contract Type: Contract-to-Hire


Our client, an innovator in the retail sector, is hiring a skilled CSM ServiceNow Developer with experience within Public Sector Digital Services. This is a contract-to-hire position and 100% remote.


Responsibilities

• Design, develop, and implement solutions using the ServiceNow Customer Service Management (CSM) module.

• Collaborate with stakeholders to translate business requirements into functional solutions within the ServiceNow platform.

• Support the development of digital services tailored to public sector needs, ensuring scalability and compliance.

• Maintain and enhance existing ServiceNow applications and integrations.

• Troubleshoot and resolve technical issues, ensuring seamless operation of ServiceNow solutions.

Skillset

• Proven experience as a ServiceNow Developer with a focus on Customer Service Management (CSM).

• Familiarity with Public Sector Digital Services and their unique challenges.

• Strong understanding of ServiceNow best practices and platform capabilities.

• Experience with scripting languages such as JavaScript and creating custom workflows.

• Knowledge of Agile methodologies and tools.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills for working in a collaborative environment.

How to Apply: Submit your resume and a brief cover letter specifying the role and your availability to rhiannon@alldus.com

Our client are looking for a ServiceNow Developer to work on our client’s key operations and business solutions. You will analyze, design, and develop client's information systems and program specifications. You'll also be involved in creation of specification/requirements, and maintenance/ design/build /test phases of systems and applications.


Responsibilities

• Provide technical support and analysis of infrastructure projects and production environment.

• Develop upgrade/improvement recommendations.

• Code, test and debug applications and programs.

• Participate in the application design of systems, including use of analytical techniques.

• Develop program specifications and detail design documents and assist in testing, training and preparation of operations.

Skillset

• At least 3 years of experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge.

• At least 2 years of experience in ServiceNow development, configuring administration, operating and/or troubleshooting experience.

• At least 3 years of experience with HRSD products.

• Ability to create formal documentation for systems administration operations and maintenance.

• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) - CSM (preferred) or HRSD.

• Excellent communication and teamwork skills.

If you are interested in a new position & meet the above criteria, please send me a copy of your resume to jonathan@alldus.com

Our client, a leading Digital Transformations services company, are hiring a ServiceNow ITSM Process Owner to join the team on a contract basis in California. The successful candidate will be responsible for designing, implementing and continuously enhancing IT Service Management (ITSM) processes within the ServiceNow platform to ensure efficient service delivery and operational excellence.


Responsibilities

• As the ServiceNow ITSM Process Owner, you will own and manage ITSM processes, including Incident, Problem, Change Management, Request Fulfillment, Service Catalog, Service Level Management and Knowledge Management.

• Develop ITSM strategy, policies and governance frameworks to align with ITIL best practices and business objectives.

• Lead the design, implementation and optimization of ITSM processes in ServiceNow to ensure efficient service delivery.

• Collaborate with stakeholders to ensure ITSM processes are effectively implemented and continuously improved.

• Monitor process performance and key metrics, driving continuous improvement to meet SLAs and business goals.

• Work with ServiceNow developers and administrators to configure, customize and enhance ITSM modules.

• Identify and implement automation opportunities using ServiceNow workflows, Flow Designer and integrations.

• Ensure seamless integration of ITSM with other ServiceNow modules, including ITOM, CSM and CMDB.

• Act as the primary point of contact for ITSM processes and ServiceNow ITSM functionality.

• Provide training, documentation and guidance to users and stakeholders on ITSM processes and best practices.

Skillset

• At least ten years of experience working with the ServiceNow platform.

• Minimum of seven years of expertise in ITSM processes and governance.

• At least five years of hands-on experience in configuring, implementing and optimizing ServiceNow ITSM.

• Deep understanding of the ITIL framework and ITSM best practices.

• Proven experience in defining, streamlining and automating ITSM processes using ServiceNow workflows.

• Strong analytical skills to assess ITSM metrics, KPIs and dashboards for continuous improvement.

• Experience integrating ServiceNow ITSM with other IT systems, including monitoring tools, CMDB, ITOM, and third-party applications.

• ITIL v4 Foundation certification required; ITIL Managing Professional or ITIL Strategic Leader preferred.

• ServiceNow Certified System Administrator (CSA) and ServiceNow ITSM Implementation Specialist (CIS-ITSM) certifications preferred.

• Excellent communication skills, with project management and stakeholder engagement abilities.

Interested? Apply Now!

Alldus has partnered with a global IT service provider who are looking for a skilled ServiceNow Technical Architect with expertise in Customer Service Management (CSM) on a 6-month contract. This remote role offers the opportunity to lead the design and implementation of ServiceNow solutions, ensuring seamless integration and optimal functionality for our customers.


Responsibilities:

• Lead the architectural design, configuration, and implementation of ServiceNow CSM solutions.

• Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow solutions.

• Provide expert guidance on ServiceNow best practices, with a focus on scalability, performance, and user experience.

• Develop integration strategies and ensure smooth data flow between ServiceNow and other enterprise systems.

• Troubleshoot and resolve complex technical issues related to CSM workflows, integrations, and automation.

• Deliver documentation, including architectural blueprints, solution design, and technical specifications.

• Ensure compliance with industry standards, security protocols, and company guidelines.

Qualifications:

• Proven experience as a ServiceNow Technical Architect with a strong focus on Customer Service Management (CSM).

• In-depth understanding of ServiceNow platform, particularly in areas of architecture, workflows, integrations, and customization.

• Experience with ServiceNow ITSM, ITOM, and other related modules is a plus.

• Strong understanding of cloud architecture and integration methods (REST/SOAP, APIs, etc.).

• Ability to work autonomously in a remote setting, managing multiple priorities and projects simultaneously.

• Excellent problem-solving skills with a focus on delivering innovative solutions.

• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are preferred.

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


Responsibilities

• As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

• Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

• Perform gap analysis to identify opportunities for process improvements within ServiceNow.

• Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

• Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

• Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

• Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

• Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

• Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

• Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

• In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

• Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

• Proficient in ServiceNow reporting, dashboards and Performance Analytics.

• Strong understanding of Agile and ITIL frameworks.

• Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

• ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

• ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.

Interested? Apply Now!

Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow CSM Developer on a contract basis to join the team in Cambridge, MA. The successful candidate will be responsible to design, configure and implement ServiceNow CSM solutions.


Responsibilities

• Design, develop, and implement ServiceNow CSM solutions based on business requirements

• Configure workflows, forms, and service portals to optimize the customer service experience

• Customize CSM features, including case management, customer portals, and integrations

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions

• Conduct system testing, troubleshooting, and performance tuning for CSM modules

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations

• Strong understanding of ServiceNow platform architecture and best practices

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Excellent communication skills and ability to work independently in a remote setting

Benefits

• Remote work opportunities

• Competitive salary

Apply now in the link below or by sending your resume to hope@alldus.com.

Our client is a global IT service provider and they are hiring an experienced ServiceNow Developer with expertise in Customer Service Management (CSM) to join the team in New Jersey. The successful candidate will be interacting daily within ServiceNow to Managing Customer Incidents and Request related to the build and implementation of ServiceNow Applications, Modules and more.


Responsibilities

• As a ServiceNow CSM Developer, you will be responsible for to design, develop, and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms, and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals, and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Develop and maintain Service Catalogs, Knowledge Management, and related CSM functionalities.

• Integrate third-party applications and systems with ServiceNow to enhance functionality.

• Conduct system testing, troubleshooting, and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• At least three years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.

• Hands-on experience with ServiceNow Scripting, including JavaScript, and API integrations.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Experience with Agile development methodologies.

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer preferred.

• Prior experience in remote contract roles or working with teams in a distributed environment is a plus.

Our client, a leading IT Solutions provider, are hiring a ServiceNow Architect to join their team in California on a contract basis. The successful candidate will leverage their expertise in Field Service Management (FSM) to design, architect and implement FSM solutions, driving improved field service delivery, operational efficiency and customer satisfaction.


Responsibilities

• As the ServiceNow Architect, you will lead the architecture and design of ServiceNow FSM solutions, ensuring alignment with business objectives, industry standards and best practices.

• Convert business requirements into technical specifications, workflows and seamless integrations.

• Design and implement workflows, resource allocation and technician scheduling to enhance field operations.

• Serve as the subject matter expert for the FSM module, providing guidance on its capabilities, limitations and configuration options.

• Configure FSM applications, including Dispatch Console, Work Order Management, Asset & Inventory Management and Mobile App setup.

• Ensure seamless integration of FSM with other ServiceNow modules such as ITSM, CSM and Asset Management.

• Implement and customize ServiceNow FSM solutions, including scripting, configuration and integration with external systems (ERP, CRM, IoT platforms).

• Develop custom workflows, automation and mobile functionalities to enhance field technician efficiency.

• Establish and enforce best practices for ServiceNow FSM implementations, covering data model design, security and change management.

Skillset

• Deep experience with Dispatch Console, FSM Mobile App, Work Order Management and Inventory Management.

• Strong proficiency in ITSM, CSM, ITOM, Asset Management and CMDB.

• Advanced skills in JavaScript, AngularJS and ServiceNow scripting (business rules, client scripts, UI policies).

• Hands-on experience with REST, SOAP, and APIs, integrating FSM with platforms like ERP and IoT.

• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) required; FSM-specific certifications are a plus.

• Strong understanding of field service workflows, scheduling, inventory management, and resource allocation.

• Proven experience leading ServiceNow projects in Agile environments.

• Experience with IoT integrations in FSM for asset monitoring and predictive maintenance is a plus.

• Familiarity with ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM metrics is an advantage.

• Excellent communication and stakeholder management skills.

Interested? Apply Today!