ServiceNow HRIS Implementation Specialist Jobs

Our client, a global tech organization, are hiring a Senior or Principal ServiceNow Technical Consultant with deep expertise in Service Portfolio Management (SPM) and Enterprise Agile Planning (EAP) to join the team on a contract basis. The successful candidate will play a critical role in designing, developing, and implementing ServiceNow solutions that enable enterprise-level portfolio management, demand management and agile delivery practices.


Responsibilities

• Lead the technical design, configuration and customization of ServiceNow SPM and EAP modules to meet enterprise portfolio and agile program management requirements.
• Partner with business leaders, product owners and technical teams to translate business needs into scalable ServiceNow solutions.
• Provide subject matter expertise in Enterprise Agile Planning frameworks (e.g. SAFe, LeSS or Disciplined Agile) and configure ServiceNow accordingly.
• Develop integrations between ServiceNow and enterprise systems (e.g. Jira, Azure DevOps, financial systems).
• Guide junior consultants and technical staff, ensuring adherence to best practices, coding standards and secure development methodologies.
• Support roadmapping and strategy discussions for ServiceNow adoption and enterprise portfolio management maturity.
• Prepare and deliver technical documentation, solution designs and client-facing presentations.
• Troubleshoot complex system issues and provide guidance on performance optimization.

Skillset

• Active Secret Clearance (or higher).
• At least 7 years of progressive experience in ServiceNow implementation and solution design.
• Hands-on expertise in ServiceNow SPM (formerly ITBM) with strong focus on Enterprise Agile Planning (EAP).
• Strong knowledge of Agile at Scale practices (SAFe, LeSS or other frameworks).
• Proven experience integrating ServiceNow with agile development and portfolio management tools (e.g. Jira, ADO).
• Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), Flow Designer, and system integrations (REST/SOAP APIs).
• Ability to lead technical teams and engage with executive stakeholders.
• ServiceNow Certified Implementation Specialist (SPM) and/or ServiceNow Certified Technical Architect is a plus.
• Experience working with U.S. federal agencies or in highly regulated industries.
• Familiarity with ITIL, CMMI or other IT governance frameworks is a bonus.
• Bachelor’s or Master’s degree in Computer Science, Information Systems or similar.

Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.


Responsibilities

• Serve as the lead architect for ServiceNow integrations and custom applications.

• Establish and uphold architectural standards, patterns and best practices.

• Convert business requirements into scalable, high-quality technical solutions.

• Manage platform governance, optimize performance and ensure security compliance.

• Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.

• Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.

• Deliver integration solutions that are robust, well-documented and easy to maintain.

• Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.

• Create reusable frameworks and patterns to accelerate application delivery.

• Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.

Skillset

• At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.

• ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

• ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.

• Demonstrated success delivering integrations with enterprise-grade systems.

• Deep expertise in ServiceNow App Engine and custom application development.

• Proficient in JavaScript, Glide API, and both server- and client-side scripting.

• Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.

• Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.

• Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.

• Excellent communication skills with proven stakeholder engagement ability.

Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.


Responsibilities

• Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.

• Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.

• Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.

• Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.

• Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.

• Manage and support platform upgrades, patching and deployment of new features.

• Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.

• Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.

• Provide expert support for troubleshooting, performance optimization and issue resolution.

Skillset

• Active Secret clearance (U.S. citizenship required).

• Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.

• ServiceNow Certified System Administrator (CSA) certification required.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.

• Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.

• Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.

• Working knowledge of ITIL v3/v4 processes.

• Experience in DoD environments is an advantage.

• Familiarity with CMDB, Discovery, and Service Mapping.

• Experience delivering solutions using Agile or Scrum methodologies in secure environments.

Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.


Responsibilities

• Establish and uphold development best practices for the team.

• Mentor and provide advanced technical guidance to Senior Technical Consultants.

• Deliver consultative support and expertise during workshops and discovery phases.

• Collaborate on the creation and enhancement of user stories.

• Execute configurations and implementations aligned with story specifications.

• Engage actively in Scrum ceremonies and support agile workflows as required.

Skillset

• Must be a U.S. citizen currently residing in the United States.

• Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.

• Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.

• Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Our client, an Elite ServiceNow Partner, is hiring a trained and certified ServiceNow ITAM Technical Consultant to join their Philadelphia team on a contract basis. The successful candidate will utilize the ServiceNow platform to handle customer incidents and requests, with a primary focus on building and implementing ServiceNow applications and modules.


Responsibilities

• Implement end-to-end automated solutions, including the technical setup of the ServiceNow Platform, Core System and Applications.

• Provide expert-level knowledge and customer support within the ITSM and ITAM Suites, with an emphasis on CMDB.

• Articulate the features and benefits of ServiceNow's ITSM and ITAM suites to customers.

• Design, develop and migrate customers' legacy solutions to ServiceNow.

• Apply ITIL processes, customize workflows, set up ticketing systems, automate processes, develop reports, create dashboards and configure systems.

• Use Agile software development methods for platform customizations and application enhancements.

• Coordinate and prioritize development efforts, engage with vendors and management, and potentially lead additional administrators.

• Ensure seamless integration of solutions with other systems by evaluating dependencies, relationships, and integration points.

Skillset

• Extensive functional and technical expertise in the ServiceNow platform, with proven experience in platform navigation, administration, configuration, and scripting.

• At least 5 years of experience in ServiceNow development.

• Hands-on experience with the ITSM Suite.

• Familiarity with ITOM Event Management, Discovery, Service Mapping and Orchestration.

• ServiceNow Admin certification (or higher) preferred, but not required with equivalent experience.

• ServiceNow Certified System Administrator.

• ServiceNow Certified Implementation Specialist in ITSM, and either ITAM or ITOM.

• Background in software development or IT service management.

• Solid understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus).

• Experience with Agile software development (SCRUM experience is a plus).