ServiceNow HRSD Implementation Specialist Jobs

ServiceNow GenAI Technical Consultant 
Location: Remote
Type: Six-month contract 


Our client, a global tech organization, are hiring a ServiceNow GenAI Consultant  to join the team remotely on a six-month contract. The successful candidate will lead the charge in delivering cutting-edge automation, intelligent workflows and next-gen user experiences using ServiceNow’s Generative AI capabilities.


Responsibilities

• Design and implement ServiceNow GenAI solutions across ITSM, HRSD, CSM and more.

• Collaborate with stakeholders to identify use cases where GenAI can drive value.

• Develop, test and deploy GenAI-powered virtual agents, predictive models and intelligent automation tools.

• Provide best practice guidance on AI governance, data privacy and model training within the Now Platform.

• Stay ahead of platform updates and emerging GenAI features in the ServiceNow ecosystem.

Skillset

• Strong hands-on experience with ServiceNow, including certified System Administrator and relevant Implementation Specialist certifications.

• Proven experience working with ServiceNow’s GenAI tools (such as Virtual Agent Designer, Now Assist, Predictive Intelligence and AI Search).

• A strong understanding of Natural Language Processing (NLP), Machine Learning and automation in enterprise environments.

• Excellent problem-solving skills and the ability to explain complex AI concepts to non-technical stakeholders.

• Experience integrating GenAI with third-party tools like Microsoft Copilot, Azure OpenAI or similar LLM platforms is a bonus.

Apply now and help redefine what’s possible with ServiceNow GenAI. Reach out to ailsa@alldus.com for more details.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

• Take the lead in delivering and supporting all technical components of complex ServiceNow implementations.
• Offer expert guidance on ServiceNow architecture, ensuring alignment with industry best practices.
• Guarantee compliance with relevant standards, including FedRAMP and DoD IL-4/IL-5.
• Collaborate with distributed Agile teams, contributing to key project deliverables such as documentation, testing and training.
• Build scalable, high-quality solutions leveraging the company’s established methodologies.
• Identify and develop reusable components and innovative approaches to streamline future projects.
• Maintain up-to-date knowledge of the ServiceNow platform and actively support their internal knowledge-sharing and thought leadership initiatives.

• Active Secret Security Clearance (or higher).
• Required certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – HRSD.
• At least five years’ hands-on experience in ServiceNow implementation.
• Proven expertise in HR Service Delivery (HRSD) with proficiency in at least one additional ServiceNow module such as IRM, WSD, LSD or ITSM.
• Strong background in Agile methodologies, particularly within remote or virtual teams.
• Completion of Legal Services Delivery (LSD) Essentials training, with implementation experience a bonus.
• Knowledge of enterprise-level service workflows, including areas like contracts, HR issues, privacy, and content review.
• Additional certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Advanced skills in JavaScript and ServiceNow scripting.
• Exceptional communication abilities and experience working in client-facing roles.

Our client, a global Healthcare organization, are hiring a Secret Cleared ServiceNow Architect with experience in HRSD (Human Resources Services Delivery), WSD (Workplace Service Delivery) and/or Legal Services Delivery (LSD) to support a government agency LSD implementation.  


Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.

• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5).

• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.

• Contribute on multiple Agile engagements, utilizing the company's methodology and tools to enhance project efficiency.

• Demonstrate flexibility by delivering on a variety of project roles including documentation, testing and training.

• Innovate and identify solutions that can be reused on future engagements.

Skillset

• Active Secret Security Clearance or higher is required.

• 5 years of experience implementing ServiceNow.

• Implementation experience and comprehensive understanding of HRSD.

• Required Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist - HRSD 

• Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD or ITSM. 

• Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. 

• Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review etc.  

• Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS.

• Strong proficiency in JavaScript and ServiceNow scripting

• Experience with Government contracts and implementations is a plus.

Our client, an innovative IT solutions company, are hiring a ServiceNow Business Process Consultant to join their team on a contract basis in Colorado. The successful candidate will be responsible for designing and maintaining innovative AI-powered ServiceNow solutions that drive efficiency, strengthen compliance and promote employee well-being.


Responsibilities

• Lead the end-to-end design and deployment of ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, Onboarding, Lifecycle Events and Document Management.

• Work closely with HR teams and business stakeholders to gain a deep understanding of their objectives, challenges and operational workflows.

• Convert business requirements into detailed functional specifications, collaborating with technical teams to implement tailored solutions.

• Organize and facilitate workshops, user acceptance testing (UAT), and training sessions to drive engagement and successful adoption.

• Develop comprehensive documentation, including process flows, use cases, user stories and test scenarios.

• Advise on best practices for leveraging ServiceNow capabilities and optimizing HR service delivery.

• Coordinate with developers, QA testers and ServiceNow architects to ensure high-quality and timely delivery of solutions.

• Track system performance, identify areas for improvement and recommend enhancements for ongoing optimization.

• Manage and update ServiceNow configurations to reflect changing business priorities and ensure continued alignment.

Skillset

• Bachelor’s degree in Human Resources, Information Systems, Business Administration or similar.

• Minimum of 3 years of experience in HR process consulting, ServiceNow implementation or HR systems analysis.

• Strong expertise in the ServiceNow HRSD platform, with a deep understanding of its core modules.

• Hands-on experience of ServiceNow configuration, workflow design and form creation.

• A solid grasp of HR operations and modern service delivery frameworks.

• Exceptional communication skills with a proven ability to create clear, concise documentation.

• Demonstrated experience operating within Agile/Scrum project environments.

• ServiceNow Certified Implementation Specialist – HRSD certification is a plus.

• Familiarity with advanced ServiceNow features such as Employee Center, Virtual Agent, and Mobile functionalities is desirable.

Our client are looking for a ServiceNow Developer to work on our client’s key operations and business solutions. You will analyze, design, and develop client's information systems and program specifications. You'll also be involved in creation of specification/requirements, and maintenance/ design/build /test phases of systems and applications.


Responsibilities

• Provide technical support and analysis of infrastructure projects and production environment.

• Develop upgrade/improvement recommendations.

• Code, test and debug applications and programs.

• Participate in the application design of systems, including use of analytical techniques.

• Develop program specifications and detail design documents and assist in testing, training and preparation of operations.

Skillset

• At least 3 years of experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge.

• At least 2 years of experience in ServiceNow development, configuring administration, operating and/or troubleshooting experience.

• At least 3 years of experience with HRSD products.

• Ability to create formal documentation for systems administration operations and maintenance.

• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) - CSM (preferred) or HRSD.

• Excellent communication and teamwork skills.

If you are interested in a new position & meet the above criteria, please send me a copy of your resume to jonathan@alldus.com

Our client, a global provider of digital transformation solutions, is hiring a ServiceNow Business Analyst to join their team in California on a contract basis. The successful candidate will serve as a liaison between business needs and technical solutions by analyzing business requirements, optimizing processes and ensuring the smooth implementation of ServiceNow solutions.


Responsibilities

• As the ServiceNow Business Analyst, you will collaborate with business stakeholders to gather, analyze and document requirements for ServiceNow solutions.

• Translate business needs into functional specifications for ServiceNow configurations, enhancements and integrations.

• Perform gap analysis to identify opportunities for process improvements within ServiceNow.

• Collaborate with ServiceNow development teams to ensure solutions meet both business and technical requirements.

• Act as the primary liaison between business users and technical teams for all ServiceNow-related initiatives.

• Lead workshops, requirement sessions and demonstrations to ensure alignment with stakeholders.

• Prepare and deliver training materials, documentation and knowledge articles for ServiceNow topics.

• Support compliance and governance by ensuring adherence to best practices and security policies.

Skillset

• Over 6 years of experience as a Business Analyst working with the ServiceNow platform.

• Ability to write functional specifications and work collaboratively with developers on ServiceNow solutions.

• In-depth knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request and Knowledge Management.

• Familiarity with ServiceNow configurations, UI policies, business rules, workflows and integrations.

• Proficient in ServiceNow reporting, dashboards and Performance Analytics.

• Strong understanding of Agile and ITIL frameworks.

• Experience with ServiceNow modules such as CSM, ITOM, HRSD and CMDB is a plus.

• ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation Certification are preferred.

• ServiceNow Certified Implementation Specialist in ITSM, CSM or HRSD is a plus.

Interested? Apply Now!

Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote


Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.


Responsibilities

• As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.

• Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.

• Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.

• Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.

• Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.

• Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.

• Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.

• Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.

• Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.

• Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.

Skillset

• Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.

• ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.

• Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.

• In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.

• Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.

• Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.

• Prior experience working in or with HR departments or HR software solutions.

• Experience in managing client relationships and driving sales cycles to close.

Interested? Apply Today!

Our client are an Elite ServiceNow Partner and they are hiring a ServiceNow (HRSD) Business Process Consultant for a 6 month contract located remotely in the U.S. The successful candidate will work closely with the organization’s clients to craft implementation strategies and pioneer groundbreaking HRSD solutions.


Responsibilities

• Collaborate with clients to understand business requirements and design customized HRSD solutions.

• Lead project initiation, pre-work questionnaires, and design workshops.

• Drive process re-engineering and improvements to enhance employee experiences.

• Act as a liaison between technical teams and clients throughout the project lifecycle.

• Provide guidance and ensure smooth implementation of HR processes.

• Influence stakeholders by offering strategic insights and innovative solutions.

• Develop and manage documentation, including design workbooks, user stories, and test scenarios.

• Perform risk assessments and address issues proactively to ensure project success.

• Support user acceptance testing (UAT) and maintain clear communication with stakeholders.

Skillset

• 2-4 years of experience with ServiceNow, focusing on HR solutions.

• Expertise in implementing processes and solutions in customer environments.

• Strong ability to influence stakeholders and provide thought leadership.

• Experience in requirements gathering and detailed process documentation.

• Excellent organizational and time management skills.

• Customer-centric mindset with strong interpersonal abilities.

• Essential prior experience with ServiceNow or similar case management systems.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – HRSD (preferred).

 

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client is an Elite ServiceNow partner that are renowned for pioneering solutions across diverse industries. They are hiring a ServiceNow HRIS Implementation Specialist on a contract basis to join the team in Texas and lead the delivery of top-tier solutions tailored to the organization's requirements.


Responsibilities:

• As the ServiceNow HRIS Implementation Specialist, you will collaborate with HR stakeholders to comprehend requirements, pinpoint automation prospects and devise solutions using the ServiceNow HR Service Delivery suite.

• You will customize and configure ServiceNow HR applications to optimize processes like Employee Service Center, HR Case Management, Onboarding and Offboarding.

• Take charge of implementation projects from start to finish, ensuring adherence to timelines, budgets and quality benchmarks.

• Develop thorough documentation covering system configurations, process workflows, user guides and training materials.

• Execute meticulous system testing, validation and user acceptance testing (UAT) to guarantee functionality, data integrity and user contentment.

• Deliver end-user training, assistance and issue resolution for ServiceNow HR applications promptly.

• Monitor system performance and user input to pinpoint areas ripe for optimization and enhancement.

Skillset:

• Bachelor’s degree in Human Resources, Information Technology or equivalent.

• Minimum of eight years of experience as a HRIS Specialist, ServiceNow Developer or similar, emphasizing experience with ServiceNow HR Service Delivery applications.

• ServiceNow Certified Implementation Specialist HR Service Delivery (HRSD) certification.

• Robust comprehension of HR processes, practices and compliance requisites.

• Proficient in ServiceNow platform configurations, customizations and integrations.

• Hands-on experience with HRIS systems, data migration and integration technologies such as LDAP, SSO, API.

• Proven track record in project management, organizational prowess, and multitasking capabilities.

• Detail-oriented mindset, committed to delivering high-quality solutions and ensuring customer satisfaction.

Interested? Apply now in the link below! 

Job Title: ServiceNow Technical Consultant (HRSD Specialist)
Location: Dublin, Ireland (Hybrid 2 days onsite per week)
Duration:  6-Month Day Rate
Day Rate: €450-650 p/d


As a recognized ServiceNow Partner, Alldus are excited to support an enterprise customer in Ireland on a HRSD project. They require a dynamic and experienced ServiceNow Technical Consultant for an initial 6-month day rate contract in Dublin.


Responsibilities

• Lead the design, development, and deployment of ServiceNow HRSD solutions tailored to client needs.

• Act as the technical SME for HRSD, providing guidance on best practices and ensuring alignment with business objectives.

• Configure and customize the HRSD module, including Case and Knowledge Management, Employee Service Centre and other HR workflows.

• Collaborate with cross functional teams, including business analysts, project managers, and other stakeholders, to gather requirements and deliver high-quality solutions.

• Troubleshoot and resolve technical issues, ensuring system reliability and performance.

• Provide documentation, knowledge transfer, and training to end users and client teams as needed.

Skillset

• 3+ years of hands-on ServiceNow development and implementation experience, with a strong focus on the HRSD module.

• Proven track record in delivering at least 2 full cycle HRSD implementations.

• Proficiency in ServiceNow development, including Scripting, UI Policies, Business Rules, and Integration Hub.

• Solid understanding of HR processes and workflows, with the ability to translate business requirements into technical solutions.

• ServiceNow Certified System Administrator (CSA) certification is required; additional HRSD certifications are a plus.

If you have the above experience and are open to a new contracting job in Dublin, please share an updated CV and we can discuss further.


Note: All applicants must have an EU or UK passport, Stamp 4 Visa or Stamp 1G visa to be considered. There is no sponsorship provided for this vacancy. All applicants must also reside in Ireland.