ServiceNow Implementation Solution Specialist Jobs

ServiceNow CSM Architect 
Location: Remote, USA
Type: Contract


Our client, a leading IT Consulting organization, is hiring an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The successful candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.


Responsibilities

• Architect and lead the implementation of ServiceNow CSM solutions.

• Collaborate with stakeholders to gather and analyze requirements.

• Design scalable, performance-optimized CSM configurations.

• Guide development teams through build and deployment.

• Ensure alignment with industry best practices and ServiceNow standards.

• Provide technical leadership and strategic guidance on platform capabilities.

Skillset

• Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).

• Certified Implementation Specialist (CIS) – CSM is required.

• Strong understanding of ServiceNow architecture and data models.

• Hands-on experience with integrations, workflows, and CSM-specific modules.

• Excellent communication and leadership skills.

• Must be authorized to work in the USA and based within the country.

Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.


Responsibilities

• Lead and support the implementation of ServiceNow FSM modules.

• Customize workflows, mobile interfaces, dispatching tools and asset tracking features.

• Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.

• Perform configuration, integration, testing and documentation.

• Provide support during and after deployment.

Skillset

• ServiceNow CSA (Certified System Administrator) is required.

• ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.

• Proven hands-on experience with ServiceNow FSM in enterprise environments.

• 6+ years of ServiceNow development and configuration experience.

• Strong understanding of field operations and mobile workforce enablement.

• Excellent problem-solving and communication skills.

ServiceNow GenAI Technical Consultant 
Location: Remote
Type: Six-month contract 


Our client, a global tech organization, are hiring a ServiceNow GenAI Consultant  to join the team remotely on a six-month contract. The successful candidate will lead the charge in delivering cutting-edge automation, intelligent workflows and next-gen user experiences using ServiceNow’s Generative AI capabilities.


Responsibilities

• Design and implement ServiceNow GenAI solutions across ITSM, HRSD, CSM and more.

• Collaborate with stakeholders to identify use cases where GenAI can drive value.

• Develop, test and deploy GenAI-powered virtual agents, predictive models and intelligent automation tools.

• Provide best practice guidance on AI governance, data privacy and model training within the Now Platform.

• Stay ahead of platform updates and emerging GenAI features in the ServiceNow ecosystem.

Skillset

• Strong hands-on experience with ServiceNow, including certified System Administrator and relevant Implementation Specialist certifications.

• Proven experience working with ServiceNow’s GenAI tools (such as Virtual Agent Designer, Now Assist, Predictive Intelligence and AI Search).

• A strong understanding of Natural Language Processing (NLP), Machine Learning and automation in enterprise environments.

• Excellent problem-solving skills and the ability to explain complex AI concepts to non-technical stakeholders.

• Experience integrating GenAI with third-party tools like Microsoft Copilot, Azure OpenAI or similar LLM platforms is a bonus.

Apply now and help redefine what’s possible with ServiceNow GenAI. Reach out to ailsa@alldus.com for more details.

Our client, a global IT Consulting organization, is hiring a ServiceNow CSM Architect to join the team on a contract basis in San Jose, CA. The successful candidate will lead the design, architecture and implementation of ServiceNow Customer Service Management (CSM) solutions, ensuring the platform aligns with organizational objectives and delivers outstanding customer experiences.


Responsibilities

• Design and architect scalable, efficient and maintainable ServiceNow CSM solutions.

• Lead workshops and collaborate with stakeholders to gather and analyze business requirements.

• Develop and review solution designs, workflows and integrations within ServiceNow CSM.

• Provide technical leadership and guidance to development teams during implementation.

• Ensure best practices and compliance with ServiceNow architecture and platform standards.

• Drive continuous improvement initiatives and recommend enhancements for CSM processes.

• Support testing, deployment and post-production support activities.

• Stay updated with the latest ServiceNow CSM features and industry trends.

Skillset

• Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.

• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS–CSM) certification is mandatory.

• Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations and automation.

• Experience designing and implementing complex workflows, business rules and customizations.

• Strong knowledge of ServiceNow best practices and platform capabilities.

• Excellent communication and stakeholder management skills.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.


Responsibilities

• Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.

• Convert business requirements into detailed functional specifications and user stories for development and configuration teams.

• Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.

• Develop and uphold business analysis standards, methodologies and best practices.

• Gather and document requirements from customers and service providers, defining appropriate solution strategies.

• Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.

• Collaborate with QA and training teams to support testing, validation, and end-user training activities.

• Ensure project documentation and business process models are accurate, comprehensive, and up to date.

• Provide mentorship and guidance to junior analysts and project team members.

• Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.

• Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).

• Proven leadership experience in business analysis for complex ServiceNow implementations.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).

• ITIL Foundation Certification (v3 or v4).

• Strong organizational skills to manage multiple priorities in a fast-paced environment.

• Experience in consulting or client-facing roles is a plus.

• Familiarity with Agile/Scrum methodologies.

• Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.

Senior ServiceNow Business Analyst (CSM & FSM)
Location: Remote in United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to connect business requirements with technical solutions, driving successful ServiceNow implementations.


Responsibilities

• Facilitate discovery workshops to gather and refine business requirements and user stories aligned with client objectives.

• Translate business needs into detailed functional specifications and user stories for development teams.

• Collaborate closely with technical teams to design scalable and effective ServiceNow solutions.

• Act as the lead business analyst on multiple client projects, ensuring high-quality deliverables.

• Capture requirements from customers and service providers and partner with delivery teams to implement solutions.

• Establish and maintain standards, tools and best practices for the business analysis function.

• Mentor and guide junior analysts and team members throughout the project lifecycle.

• Communicate complex technical concepts clearly to non-technical stakeholders and client executives.

• Support testing, validation and user training in collaboration with QA and training teams.

• Stay current with ServiceNow platform capabilities and industry best practices, particularly in CSM and FSM.

Skillset

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or similar.

• At least 5 years of ServiceNow experience, with around 3 years specializing in CSM and/or FSM modules.

• Proven leadership in business analysis on complex ServiceNow implementation projects.

• Strong interpersonal skills to negotiate priorities and manage stakeholder expectations.

• Excellent organizational skills, able to manage multiple priorities in a fast-paced environment.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist – CSM (CIS-CSM).

• ITIL v3 or v4 Foundation Certification.

• Experience in consulting or client-facing roles is a bonus.

• Strong analytical, problem-solving and communication skills with the ability to translate technical concepts for diverse audiences.

Senior ServiceNow Developer (CIS - HAM & CIS - SAM Required)
Location: Remote in the United States
Job Type: Contract


Our client, a leading Consultancy and ServiceNow Partner, are hiring a highly skilled ServiceNow Developer to join the team remotely, The successful candidate will be responsible to lead the design, development and implementation of cutting-edge solutions on the ServiceNow platform.



Responsibilities

• Lead the development and configuration of ServiceNow applications with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Design and implement custom applications and integrations within the ServiceNow platform.

• Translate business requirements into technical solutions aligned with platform best practices.

• Collaborate with stakeholders, product owners and IT teams to deliver high-quality solutions.

• Optimize and maintain existing HAM/SAM modules, ensuring compliance and performance.

• Guide and mentor junior developers and contribute to the overall architecture strategy.

Skillset

• Certified Implementation Specialist – HAM (CIS-HAM).

• Certified Implementation Specialist – SAM (CIS-SAM).

• At least 5 years of experience as a ServiceNow Developer, with strong expertise in ITAM, ITSM and platform architecture.

• Deep understanding of ServiceNow best practices, scripting (JavaScript, Glide) and integrations (REST/SOAP APIs).

• Demonstrated experience implementing and maintaining HAM and SAM modules in enterprise environments.

• Strong problem-solving skills and ability to lead complex technical projects.

• Additional ServiceNow certifications (e.g.  CSA, CAD, ITSM) is a bonus.

• Experience with CMDB, Discovery, and integrations with external asset systems.

• Familiarity with Agile/Scrum methodologies.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.


Responsibilities

• Establish and uphold development best practices for the team.

• Mentor and provide advanced technical guidance to Senior Technical Consultants.

• Deliver consultative support and expertise during workshops and discovery phases.

• Collaborate on the creation and enhancement of user stories.

• Execute configurations and implementations aligned with story specifications.

• Engage actively in Scrum ceremonies and support agile workflows as required.

Skillset

• Must be a U.S. citizen currently residing in the United States.

• Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.

• Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.

• Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.


Responsibilities

• Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.

• Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.

• Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).

• Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.

• Foster strong client relationships through consistent communication and transparent status reporting.

• Ensure adherence to defined roles, responsibilities and compliance standards across project teams.

• Manage and maintain deployment records in the ServiceNow Partner Portal.

• Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.

Skillset

• US Citizenship with ability obtain Public Trust or higher clearance.

• Master’s degree in Computer Science, Software Engineering or similar.

• Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.

• Proven track record in deploying SaaS and ITIL-based solutions.

• In-depth understanding of the ServiceNow platform and established project management practices.

• Familiarity with MSP frameworks and Domain Separation architecture.

• ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.

• Exceptional leadership, communication and presentation abilities

• Experience managing cross-functional and geographically distributed technical teams.

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

Job Title: ServiceNow Business Process Consultant (CSM – Retail)
Location: EU - Remote 
Duration: 6 months 
Language Requirement: German-speaking preferred


Our client, a global IT organization, are hiring a ServiceNow Business Process Consultant (BPC) to join the team remotely on a six-month contract. With deep expertise in Customer Service Management (CSM) and exposure to Retail Service Management, the successful candidate will support a strategic project aimed at transforming Retail Task Management processes using the ServiceNow platform.


Responsibilities

• Analyze and map business requirements to ServiceNow CSM capabilities.
• Design, document and optimize end-to-end service processes, especially in the context of Retail Task Management.
• Collaborate with technical teams and stakeholders to translate business needs into scalable ServiceNow solutions.
• Guide clients through best practices in Retail Service Management and CSM configurations.
• Facilitate workshops, gather feedback and lead business process improvements.
• Ensure alignment with industry standards and ServiceNow CSM frameworks.

• Fluency in German.
• Proven experience as a Business Process Consultant working with ServiceNow CSM.
• Strong knowledge of Retail Task Management and Retail Service Management use cases.
• Ability to bridge the gap between business needs and technical implementation.
• Skilled in stakeholder engagement, requirement gathering and process documentation.
• Familiarity with ServiceNow’s Industry Frameworks and Service Model Foundation.
• Prior consulting experience in Retail or similar industry verticals is a bonus.
• ServiceNow certifications (e.g. Certified Implementation Specialist – CSM).
• Understanding of the ServiceNow platform’s broader capabilities (e.g. App Engine, Reporting).