ServiceNow Implementation Solution Specialist Jobs

Our client, a specialist IT consultancy, is hiring a Lead VRM Consultant to join their team in London on a contract basis. The successful candidate will develop practical ServiceNow solutions that address security requirements, helping enterprise organizations strengthen vulnerability management, speed up remediation and build greater cyber resilience.


Responsibilities

• Implement and configure ServiceNow Vulnerability Response and Security Incident Response, including VR groups, remediation rulesets and risk scoring informed by CMDB data.

• Connect vulnerability scanners, such as Tenable Nessus, and patching tools, including Tanium, Ansible and Microsoft Intune/MCM, with ServiceNow.

• Turn vulnerability management priorities into effective platform rules, automated workflows and clear remediation targets.

• Enable rapid patching of newly disclosed vulnerabilities and improve remediation timelines across legacy infrastructure.

• Collaborate with client security and platform teams to clarify requirements, challenge assumptions and propose practical solutions.

• Deliver pilots, MVPs and phased implementations, keeping scope focused and delivery priorities on track.

• Create clear high-level designs, technical documentation and user acceptance testing summaries.

Skillset

• Extensive hands-on experience with ServiceNow Vulnerability Response and/or Security Incident Response, alongside familiarity with Unified Security Exposure Management (USEM).

• ServiceNow CSA, CIS-VR, an equivalent USEM/Security Operations qualification and/or relevant ITOM/CMDB certifications.

• A strong understanding of the broader ServiceNow platform, including CMDB, ITOM, ITSM, REST APIs and IntegrationHub.

• Experience working with CI matching, service mapping, Incident Management and Change Management.

• Proven ability to integrate vulnerability scanning platforms and patch deployment or orchestration tools with ServiceNow.

• Solid knowledge of vulnerability management principles, including known exploited vulnerabilities (KEVs), CVSS/VPR scoring, exploitability, blast radius and remediation governed by SLAs and OLAs.

• Experience managing the technical and operational challenges of urgent patch deployment at scale within complex enterprise environments.

• A consultative mindset, with the ability to evaluate options, communicate trade-offs and establish trust with client stakeholders.

• A track record of delivering pilots, MVPs or phased implementations.

• Clear written and verbal communication skills, with the ability to explain technical information to both technical and non-technical audiences.

Our client, a leading consulting firm, are hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. The successful candidate will support the design, implementation and adoption of ServiceNow solutions across government and commercial environments, translating risk, security and vulnerability management requirements into effective, scalable solutions.


Responsibilities

• Lead requirements-gathering workshops, stakeholder interviews and process-mapping sessions for ServiceNow IRM and Vulnerability Response implementations.

• Assess current business processes and define future-state workflows aligned with ServiceNow capabilities and best practices.

• Translate business and technical requirements into clear user stories, acceptance criteria, functional specifications and process documentation.

• Collaborate with ServiceNow developers, architects, platform owners and business stakeholders throughout the full implementation lifecycle.

• Contribute to the design of ServiceNow workflows, automation, data models, integrations and user experiences.

• Support Agile delivery activities, including sprint planning, backlog refinement, testing and release preparation.

• Coordinate User Acceptance Testing (UAT), validating solutions against agreed business requirements and addressing issues through to resolution.

• Support integrations between ServiceNow and enterprise security platforms.

• Serve as a key link between business, security, IT and ServiceNow delivery teams, ensuring effective communication and alignment.

• Produce process documentation, provide project updates, deliver knowledge transfer and support end-user training as required.

Skillset

• At least 3 years of experience in business analysis, business process consulting, ServiceNow consulting or a related role.

• Minimum of 2 years of hands-on experience delivering or supporting ServiceNow implementations.

• Certified Implementation Specialist - Integrated Risk Management (CIS-IRM, Certified Implementation Specialist - Vulnerability Response (CIS-VR) and Certified System Administrator (CSA) is required.

• Strong practical experience with ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR).

• Proven experience gathering requirements, leading stakeholder workshops, mapping business processes, and developing clear user stories and acceptance criteria.

• Strong understanding of ServiceNow data structures, tables, workflows and core platform capabilities.

• Experience delivering projects within Agile or hybrid development environments.

• Experience with ServiceNow integrations involving enterprise security and vulnerability management platforms, ideally Tenable or CrowdStrike.

• Bachelor's degree in Information Systems, Business Administration, Computer Science or a related field.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.

Our client, a global IT company, are hiring  an experienced ServiceNow PSDS Business Process Consultant to join their team on a 12-month contract in Washington D.C. The successful candidate will help shape and deliver user-centric digital services aligned with Public Sector Digital Services (PSDS) objectives, while analyzing existing processes, designing future-state solutions, and maximizing ServiceNow's out-of-the-box capabilities.


Responsibilities

• Lead business process discovery and design workshops with stakeholders across multiple business functions.

• Analyze As-Is processes and design optimized To-Be processes aligned with ServiceNow best practices.

• Translate business requirements into functional requirements, user stories, and clear acceptance criteria.

• Facilitate process mapping using BPMN, Lean, Value Stream Mapping or equivalent methodologies.

• Support ServiceNow implementations across modules including ITSM, CSM, HRSD, IRM and SPM.

• Drive process standardization, automation and continuous improvement initiatives.

• Support Agile ceremonies, including backlog refinement, sprint planning and User Acceptance Testing (UAT).

• Develop high-quality documentation, including BRDs, functional specifications, process maps, user stories and SOPs.

• Engage with operational teams, senior stakeholders and program leadership to drive alignment and informed decision-making.

• Identify process risks, dependencies and opportunities for optimization.

Skillset

• Proven experience as a Business Process Consultant or Senior Business Analyst supporting ServiceNow implementations and digital transformation programs.

• Strong knowledge of ServiceNow platform capabilities, best practices, and implementation methodologies.

• Experience delivering complex digital transformation initiatives within public sector or regulated environments.

• Strong expertise in business process modeling, analysis and continuous improvement.

• Proven ability to gather, document, analyze and validate complex business requirements.

• Experience working in Agile delivery environments, including Scrum, Kanban, or SAFe.

• Excellent communication skills with ability to effectively bridge the gap between business stakeholders and technical delivery teams.

• Working knowledge of ITIL 4 and service management best practices.

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.

• Ability to obtain or hold relevant government security clearance may be required.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.