ServiceNow Implementation Solution Specialist Jobs

Our client, a leading US Entertainment company, is hiring an experienced ServiceNow Developer to join their team in New York City on a contract-to-hire basis. The successful candidate will be responsible for maintaining, enhancing and evolving the ServiceNow platform across multiple business units, ensuring it continues to meet business needs through scalable and effective solutions.


Responsibilities

• Administer and support four ServiceNow instances across ITSM, ITOM, SPM, SPO and Workflow Data modules.

• Maintain, optimize and enhance the ServiceNow platform in line with best practices and business requirements.

• Design, develop and implement scalable ServiceNow applications, workflows and platform enhancements.

• Partner with business stakeholders to gather requirements and translate them into effective technical solutions.

• Develop and maintain ServiceNow components including Business Rules, Script Includes, Client Scripts, UI Actions and Scheduled Jobs.

• Build and extend platform capabilities using Discovery, IntegrationHub and other ServiceNow technologies.

• Customise the ServiceNow user experience through UI Pages, UI Macros, HTML, CSS, and AngularJS.

• Develop and maintain integrations with third-party systems using REST, SOAP, AJAX, SSO/SAML, and Scripted Web Services.

• Troubleshoot platform issues, resolve defects and drive continuous improvements to performance and functionality.

• Collaborate with cross-functional teams to deliver high-quality ServiceNow solutions that support business objectives.

Skillset

• Bachelor's degree with at least 5 years' experience developing and administering the ServiceNow platform.

• Proven experience delivering enterprise-scale ServiceNow ITSM implementations.

• Strong expertise across ServiceNow modules including ITSM, ITOM, SPM and SPO.

• Hands-on experience developing with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ServiceNow APIs and client/server-side JavaScript.

• Experience integrating ServiceNow with third-party systems using REST, SOAP, AJAX, Scripted Web Services and SSO/SAML.

• Proficiency in scripting languages such as JavaScript, Python, Perl, Unix Shell or Windows Shell.

• ITIL Certification and ServiceNow Certified Implementation Specialist (CIS) is a plus.

• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent communication skills with the ability to engage effectively with both technical and business stakeholders.

• Experience gathering business requirements and translating them into scalable ServiceNow solutions.

• Lead the architecture and overall solution design for the ServiceNow Security Incident Response (SIR) implementation.
• Engage with security, infrastructure and business stakeholders to gather and validate requirements.
• Design scalable, secure and maintainable ServiceNow solutions aligned with platform best practices.
• Provide technical leadership and architectural guidance throughout the project lifecycle.
• Define integration strategies with security tools such as SIEM, vulnerability management and threat intelligence platforms.
• Review and oversee solution configuration and development to ensure architectural standards are maintained.
• Support workshops, solution documentation and technical design sessions.
• Identify risks, dependencies and opportunities for process improvement.
• Collaborate with project managers, developers and customer teams to ensure successful delivery.

• Extensive experience as a ServiceNow Architect delivering enterprise-scale implementations.
• Proven expertise implementing Security Incident Response (SIR) within the ServiceNow platform.
• Strong understanding of the ServiceNow Security Operations (SecOps) suite.
• Experience designing complex integrations with third-party security technologies.
• Excellent knowledge of ServiceNow architecture, data model, CMDB, workflows, Flow Designer, IntegrationHub and platform best practices.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Technical Architect (CTA) and/or ServiceNow Certified Implementation Specialist - Security Incident Response or Security Operations is a plus.
• Strong stakeholder management and communication skills.
• Experience working in enterprise or telecommunications environments is highly desirable.
• Ability to work independently in a remote delivery team.

Our client, a growing ServiceNow services organization, is hiring a Director of Business Processes to join their New York team on a contract basis. The successful candidate will be responsible for overseeing and enhancing the Business Process Consulting function, driving consulting excellence, developing and mentoring high-performing teams, establishing best practices, and acting as a strategic advisor to senior client stakeholders and executives.


Responsibilities

• Lead, mentor and develop a high-performing team of Business Process Consultants, nurturing a culture of collaboration, accountability and continuous improvement.

• Define, implement and evolve consulting methodologies, standards, frameworks and best practices across the Business Process Consulting function.

• Act as a trusted advisor to senior client stakeholders, providing strategic guidance on business transformation and ServiceNow adoption.

• Provide leadership and governance across client engagements, ensuring successful delivery, value realization and high levels of customer satisfaction.

• Facilitate executive workshops, discovery sessions, roadmap planning activities and strategic stakeholder engagements.

• Ensure business requirements are effectively captured, prioritized and translated into scalable ServiceNow solutions that align with organizational objectives.

• Partner with Sales and Solution Consulting teams to support pre-sales activities, including solution shaping, proposals, customer presentations and opportunity development.

• Drive capability development, workforce planning, recruitment and career progression initiatives to support the growth of the consulting practice.

• Champion Agile delivery principles, ServiceNow best practices and organizational change management strategies across all engagements.

• Monitor delivery performance, customer feedback and operational metrics to drive continuous improvement and consulting excellence.

Skillset

• Bachelor's degree with a minimum of 8 years' experience delivering ServiceNow consulting engagements.

• Strong background in business process analysis, design and transformation.

• Previous experience leading, mentoring and managing Business Process Consultants or comparable consulting teams.

• ServiceNow Certified Implementation Specialist (CIS) certification(s) required.

• ITIL Foundation certification would be an advantage.  

• Agile certifications, such as SAFe or equivalent methodologies, are highly desirable.

• Extensive knowledge of ServiceNow ITSM, complemented by experience in one or more additional areas such as SPM, ITOM, SAM/HAM, HRSD, CSM or related platform capabilities.

• Proven ability to facilitate complex client workshops and engage effectively with senior stakeholders and executive leadership teams.

• Background working within a consultancy, professional services environment or ServiceNow partner ecosystem.

Senior HRSD Business Process Consultant
Location: Remote in United States (U.S. Citizens Only)
Employment Type: Contract 


Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms. 


Responsibilities

• Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.

• Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.

• Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.

• Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.

• Partner with technical teams to ensure successful implementation and integration of HRSD solutions.

• Develop and maintain process documentation, SOPs and training materials.

• Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.

• Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.

• Provide mentorship and guidance to junior consultants and project team members.

Skillset

• U.S. Citizenship required.

• Bachelor's or Master's degree in Human Resources, Business Administration, Information Systems or related field.

• 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.

• At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.

• Proven expertise in HR process design, optimization and transformation.

• Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.

• Excellent communication, facilitation and stakeholder management skills.

• Demonstrated ability to work independently in a remote, distributed environment.

• ServiceNow Certified Implementation Specialist - HRSD, CSA certification is a plus.

Benefits

• 100% Remote Work (U.S. only)

• Competitive compensation 

This position is open to U.S. citizens only due to contractual requirements. Candidates must reside and work within the United States.

ServiceNow HRSD Developer
Location: Remote (Canada)
Employment Type: Long Term Contract 


Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


Responsibilities

• Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

• Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

• Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

• Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

• Ensure adherence to ServiceNow development standards, security policies and governance processes.

• Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

• Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

• Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.

Skillset

• At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

• Strong knowledge of ServiceNow platform architecture, scripting and configuration.

• Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

• Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

• Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

• Solid understanding of HR processes and data structures.

• Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

• Excellent communication and collaboration skills with a remote, distributed team.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

ServiceNow Technical Consultant - HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.