ServiceNow Lead Developer Jobs

Our client, a leading telecommunications company, is hiring a ServiceNow TSM Developer to join the team remotely on a 12-month contract. The successful candidate will play a key part in enhancing and expanding their ServiceNow Telecommunications Service Management (TSM) capabilities by helping to drive greater service delivery efficiency, automation and overall operational performance.


Responsibilities

• Design, develop and configure ServiceNow TSM modules and workflows in alignment with telecommunications industry standards.

• Partner with architects, process owners and business stakeholders to deliver scalable, high-performing solutions that support telecom service operations.

• Integrate ServiceNow with other telecommunications systems and tools to enable seamless data exchange and comprehensive service visibility.

• Customise user interfaces, business rules, scripts and data policies to align with specific project needs.

• Participate in testing, deployment and post-implementation support to ensure successful delivery of new TSM features and enhancements.

• Provide technical expertise and best practice recommendations to support continuous improvement and optimization of the ServiceNow platform.

Skillset

• At least 5 years of practical experience in ServiceNow development, with proven expertise in Telecommunications Service Management (TSM) modules.

• In-depth knowledge of telecom service management processes, including order management, service inventory and fulfilment.

• Demonstrated proficiency in ServiceNow configuration, scripting (JavaScript, Glide) and system integrations using REST/SOAP APIs.

• Working knowledge of ServiceNow CMDB, CSM and ITSM functionalities.

• Strong communication and teamwork skills, with experience collaborating in cross-functional project environments.

• ServiceNow Certified Application Developer (CAD) or TSM certification is a bonus.

• US Citizenship is required.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP


Our client, a leading Banking organization, are hiring an experienced ServiceNow ITOM Technical Consultant to join their team on a 3-month remote contract. The successful  candidate will be responsible for working closely with technical teams, stakeholders and ServiceNow platform owners to design, configure and implement ITOM capabilities, ensuring alignment with best practices and business goals.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.
• Integrate ITOM with other ServiceNow modules such as ITSM, ITAM and CMDB.
• Develop and maintain Discovery patterns, probes and sensors.
• Ensure CMDB data integrity and normalization.
• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.
• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.
• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3 years of hands-on ServiceNow ITOM implementation experience.
• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.
• ServiceNow certifications such as Certified Implementation Specialist – ITOM and/or ServiceNow System Administrator are a bonus.
• Proven experience with CMDB data modeling, reconciliation and maintenance.
• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware).
• Scripting experience using JavaScript, PowerShell or Python.
• Excellent troubleshooting, communication and stakeholder management skills.

ServiceNow ITOM Technical Consultant
Location: Remote (CET + 2 time zone)
Contract Duration: 3 Months (with potential extension)
Start Date: ASAP



Our client, a leading banking organisation, is hiring an ITOM Technical Consultant to join their team on a 3-month remote contract. The successful candidate will play a hands-on role in delivering high-quality IT Operations Management (ITOM) solutions across the full suite of ServiceNow modules. This role involves close collaboration with technical teams, stakeholders, and ServiceNow platform owners to design, configure and implement robust ITOM capabilities.


Responsibilities

• Implement, configure and customize the ServiceNow ITOM suite, including Discovery and Service Mapping, Event Management, Cloud Management / Orchestration and Operational Intelligence.

• Integrate ITOM with other ServiceNow modules (e.g. ITSM, ITAM, CMDB).

• Develop and maintain Discovery patterns, probes and sensors.

• Ensure CMDB data integrity and normalization.

• Troubleshoot technical issues and provide subject matter expertise on ITOM capabilities.

• Collaborate with ServiceNow architects, developers and client stakeholders to translate business needs into technical solutions.

• Deliver documentation, configuration guides and operational handover materials.

Skillset

• At least 3  years of hands-on ServiceNow ITOM implementation experience.

• Strong technical background in ServiceNow Discovery, Service Mapping and Event Management.

• ServiceNow certifications such as Certified Implementation Specialist – ITOM, ServiceNow System Administrator are a big plus.

• Proven experience with CMDB data modeling, reconciliation and maintenance.

• Familiarity with cloud and infrastructure environments (AWS, Azure, VMware, etc.)

• Scripting experience using JavaScript, PowerShell or Python.

• Excellent troubleshooting, communication and stakeholder management skills.

CSM ServiceNow Technical Architect – Retail
Location: Germany (Remote)
Contract: 3-Month Rolling Contract
Start Date: ASAP


Our client, a leading retail organization, hiring a ServiceNow Technical Architect with strong Customer Service Management (CSM) and retail industry experience to join their team. The successful candidate will lead the technical delivery of ServiceNow CSM solutions, driving improved customer engagement and optimized service operations across all retail channels.


Responsibilities

• Drive end-to-end delivery of ServiceNow CSM implementations, from initial design through to successful deployment.

• Translate complex business requirements into scalable, customer-centric technical solutions.

• Design and implement integrations between ServiceNow and key retail systems including POS, CRM, ERP and eCommerce platforms.

• Provide technical direction and governance, ensuring adherence to platform standards and best practices.

• Manage code reviews, release processes and technical documentation to maintain quality and consistency.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer.

• Hands-on expertise with Customer Service Management (CSM) modules.

• Proven background in the retail sector is essential.

• Hands-on experience with the Retail Service Management (RSM) module is a strong advantage.

• Strong technical proficiency in JavaScript, Glide, REST/SOAP APIs and IntegrationHub.

• ServiceNow CSA certification required; CSM certification is highly desirable.

• Excellent communication skills with the ability to engage and manage stakeholders effectively.

• Proficiency with the German language is a plus.

ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract


Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.


Responsibilities

• Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
• Provide technical leadership and best practice guidance to developers and platform administrators.
• Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
• Ensure alignment with ITIL and enterprise architecture standards.
• Conduct code reviews, performance tuning, and quality assurance checks.
• Support production deployments and post-implementation improvements.
• Produce and maintain technical documentation.

Skillset

• Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
• Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
• Experience with automotive industry clients or large enterprise environments preferred.
• ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
• Excellent communication and stakeholder management skills.
• Fluent in English; German language skills are an advantage.

Apply Now in the link below or reach out to ailsa@alldus.com for more details.

ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
 

Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.

 

Responsibilities

• Lead architectural design and delivery of ServiceNow solutions across multiple modules.
• Translate business requirements into technical designs and provide best practice guidance.
• Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
• Oversee integration of ServiceNow with other enterprise systems.
• Provide mentorship to technical teams and support client workshops.
• Ensure adherence to ServiceNow platform governance and standards.

Skillset

• Proven experience as a ServiceNow Architect with multiple successful implementations.
• Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
• Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
• Bilingual (English/French) – professional working proficiency in both languages.
• Excellent communication and stakeholder management skills.
• Must be a Canadian citizen or permanent resident.

Our client, a global tech organization, are hiring a ServiceNow Integrations Architect to join the team on a contract basis in Santa Clara, CA. Bringing deep expertise in integrations and custom application development, the successful candidate will lead the strategy, technical design and governance of the company’s ServiceNow platform, delivering scalable, secure and user-friendly applications.


Responsibilities

• Serve as the lead architect for ServiceNow integrations and custom applications.

• Establish and uphold architectural standards, patterns and best practices.

• Convert business requirements into scalable, high-quality technical solutions.

• Manage platform governance, optimize performance and ensure security compliance.

• Design and implement complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, ITSM etc.) using REST, SOAP, JDBC, MID Server and other methods.

• Leverage IntegrationHub, Flow Designer and third-party tools to automate workflows and synchronize data.

• Deliver integration solutions that are robust, well-documented and easy to maintain.

• Lead the design and development of custom applications with App Engine Studio, ServiceNow Studio and related tools.

• Create reusable frameworks and patterns to accelerate application delivery.

• Ensure applications meet UI/UX best practices, are mobile-optimized and comply with accessibility standards.

Skillset

• At least 7 years’ ServiceNow experience with a minimum of 3 years in an architect-level position.

• ServiceNow Certified System Administrator (CSA) plus one of Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

• ServiceNow Certified Technical Architect (CTA) or Master Architect is a plus.

• Demonstrated success delivering integrations with enterprise-grade systems.

• Deep expertise in ServiceNow App Engine and custom application development.

• Proficient in JavaScript, Glide API, and both server- and client-side scripting.

• Skilled in REST/SOAP APIs, JSON, XML, OAuth 2.0 and related authentication protocols.

• Experienced in Agile delivery methods and CI/CD pipelines within ServiceNow.

• Knowledge of Event Management, Performance Analytics or Virtual Agent integrations.

• Excellent communication skills with proven stakeholder engagement ability.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

• Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
• Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
• Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
• Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
• Lead technical workshops and solution architecture sessions with stakeholders.
• Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
• Ensure platform performance, security and compliance with enterprise standards.
• Proactively identify technical risks and develop mitigation strategies.
• Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.

Skillset

• Fluent in German (C1+) and English.
• 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
• Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
• Deep understanding of the ServiceNow platform architecture, capabilities and data model.
• Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
• Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
• Experience working with large-scale retail customers or B2C service environments is a bonus.
• Exposure to Agile/Scrum project methodologies.
• Previous experience leading offshore/nearshore development teams.

Contact ailsa@alldus.com for more details. 

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required

 

Our client, an IT Services organization, are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client. The successful candidate will engage with stakeholders, gather complex requirements and translate them into clear, detailed User Stories in English for developers.


Responsibilities

• Lead the architecture and design of ServiceNow CSM solutions aligned with business goals.
• Engage with German-speaking stakeholders to gather and analyse complex business requirements.
• Translate requirements into detailed, developer-ready user stories in English.
• Oversee the configuration and implementation of CSM modules, including Playbooks and Advanced Work Assignment.
• Collaborate with developers and testers to ensure high-quality delivery.
• Provide expert guidance on best practices, performance optimisation and solution scalability.

Skillset

• Proven experience with ServiceNow CSM at architect or senior consultant level.
• Strong communication and documentation skills.
• Fluent in German and English.
• Available for ~20 hours/week over 3 months.

ServiceNow IRM Solution Architect
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP


Our client, an Elite ServiceNow Partner, are hiring a Senior ServiceNow IRM Solution Architect to join the team remotely on a long-term contract. The successful candidate will play a key role in delivering a high-impact Operational Risk Management (ORM) program for a leading Swiss bank, supporting the implementation and optimization of ServiceNow’s Integrated Risk Management (IRM) module.


Responsibilities

• Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB) solutions.

• Recommend optimal, scalable solutions aligned with platform and industry best practices.

• Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.

• Collaborate closely with product owners and stakeholders to shape and manage the product backlog.

• Define and estimate user stories, as well as support sprint planning and defect resolution

• Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.

• Act as a trusted advisor to business and IT to drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance

• Support internal delivery teams, mentoring junior consultants and developers where needed.

Skillset

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management.

• ServiceNow Risk Certifications are essential.

• Proven experience in Solution Architecture and Agile delivery.

• Strong client-facing communication and stakeholder engagement skills.

• Comfortable advising and working at senior levels within financial institutions.

• Ability to work independently and lead both client interactions and delivery direction.

• Based in Germany, with ability to travel to Zurich once per month (fully expensed).

ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP


Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.


Responsibilities

• Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.

• Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.

• Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.

• Assist with configuration, customisation and administration of the ServiceNow environment.

• Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.

• Proactively suggest improvements to optimise platform performance and functionality.

Skillset

• Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.

• In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is a plus.

• Strong communication skills, with the ability to collaborate effectively across multiple teams.

• French language skills are a plus.

Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.



Responsibilities

• Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.

• Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.

• Utilise web components within UI Builder to develop responsive, reusable UI elements.

• Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.

• Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.

Skillset

• Active Secret clearance required; TS/SCI holders highly desirable.

• Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.

• Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.

• Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.

• Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.

• Take ownership and governance of the Incident Management process, ensuring it aligns with ITIL v4 standards and organisational objectives.
• Work closely with stakeholders, service desk personnel and platform developers to enhance the effectiveness of Agent Workspace and Digital Workspaces.
• Develop and deploy streamlined workflows, favouring configuration over custom coding.
• Provide guidance to developers and administrators on implementing low-code/no-code solutions.
• Keep process documentation, SLAs and KPIs up to date for effective incident management.
• Serve as a subject matter expert on ServiceNow best practices and user configuration.
• Collaborate with business and IT teams to deliver high-quality services and drive continuous improvements.
• Promote platform consistency and sustainable design by minimizing customizations unless necessary.

• Certified in ITIL v4 with comprehensive knowledge of ITSM best practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Demonstrated experience as a ServiceNow Process Owner, specializing in Incident Management.
• Practical experience working with Digital Workspace and Agent Workspace functionalities.
• Expertise in service desk operations and user provisioning within ServiceNow.
• Strong expertise in platform governance and preserving out-of-the-box capabilities.
• Exceptional skills in stakeholder management, communication and documentation.
• Proven ability to work effectively in agile or ITSM transformation environments.

Job Title: SAP HCM & Workday Integration Expert
Contract: 6 Months
Location: Remote
Start Date: ASAP


Our client, a growing ServiceNow partner, are hiring a SAP HCM Integration Expert to support a 6-month project focused on integrating SAP HCM (PY, PA, OM) with Workday. The successful candidate will be responsible for technical HR integration projects and the delivery of end-to-end solutions.


Responsibilities

• Lead the end-to-end integration between SAP HCM and Workday, ensuring robust and scalable architecture.

• Analyze business requirements and translate them into technical solutions.

• Manage and optimize data flow between systems using integration tools and middleware.

• Design and configure integration schemas, features, functions, and workflows in SAP HCM.

• Ensure compliance and integrity of HR data throughout the integration lifecycle.

• Troubleshoot and resolve integration issues across SAP HCM and Workday environments.

• Collaborate with stakeholders, developers, and project managers to deliver on project milestones.

Skillset

• Expert in SAP HCM (PY, PA, OM) implementations and processes.

• In-depth knowledge of schemas, tables, features, functions and SAP Time Management.

• Proven experience with Workday integrations and ensuring seamless data flow.

• Strong skills in integration tools (e.g. ShapeIn) and middleware solutions.

• Ability to lead conception and coordination of complex integration architecture.

Apply now with your latest CV and reach out to ailsa@alldus.com for more details.