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Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Engagement Manager to join their team in Virginia on a contract basis. The successful candidate will oversee end-to-end ServiceNow deployments, ensuring smooth execution, proactive risk management and consistently high customer satisfaction.
Responsibilities-
Oversee the full lifecycle of ServiceNow engagements, including strategy, design, training and implementation.
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Serve as the primary point of contact for clients, delivering regular updates, resolving issues and escalating when needed.
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Partner with Sales to develop and manage project change requests (PCRs) and Statements of Work (SOWs).
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Lead cross-functional teams, driving project success through proactive scope, risk and expectation management.
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Foster strong client relationships through consistent communication and transparent status reporting.
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Ensure adherence to defined roles, responsibilities and compliance standards across project teams.
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Manage and maintain deployment records in the ServiceNow Partner Portal.
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Capture and submit Customer Success Stories (CSS) based on post-deployment client feedback.
Skillset-
US Citizenship with ability obtain Public Trust or higher clearance.
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Master’s degree in Computer Science, Software Engineering or similar.
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Minimum of 5 years' experience in Engagement Management, preferably within a consulting environment.
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Proven track record in deploying SaaS and ITIL-based solutions.
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In-depth understanding of the ServiceNow platform and established project management practices.
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Familiarity with MSP frameworks and Domain Separation architecture.
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ITIL® v3 Certification is required. ServiceNow Administrator and Implementation Specialist certifications are a plus.
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Exceptional leadership, communication and presentation abilities
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Experience managing cross-functional and geographically distributed technical teams.
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Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.
Responsibilities-
Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.
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Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.
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Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.
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Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.
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Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.
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Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.
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Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.
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Create and present training materials and user guides to drive adoption and effective use of new systems or processes.
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Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.
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Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.
Skillset-
Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.
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Bachelor’s degree in Computer Science or a related field.
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Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.
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Solid understanding and practical experience with Agile methodologies.
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Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.
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PMP certification and ITIL v3 certification is a plus.
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Strong skills in facilitation, analysis and problem-solving.
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Excellent written and verbal communication skills.
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Job Title: ServiceNow Pre-Sales Architect – HRSD Module Specialist
Location: Remote
Our client, an elite ServiceNow partner, are hiring a ServiceNow Pre-Sales Architect specializing in the HRSD module to join their team in remotely on a contract role. The successful candidate will be responsible for providing pre-sales technical support and guidance to prospective clients, as well as enabling clients to optimize their HR service delivery processes using ServiceNow.
Responsibilities-
As the ServiceNow Pre-Sales Architect, you will work with sales teams to engage with prospective clients and understand their HR service delivery challenges.
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Define, design, and architect solutions that leverage the ServiceNow HRSD module to meet customer needs.
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Lead product demonstrations and technical presentations, highlighting the capabilities of the ServiceNow HRSD module.
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Collaborate with clients to gather, understand, and translate business requirements into functional and technical solutions, ensuring alignment with the HRSD module features and best practices.
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Serve as the subject matter expert (SME) for the ServiceNow HRSD module advisingclients on industry best practices, implementation strategies, and potential challenges within HR service delivery.
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Assist in the preparation of responses to RFPs, RFIs, and other sales documents, providing technical insight and solution recommendations tailored to HRSD requirements.
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Work closely with post-sales delivery teams to ensure seamless transitions from pre-sales to implementation, ensuring that designed solutions are feasible and practical for implementation.
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Build and maintain strong relationships with key stakeholders, including HR leaders, IT teams, and other senior decision-makers, to ensure that ServiceNow solutions meet their HR service delivery objectives.
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Stay up to date with the latest ServiceNow product offerings, particularly related to HRSD, and maintain a strong understanding of the HR technology landscape.
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Provide support and guidance to internal teams (e.g. sales, delivery and technical) to enable them to understand the ServiceNow HRSD module and its benefits.
Skillset-
Minimum of 5 years of experience with ServiceNow, with a strong focus on HRSD solutions.
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ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA). HRSD or related certifications preferred.
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Proven experience in a pre-sales or solution architecture role, with a strong background in solution design and customer-facing presentations.
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In-depth knowledge of the ServiceNow HRSD module, including HR Case Management, Knowledge Management, Employee Service Center and Virtual Agent.
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Familiarity with HR business processes, including onboarding, employee self-service, case management, and HR ticketing systems.
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Strong understanding of ITIL principles, IT service management, and how they relate to HR service delivery.
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Prior experience working in or with HR departments or HR software solutions.
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Experience in managing client relationships and driving sales cycles to close.
Interested? Apply Today! -
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Our client, a leading ServiceNow partner, are hiring a ServiceNow Sales Executive to join the team in Florida. The successful candidate will be responsible for driving the sales of professional services, including implementation projects, consulting and managed services for the organization.
Responsibilities-
As the Sales Executive, you will design and execute a comprehensive sales strategy to meet or surpass revenue goals.
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You will prospect and connect with potential clients within designated markets or industries.
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Collaborate with marketing, pre-sales and delivery teams to create customized proposals and solutions.
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Establish and foster strong relationships with key decision-makers, including executives at the C-suite level.
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Identify and capitalize on opportunities to upsell and cross-sell additional service offerings.
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Represent the organization at industry events, conferences and networking engagements.
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Oversee the entire sales process, from lead generation and qualification to contract negotiation and deal closure.
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Present compelling product demonstrations and deliver impactful presentations to prospective clients.
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Keep detailed and accurate sales forecasts, pipeline data and CRM documentation.
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Work in close partnership with delivery teams to ensure sales commitments align with project execution capabilities.
Skillset-
Bachelor’s degree in business, technology or similar.
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Minimum of 5 years of experience selling services such as implementation, consulting or managed services within the ServiceNow ecosystem or similar SaaS/IT environments.
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Demonstrated track record of meeting or exceeding multi-million-dollar sales targets.
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Comprehensive knowledge of ServiceNow modules, functionalities and professional service offerings.
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Familiarity with ITIL, ITSM, ITOM or ITBM frameworks is a bonus.
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Relevant certifications, such as ITIL or ServiceNow Sales/Pre-Sales certifications, are advantageous.
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Outstanding communication, negotiation and interpersonal abilities.
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Proven ability to clearly convey value propositions and ROI for service solutions.
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Confidence in engaging with both technical and business stakeholders.
Benefits-
Competitive base salary
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Uncapped commission structure.
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Comprehensive benefits package, including health insurance and retirement plans.
Interested? Apply Today! -
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Our client, a leading IT Services provider, are hiring a ServiceNow Platform Architect to join the team remotely. The successful candidate will contribute to advanced ServiceNow implementations, provide impactful consulting for top-tier organizations, play a central role in pre-sales and delivery strategies.
Responsibilities-
As the ServiceNow Platform Architect, you will support sales, pre-sales, and delivery by ensuring best practices.
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Align Statements of Work (SOWs) with expectations and delivery capabilities.
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Serve as a trusted advisor and escalation point within areas of expertise.
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Develop methodologies to enhance service offerings.
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Provide high-quality consulting services, including installation, configuration and integration of ServiceNow products.
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Lead demos, webinars, solutioning, scoping and sales discussions.
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Communicate technical, consulting, business and ROI value to clients.
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Design and develop tailored software solutions through scripting and development.
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Prepare necessary customer and internal documentation.
Skillset-
Minimum of five years of experience in IT software consulting, specializing in ServiceNow implementations.
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Deep expertise in pre-sales, scoping and consulting across various ServiceNow modules.
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Hands-on experience with CMDB and ITIL frameworks.
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Strong ability to lead client presentations and communicate business value and ROI effectively.
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Exceptional written, verbal and interpersonal communication skills.
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Proven success in managing multiple ServiceNow implementations.
Interested? Apply Today! -
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Our client, a trusted ServiceNow Partner, are hiring an Account Executive to join the team in Texas. The successful candidate will drive the identification and closure of new opportunities, build long-term client relationships and position their innovative ServiceNow solutions as the number one choice for customers.
Responsibilities-
As the Account Executive, you will be responsible to identify and engage potential clients to create new business opportunities.
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Utilize your network to develop new relationships and expand the customer base.
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Build and maintain strong connections with key decision-makers.
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Act as a trusted advisor, aligning ServiceNow solutions with clients' business objectives.
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Collaborate with delivery teams to ensure seamless implementation and ensure client satisfaction.
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Demonstrate the value of ServiceNow’s platform through customized presentations, demos, and proposals.
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Work closely with marketing and leadership to define and execute go-to-market strategies.
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Represent the company at industry events, trade shows and networking functions.
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Stay informed on market trends, industry demands and competitive developments to uncover new opportunities.
Skillset-
Bachelor’s degree in Business, Marketing or similar.
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Minimum of 3 years of proven sales experience in IT services, SaaS, or cloud solutions.
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Demonstrated success in consistently meeting or surpassing sales targets.
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In-depth understanding of IT service management, IT operations or digital transformation.
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Outstanding skills in communication, negotiation and delivering compelling presentations.
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Proven ability to build strong relationships and influence stakeholders across various organizational levels.
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Knowledge of ServiceNow’s ecosystem and capabilities is a plus.
Interested? Apply Today!! -
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Our client, a global IT Solutions provider, are hiring a ServiceNow Sales Executive to join the team in Houston, Texas. The successful candidate will be responsible for identifying new business opportunities, building strong client relationships and positioning the company’s ServiceNow solutions as the preferred choice for customers.
Responsibilities-
As the ServiceNow Sales Executive, you will proactively identify, target and connect with prospective clients to uncover new business opportunities.
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Consistently achieve or exceed assigned sales targets and revenue objectives.
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Leverage your professional network to grow and diversify the customer base.
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Establish and nurture relationships with key decision-makers within client organizations.
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Serve as a strategic advisor, matching ServiceNow solutions to client-specific challenges and goals.
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Partner with delivery teams to ensure seamless implementation and exceptional customer satisfaction.
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Create and deliver customized presentations, product demonstrations and proposals that highlight the unique value of ServiceNow solutions.
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Address client concerns and obstacles with compelling, data-supported insights and recommendations.
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Analyze industry trends and competitive dynamics to identify and capitalize on new growth opportunities.
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Represent the company at industry events, trade shows and networking functions to enhance visibility and generate leads.
Skillset-
Bachelor’s degree in Business, Marketing or related field.
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At least 3 years’ sales experience in IT services, SaaS or cloud-based solutions.
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Demonstrated success in consistently surpassing sales targets.
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Strong knowledge of enterprise IT service management, IT operations or digital transformation.
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Outstanding skills in communication, negotiation and delivering compelling presentations.
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Proven ability to cultivate relationships and influence decision-makers across all organizational levels.
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Familiarity with the ServiceNow platform is highly desirable.
Salary: $120k - $200k DOE
Interested? Apply Today! -
