ServiceNow Senior Developer Jobs

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract


Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.


Responsibilities

• Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.

• Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.

• Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.

• Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.

• Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.

• Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.

• Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.

• Collaborate with IT operations and process owners to gather, validate and prioritize user stories.

• Create and maintain thorough documentation for configurations, customizations and system integrations.

• Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.

Skillset

• Bachelor’s degree in Computer Science, IT or similar.

• Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.

• Proven track record delivering complex ServiceNow implementations and integrations.

• ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.

• ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.

• Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Hands-on expertise with ServiceNow CSM and/or FSM modules.

• Experience integrating ServiceNow with external systems using REST, SOAP and APIs.

• Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.

• Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.

Senior ServiceNow Developer (CIS - HAM & CIS - SAM Required)
Location: Remote in the United States
Job Type: Contract


Our client, a leading Consultancy and ServiceNow Partner, are hiring a highly skilled ServiceNow Developer to join the team remotely, The successful candidate will be responsible to lead the design, development and implementation of cutting-edge solutions on the ServiceNow platform.



Responsibilities

• Lead the development and configuration of ServiceNow applications with a focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Design and implement custom applications and integrations within the ServiceNow platform.

• Translate business requirements into technical solutions aligned with platform best practices.

• Collaborate with stakeholders, product owners and IT teams to deliver high-quality solutions.

• Optimize and maintain existing HAM/SAM modules, ensuring compliance and performance.

• Guide and mentor junior developers and contribute to the overall architecture strategy.

Skillset

• Certified Implementation Specialist – HAM (CIS-HAM).

• Certified Implementation Specialist – SAM (CIS-SAM).

• At least 5 years of experience as a ServiceNow Developer, with strong expertise in ITAM, ITSM and platform architecture.

• Deep understanding of ServiceNow best practices, scripting (JavaScript, Glide) and integrations (REST/SOAP APIs).

• Demonstrated experience implementing and maintaining HAM and SAM modules in enterprise environments.

• Strong problem-solving skills and ability to lead complex technical projects.

• Additional ServiceNow certifications (e.g.  CSA, CAD, ITSM) is a bonus.

• Experience with CMDB, Discovery, and integrations with external asset systems.

• Familiarity with Agile/Scrum methodologies.

Senior ServiceNow Developer (CIS - CSM Required)
Location: New York/Remote
Job Type: Contract


Our client, a global consultancy and ServiceNow implementation partner, are hiring a Senior ServiceNow Developer to join the team remotely. The successful candidate will lead the design and delivery of Customer Service Management (CSM) solutions that drive real business impact.


Responsibilities

• Lead the development, customization and configuration of the ServiceNow CSM module to support complex business needs.

• Collaborate with business analysts and stakeholders to translate customer service requirements into scalable ServiceNow solutions.

• Build and optimize customer portals, case management workflows and knowledge management features.

• Develop and maintain integrations between ServiceNow and external systems (CRM, ERP etc.).

• Ensure the platform is aligned with ServiceNow best practices, including governance, security and performance.

• Mentor junior developers and contribute to platform strategy and design discussions.

 

Skillset

• Certified Implementation Specialist – CSM (CIS-CSM) is required.

• Minimum of five years of experience as a ServiceNow Developer with significant hands-on experience in CSM implementations.

• Strong understanding of CSM data models, workflows, and portal configuration.

• Proficiency in JavaScript, Flow Designer, Business Rules, and ServiceNow APIs (REST/SOAP).

• Proven track record of delivering robust customer service solutions in enterprise environments.

• Additional ServiceNow certifications (e.g. CSA, CAD, ITSM) is a plus.

• Experience with Virtual Agent, Performance Analytics, or ServiceNow Customer Portal customization is a bonus.

• Knowledge of Agile/Scrum methodologies and DevOps tooling.

Freelance ServiceNow Architect – CSM Expert (German Speaking)
Remote | 20 hrs/week | 3 months | Fluent German required
 

We are urgently seeking a hands-on ServiceNow Architect with strong expertise in Customer Service Management (CSM) to support a high-priority client.
 

You must be confident engaging with stakeholders, gathering complex requirements, and translating them into clear, detailed User Stories in English for developers. The client environment includes Advanced Work Assignment, Performance Analytics, Guided Decisions, Playbooks, and Workforce Optimization, so deep knowledge of these modules is essential.
 

Requirements:

• Proven experience with ServiceNow CSM at architect or senior consultant level

• Strong communication and documentation skills

• Fluent in German and English

• Available for ~20 hours/week over 3 months

Start date: ASAP
Send profiles immediately – fast turnaround.

Our client, a global tech company, are hiring a ServiceNow TPSM Technical Consultant to join the team remotely within the United States. With deep expertise in ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge capabilities, the successful candidate will focus on designing and delivering innovative Agentic AI solutions.


Responsibilities

• Establish and uphold development best practices for the team.

• Mentor and provide advanced technical guidance to Senior Technical Consultants.

• Deliver consultative support and expertise during workshops and discovery phases.

• Collaborate on the creation and enhancement of user stories.

• Execute configurations and implementations aligned with story specifications.

• Engage actively in Scrum ceremonies and support agile workflows as required.

Skillset

• Must be a U.S. citizen currently residing in the United States.

• Demonstrated experience serving as a Principal Technical Consultant within ServiceNow platforms.

• Deep expertise and practical experience with ServiceNow AI, TPSM (Technology Provider Service Management) and Service Bridge modules.

• Required certifications include CAD (Certified Application Developer), CSA (Certified System Administrator) and a minimum of two CIS (Certified Implementation Specialist) credentials.

Our client, a leading Digital Transformation Consulting company, are hiring a Senior ServiceNow Developer to join the team remotely on a contract basis. The successful candidate will play a key role throughout the entire software development lifecycle, including estimation, technical design, implementation, deployment and ongoing support.


Responsibilities

• Oversee technical planning activities and facilitate requirements gathering sessions.

• Architect, develop, test and implement tailored ServiceNow solutions.

• Provide technical leadership and mentorship to development team members.

• Foster collaborative relationships with cross-functional teams and client stakeholders.

• Drive continuous improvement and optimization of the ServiceNow platform.

• Convert wireframes and conceptual designs into scalable, effective technical solutions.

Skillset

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering or similar.

• Minimum of 7 years of hands-on experience in ServiceNow development.

• Demonstrated success implementing solutions across ITSM, ITOM and ITAM.

• Deep understanding of ITIL practices, CMDB architecture and the Common Service Data Model (CSDM).

• Extensive experience with ITOM Discovery (both on-premises and cloud), Service Mapping, Event Management, and IT Asset Management using SAM Pro and HAM Pro.

• Proficient in scripting and integrations using Glide API, JavaScript, REST and SOAP.

• Skilled in developing dashboards and reports, with a focus on Performance Analytics.

• Solid grasp of networking principles and cloud computing technologies.

• Exceptional communication skills and a strong ability to produce clear technical documentation.

• Strong client engagement and consulting experience, with a proven ability to deliver in customer-facing roles.

ServiceNow Dev / Systems Engineer
On Site in Fort Meade, MD - Secret Clearance Required


Our Federal client is hiring multiple ServiceNow Developers / Systems Engineers to be based on-site in Maryland with one of their major clients. These positions will be long-term contract roles running for 3-5 years. This contract includes the Operations, Sustainment, Maintenance and Repair within the DOD Information Network. For this position, candidates must be US citizens with DoD Secret Clearance.


Responsibilities

• Collaborate with colleagues to monitor and report technical variances; facilitate the resolution of technical issues that adversely impact successful product delivery.

• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas.

• Author and execute User Acceptance strategies, plans, and scripts for the innovation’s deployment.

• Adopt new ways of working, socializing, and collaborating with stakeholders and understanding their business goals.

• Support the design and implementation of test cases and testing framework for the instantiation of infrastructure as code in an environment to verify the quality of deployed code.

Skillset

• Requires a US Citizenship.

• Must hold an active DoD Secret clearance.

• Hold an active security certification that meets DOD 8570 IAT level II or higher, such as Security+, within 14 days of hire.

• Bachelor’s Degree with 3+ years of relevant experience. Additional years of work experience in lieu of a degree is acceptable.

If you meet the above requirements & are in the market looking for a new position, please apply below with your resume & we can set up a time to discuss the role in more detail.

Position: Sr. ServiceNow Developer - Secret Clearance
Employment Type: 3-year contract
Location: Maryland (hybrid)

Our client, a prominent player in the Federal space, are hiring a ServiceNow Developer to join the team on a long-term contract basis. You will play a key role in designing, implementing and optimizing ServiceNow solutions to meet business objectives.

Responsibilities

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Integrate third-party systems using REST and SOAP APIs
• Troubleshoot technical issues and resolve complex IT problems

Skillset

• Minimum of 3 years of hands-on development experience on the ServiceNow platform.
• Active Secret clearance or greater.

Interested in finding out more? Click Apply Now below.

100% Remote | 6-Month Contract-to-Hire
Top Secret Clearance Required


Our client, a leading innovator in the federal government industry, is hiring a ServiceNow Project Manager to join the team remotely. This is a 6-month contract-to-hire opportunity, offering a fully remote work environment.


Responsibilities

• As the ServiceNow Project Manager, you will oversee and drive ServiceNow implementation projects within the federal sector.

• Ensure successful project delivery, meeting scope, timeline and budget requirements.

• Partner with stakeholders, developers and technical teams to define objectives and deliverables.

• Build and maintain clear communication and collaboration across cross-functional teams.

• Track project progress and provide timely updates to senior leadership.

Skillset

• Active Top-Secret Clearance (mandatory).

• Extensive federal sector experience.

• ServiceNow certifications (CAS, CAD, CIS).

• Proven track record in ServiceNow project management.

• Strong leadership and communication skills.

Interested? Apply Now!

Position: Senior ServiceNow Architect (CSM)
Location: 100% Remote (Canada-based)
Contract Duration: 6-12 months


Our client, an IT Consulting firm focused in Digital Transformation, are hiring experienced Senior ServiceNow Architects with expertise in Customer Service Management (CSM) for a 6-12 month contract. You will collaborate with one of our top-tier clients to design, implement and optimize ServiceNow CSM solutions that align with their business needs. This role is 100% remote and ideal for Canadian-based professionals who excel in driving ServiceNow transformations and delivering scalable solutions.


Responsibilities

• Lead the architecture, design, and development of ServiceNow Customer Service Management (CSM) modules.

• Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.

• Provide technical leadership and guidance for ServiceNow implementation projects.

• Ensure solutions are scalable, aligned with best practices, and deliver measurable business outcomes.

• Conduct system reviews, troubleshoot issues, and optimize ServiceNow CSM workflows.

• Collaborate with cross-functional teams, including developers, project managers, and business analysts.
  
   

Skillset

• Proven experience as a Senior ServiceNow Architect with strong expertise in Customer Service Management (CSM).

• Deep understanding of ServiceNow architecture, configuration, and integrations.

• Ability to design scalable solutions and implement ServiceNow best practices.

• Strong communication and stakeholder management skills.

• Prior experience in delivering enterprise-level ServiceNow projects.

• ServiceNow certifications are a strong advantage (e.g., Certified Implementation Specialist - CSM).