ServiceNow Technical Architect (CSM) Jobs

Our client, a global IT consulting organization, are hiring a ServiceNow Architect - Employee Workflows to join the team in Berlin, Germany on a full-time or part-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.


Responsibilities

• Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.

• Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.

• Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.

• Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.

• Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.

• Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.

Skillset

• Professional fluency in German and English.

• Degree in Computer Science, Business Informatics or similar.

• Proven experience in ServiceNow architecture, consulting or technical leadership positions.

• Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.

• Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.

• Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.

• ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.

Benefits

• Flexible and hybrid working arrangements.

• Structured career development frameworks and leadership pathways.

• Access to extensive learning and certification resources.

• Comprehensive wellbeing and employee support programs.

• Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.

Contract steven@alldus.com or rhiannon@alldus.com for more details with your latest CV.