ServiceNow Technical Architect (CSM) Jobs

Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).


Responsibilities

• Develop, configure and customize solutions across ServiceNow CSM and FSO.

• Design and implement workflows, automations, enhancements and integrations.

• Translate business and technical requirements into scalable ServiceNow solutions.

• Perform hands-on development, configuration, testing and deployment.

• Troubleshoot platform issues and provide ongoing production and post-release support.

• Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

• Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

• Create and maintain technical documentation for solution designs, configurations and development changes.

Skillset

• Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

• Proven expertise working with ServiceNow Customer Service Management (CSM).

• Hands-on experience with ServiceNow Field Service Operations (FSO).

• Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

• Experience delivering end-to-end solutions across the software development lifecycle.

• Proficiency building workflows, automations, business rules and custom platform enhancements.

• Excellent communication skills with the ability to collaborate across technical and business teams.

• Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

• Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.

Our client, an innovative, fast-growing technology company, are hiring a ServiceNow Presales Architect to join the team remotely on an initial six-month contract. The successful candidate will lead technical discovery, design solution architectures, and drive successful customer engagements.


Responsibilities

• Lead customer discovery sessions and workshops to gather business requirements and define technical solution strategies.

• Design and present scalable ServiceNow solution architectures with a strong emphasis on Customer Service Management (CSM), CRM and CPQ.

• Create high-quality presales documentation, including solution designs, technical approaches, implementation roadmaps, project scoping, integration strategies, demo plans, and technical responses for RFPs, RFIs and proposals.

• Assess technical risks, dependencies, security requirements, integration considerations and scalability throughout the presales lifecycle.

• Collaborate closely with Sales, Delivery, Engineering and Product teams to ensure proposed solutions are practical, scalable and aligned with industry best practices.

• Deliver engaging customer presentations and lead technical discussions with both business and technical stakeholders, translating complex concepts into clear business value.

• Provide technical guidance throughout the sales process, helping shape winning solution strategies and customer outcomes.

• Keep current with the latest ServiceNow platform capabilities, product roadmap, and emerging features across CSM, CRM and CPQ.

Skillset

• At least 5 years of experience in ServiceNow presales, solution architecture or consulting roles.

• Deep expertise across ServiceNow Customer Service Management (CSM) and CRM solutions.

• Strong hands-on experience with ServiceNow CPQ (essential), including solution design and workflow architecture.

• ServiceNow certifications such as CSA, CAD or equivalent is a plus.

• Proven track record of leading customer workshops and converting complex business requirements into scalable technical solutions.

• Strong knowledge of the ServiceNow platform, including architecture, integrations, security, performance optimisation, and implementation best practices.

• Excellent presentation, communication and stakeholder management abilities.

• Comfortable operating in a fast-paced startup environment with a strong sense of ownership, accountability and adaptability.

• Ability to communicate complex technical concepts clearly to both technical teams and business stakeholders.

• Experience designing integrations across CRM, ERP, billing, and pricing platforms is highly desirable.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.