ServiceNow Developer ITOM Jobs

Our client, a leading telecommunications company, are hiring a ServiceNow Architect to join their team on a contract basis in Brussels, Belgium. The successful candidate will shape the architecture of an enterprise ServiceNow environment, own the platform roadmap and technical design, and work with business and technical stakeholders to deliver secure, scalable solutions.


Responsibilities

• Lead and mentor the local ServiceNow team, providing technical direction to developers, administrators, consultants and delivery partners.

• Define the platform architecture, roadmap, design standards and governance processes.

• Lead solution design from requirements workshops through implementation, testing, and release.

• Design ITSM workflows covering incidents, requests, problems, changes, knowledge, the service catalog and SLAs.

• Shape SAM and HAM solutions, including asset lifecycles, licensing, reconciliation and reporting.

• Lead ITOM design across Discovery, Service Mapping and Event Management.

• Govern the CMDB data model, ownership, reconciliation and data quality.

• Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.

• Define secure integrations with identity, monitoring, security, procurement and other enterprise systems.

• Maintain platform health through testing standards, release governance, upgrade planning and technical debt management.

Skillset

• Proven experience architecting enterprise ServiceNow implementations and leading a technical team.

• Strong knowledge of ITSM processes and ServiceNow workflow design.

• Experience with ITAM, including SAM and HAM and ITOM, including Discovery, Service Mapping and Event Management.

• Expertise in CMDB architecture, reconciliation and data governance.

• Experience designing SecOps and IRM/GRC solutions.

• Strong solution architecture skills, including data models, access controls, technical documentation and integration design.

• Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, roles and ACLs.

• Ability to guide teams on development standards, testing, deployments and upgrade-safe design.

• ServiceNow CTA, CMA, or relevant CIS certifications would be a strong advantage. CSA, CAD, ITIL, security, or risk certifications would also be welcomed.

• Strong stakeholder management skills across IT, Security, Operations, Risk and Compliance.

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.


Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.

• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.

• Configure and maintain the FSO data model, including customer, product and account-related business objects.

• Build and enhance automated workflows using Flow Designer and App Engine.

• Ensure solutions comply with regulatory, governance, audit and operational requirements.

• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.

• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.

• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.

• Hands-on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.

• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.

• Ability to translate business and regulatory requirements into effective ServiceNow solutions.

• Good understanding of governance, compliance and audit requirements within the financial services sector.

• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.