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ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract
Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.
Responsibilities- Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
- Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
- Provide technical leadership and best practice guidance to developers and platform administrators.
- Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
- Ensure alignment with ITIL and enterprise architecture standards.
- Conduct code reviews, performance tuning, and quality assurance checks.
- Support production deployments and post-implementation improvements.
- Produce and maintain technical documentation.
Skillset- Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
- Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
- Experience with automotive industry clients or large enterprise environments preferred.
- ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
- Excellent communication and stakeholder management skills.
- Fluent in English; German language skills are an advantage.
Apply Now in the link below or reach out to ailsa@alldus.com for more details. -
ServiceNow Architect (Bilingual – English/French)
Location: Remote (Canada only)
Employment Type: Contract-to-Hire
Our client, a leading ServiceNow Elite Partner, are hiring an experienced ServiceNow Architect for a contract-to-hire engagement. The ServiceNow Architect will play a key role in designing, leading and implementing ServiceNow solutions that align with client needs and business objectives. This is a remote role open only to candidates who are Canadian citizens or permanent residents.
Responsibilities
- Lead architectural design and delivery of ServiceNow solutions across multiple modules.
- Translate business requirements into technical designs and provide best practice guidance.
- Work closely with stakeholders, developers and project managers to ensure successful solution delivery.
- Oversee integration of ServiceNow with other enterprise systems.
- Provide mentorship to technical teams and support client workshops.
- Ensure adherence to ServiceNow platform governance and standards.
Skillset
- Proven experience as a ServiceNow Architect with multiple successful implementations.
- Deep expertise across several ServiceNow modules (ITSM, ITOM, HRSD, CSM etc.).
- Strong knowledge of ServiceNow best practices, design patterns and platform capabilities.
- Bilingual (English/French) – professional working proficiency in both languages.
- Excellent communication and stakeholder management skills.
- Must be a Canadian citizen or permanent resident.
