ServiceNow Architect HRSD Jobs

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  • HRSD ServiceNow Developer
    Cambridge, Massachusetts
    ServiceNow - Developer
    Contract
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    Our client, an elite ServiceNow Partner, are hiring a ServiceNow HRSD Developer to join their team remotely, on a contract basis. The successful candidate will be responsible for designing, developing and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


    Responsibilities

    • Design, develop, and implement HRSD solutions on the ServiceNow platform.

    • Customize and configure HRSD modules to meet specific business requirements.

    • Develop and maintain ServiceNow workflows, business rules, UI policies and client scripts.

    • Collaborate with HR stakeholders to understand business processes and requirements.

    • Implement and optimize HRSD processes to streamline and improve HR service delivery.

    • Integrate ServiceNow with other HR systems and external applications as needed.

    • Implement automation solutions to enhance efficiency and reduce manual processes.

    • Collaborate with ServiceNow administrators, architects and other developers to ensure seamless integration and functionality.

    • Create and maintain technical documentation related to ServiceNow configurations, customizations and integrations.

    • Document HRSD processes and workflows for reference and training purposes.



    Skillset

    • Bachelor's degree in computer science, Information Technology or similar.

    • Proven experience as a ServiceNow Developer with a focus on HRSD.

    • Strong understanding of HR service delivery processes.

    • Experience with ServiceNow platform modules, including Incident Management, Request Management and Knowledge Management.

    • Excellent communication and interpersonal skills.

  • ServiceNow Architect – Employee Workflows
    Berlin, Berlin
    ServiceNow - Architect
    Permanent
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    Our client, a global IT consulting organization, are hiring a ServiceNow Architect - Employee Workflows to join the team in Berlin, Germany on a full-time or part-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.


    Responsibilities

    • Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.

    • Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.

    • Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.

    • Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.

    • Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.

    • Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.



    Skillset

    • Professional fluency in German and English.

    • Degree in Computer Science, Business Informatics or similar.

    • Proven experience in ServiceNow architecture, consulting or technical leadership positions.

    • Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.

    • Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.

    • Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.

    • ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.



    Benefits

    • Flexible and hybrid working arrangements.

    • Structured career development frameworks and leadership pathways.

    • Access to extensive learning and certification resources.

    • Comprehensive wellbeing and employee support programs.

    • Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.



    Contract steven@alldus.com or rhiannon@alldus.com for more details with your latest CV. 

  • ServiceNow Business Analyst
    Berlin, Berlin
    ServiceNow - Business Analyst / Process Consultant
    Permanent
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    Our client, a leading ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Business Analyst to join their newly established Centre of Excellence in Berlin. Leveraging your skills in HR Service Delivery (HRSD) and Customer Service Management (CSM), the successful candidate will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.


    Responsibilities

    • Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.
    • Lead workshops and advise stakeholders on best-practice customer and employee service processes.
    • Design end-to-end ServiceNow solutions, considering integrations, governance and platform standards.
    • Identify and deliver AI-enabled use cases including intelligent automation, virtual agents and self-service capabilities.
    • Support project delivery from discovery through to go-live, managing key stakeholder relationships throughout.
    • Contribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.
    • Help shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.



    Skillset

    • Fluent German and English.
    • Proven experience as a ServiceNow Business Analyst or Consultant with a strong focus on CSM and HRSD.
    • Strong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.
    • Experience supporting sales and business development activities, including RFPs, bids, proposals, and client-facing presentations.
    • ServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.
    • Excellent communication, stakeholder management and workshop facilitation skills.
  • ServiceNow HRSD Developer
    Montreal, Quebec
    ServiceNow
    Contract
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    ServiceNow HRSD Developer
    Location: Remote (Canada)
    Employment Type: Long Term Contract 


    Our client, a growing Business Consulting firm, are hiring a ServiceNow HR Service Delivery (HRSD) Developer to join their digital transformation team. The successful candidate will be responsible for designing, developing, configuring, and customizing ServiceNow HRSD solutions that enhance the employee experience and streamline HR processes.


    Responsibilities

    • Design, develop and implement ServiceNow HRSD modules and applications, including Case and Knowledge Management, Employee Center, Lifecycle Events and related HR integrations.

    • Customize and configure the ServiceNow platform using best practices in scripting (client scripts, UI policies, business rules, flow designer etc.)

    • Collaborate with HR and IT stakeholders to translate business requirements into effective technical solutions.

    • Develop and maintain integrations between ServiceNow and third-party HR systems (e.g. Workday, SAP SuccessFactors, etc.)

    • Ensure adherence to ServiceNow development standards, security policies and governance processes.

    • Conduct unit testing, UAT support and deploy solutions through established SDLC processes.

    • Troubleshoot issues, optimize performance and provide ongoing support for ServiceNow HRSD applications.

    • Stay current with ServiceNow platform releases and HRSD-related innovations to recommend improvements and enhancements.



    Skillset

    • At least 3 years of experience as a ServiceNow Developer, with a minimum of 2 years in HR Service Delivery (HRSD).

    • Strong knowledge of ServiceNow platform architecture, scripting and configuration.

    • Hands-on experience with HRSD modules such as Case Management, Employee Center and Lifecycle Events.

    • Experience developing integrations via REST/SOAP APIs, MID Server and IntegrationHub.

    • Proficiency with JavaScript, HTML and AngularJS (or similar front-end technologies).

    • Solid understanding of HR processes and data structures.

    • Familiarity with Agile methodologies and tools (e.g. Jira, Azure DevOps).

    • Excellent communication and collaboration skills with a remote, distributed team.

    • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist - HRSD is a bonus.

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