Our client, a global tech organization, is hiring Senior ServiceNow Technical Consultant to join the team in Virginia on a contract basis. The successful candidate will collaborate with customers to design, configure and implement tailored solutions on the ServiceNow platform, playing a pivotal role in delivering business value through the application of best practices across a range of ServiceNow products.


Responsibilities

• Partner with clients to design and deliver effective solutions to business challenges using ServiceNow.

• Define the scope, requirements and overall solution vision for assigned projects.

• Adhere to and support established technical governance processes.

• Contribute to the development and maintenance of ServiceNow architecture standards and best practices.

• Participate in design workshops, as well as development, testing and deployment activities.

• Take ownership of technical deliverables related to ServiceNow configurations and integrations.

• Apply and advocate for ServiceNow best practices across all implementations.

• Develop a strong understanding of client businesses and align solutions to their needs.

• Drive continuous improvement of implementation methodologies and service offerings based on client feedback and experience.

Skillset

• At least 2 years of experience delivering ServiceNow solutions across one or more modules.

• Strong hands-on development expertise within the ServiceNow platform.

• Expertise in ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and/or Portal.

• Certifications such as ITIL v3 Foundation, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist and/or ServiceNow Certified Application Developer are desirable.

• Demonstrated ability to influence stakeholders and provide thought leadership.

• Experience in addressing governance, project management, business process and/or technical challenges.

• Strong communication and interpersonal skills with a customer-focused approach.

• Degree in Information Technology, Engineering or similar is a bonus.

Our client, a global IT company, are hiring a ServiceNow Technical Consultant to join their customer engagement team on a contract basis in Virginia. The successful candidate will focus on delivering high-quality ServiceNow solutions that drive meaningful business outcomes for their clients, including designing, configuring and implementing products such as ITSM, ITAM, HRSD and CSM.


Responsibilities

• Partner with clients to design and deliver effective ServiceNow solutions to business challenges.

• Define project scope, requirements and overall vision to ensure tailored outcomes.

• Follow and support established technical governance processes.

• Contribute to the ongoing development and upkeep of ServiceNow architecture standards and best practices.

• Engage in design workshops and support development, testing and deployment activities.

• Take responsibility for technical deliverables, including system configurations and integrations.

• Champion and apply ServiceNow best practices across all engagements.

• Develop a strong understanding of client operations and align solutions to their needs.

• Continuously enhance implementation approaches and service offerings based on experience.

Skillset

• Minimum of 2 years' experience designing and delivering ServiceNow solutions across areas such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD and Service Portal.

• ITIL V3 Foundation certification  and ServiceNow certifications such as System Administrator and/or Certified Implementation Specialist are desirable.

• Strong hands-on development experience within the ServiceNow platform.

• Proven ability to influence stakeholders and provide thought leadership across governance, project management, business processes, and technical challenges.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Degree in Information Technology, Engineering or similar is plus.

Our client, a leading telecommunications company, are hiring a ServiceNow AI Engineer to join their team in Colorado on a contract basis. The successful candidate will support the development of next-generation AI-enabled workflows and enterprise automation on the ServiceNow platform, focusing on scalable backend services, integration of modern AI capabilities and intelligent orchestration across enterprise systems.


Responsibilities

• Design and implement high-performance ServiceNow integrations, AI-driven workflows and automation systems.

• Build AI-powered automation solutions within the ServiceNow platform.

• Develop and maintain ServiceNow APIs, workflows and integration logic.

• Implement AI capabilities including embeddings, RAG pipelines, and knowledge retrieval systems.

• Develop knowledge graphs and embedding-based semantic search capabilities.

• Integrate ServiceNow with vector databases and knowledge graph technologies.

• Enable real-time data integration across distributed enterprise systems.

• Design and implement secure access models using OAuth 2.0 (scopes and claims).

• Work with REST and GraphQL APIs, including complex JSON transformations.

• Collaborate on ServiceNow architecture, system design, scalability and AI strategy.

Skillset

• Extensive experience with ServiceNow development and system integrations.

• Strong senior-level experience in Python development.

• Strong experience in API development, including REST and GraphQL.

• Experience designing and building AI-enabled systems, including LLMs, embeddings, and RAG pipelines.

• Strong knowledge of vector databases and semantic search architectures.

• Experience with knowledge graphs and graph-based data modelling.

• Experience with streaming data processing and message queue technologies (e.g. Kafka or similar).

• Strong understanding of OAuth 2.0, including scopes, claims and secure access models.

• Experience with CI/CD automation using GitLab and Kubernetes-based deployments.

• Strong object-oriented design and system architecture capabilities.

Our client, a leading telecommunications company, are hiring a Senior ServiceNow Developer with Workspace & AI Integration expertise to join their team remotely on a contract basis. The successful candidate will contribute to the development of a next-generation, AI-enabled enterprise platform, helping to shape how ServiceNow integrates with intelligent backend systems to enable seamless interaction between users, workflows and AI-powered services.


Responsibilities

• Design, develop and customize ServiceNow Workspaces, including UI Builder, Agent Workspace, CSM Workspace and configurable workspace solutions.

• Build bespoke UI components and deliver enhanced user experiences within Workspace frameworks.

• Integrate ServiceNow with external APIs and AI-driven services.

• Develop and maintain Flow Designer workflows, business rules and automation logic.

• Collaborate closely with backend engineers delivering Python-based AI and data services.

• Design and implement end-to-end workflows across multiple enterprise systems.

• Support real-time data processing and event-driven architectures.

• Ensure all solutions are scalable, high-performing, and maintainable.

Skillset

• Extensive experience as a Senior ServiceNow Developer.

• Strong hands-on expertise with ServiceNow Workspaces and UI Builder.

• Proven experience with Agent Workspace, CSM Workspace or configurable workspace development.

• Strong ServiceNow scripting skills, including JavaScript and Glide APIs.

• Solid experience with Flow Designer and end-to-end workflow automation.

• Experience integrating ServiceNow with external APIs (REST, with GraphQL preferred).

• Strong understanding of enterprise data models and process design principles.

• Experience working within Agile delivery environments.

• Exposure to AI/LLM integrations within ServiceNow or broader enterprise platforms.

• Familiarity with event-driven architectures and real-time data pipelines.

Our client, a Digital Transformation consulting firm, are hiring a ServiceNow IRM Developer to join the team in Utah on a contract basis. The successful candidate will be responsible for end-to-end solution delivery, from requirements gathering through to architecture and build, collaborating closely with both client stakeholders and internal development teams.


Responsibilities

• Lead client workshops to gather requirements, with a particular focus on IRM (Integrated Risk Management) and Vendor Risk Management processes.

• Translate business requirements into detailed technical design specifications and user stories, ensuring clear and testable acceptance criteria.

• Architect and oversee the design of ServiceNow IRM and Vendor Risk Management (VRM) solutions.

• Lead and guide the development team through the build, configuration and deployment phases.

• Provide hands-on expertise in out-of-the-box IRM/TPRM capabilities, ensuring adherence to best-practice configuration.

• Design and support integration with third-party systems and wider enterprise platforms.

• Act as technical lead in client-facing sessions, confidently presenting solutions and responding to complex technical questions.

Skillset

• Extensive, demonstrable expertise in ServiceNow Integrated Risk Management (IRM) and/or Vendor Risk Management (TPRM).

• Proven track record of delivering end-to-end ServiceNow IRM implementations, rather than solely support or enhancement activities.

• Strong capability in facilitating requirements workshops and translating outcomes into robust technical design solutions.

• Solid understanding of integration patterns and best practices within the ServiceNow ecosystem.

• Experience leading, managing and mentoring development teams within a delivery-focused environment.

• Excellent client-facing communication and presentation skills, with the ability to engage senior stakeholders effectively.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between "as-is" and "to-be" states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.

ServiceNow Technical Consultant - HRSD (Employee Center)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Center

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls 

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management &,Employee Center 

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow CSM Architect
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Architect to join their team. The successful candidate will lead solution design and architecture for large-scale CSM implementations, as well as define the technical roadmap, ensure platform scalability, and provide leadership across design, build and delivery.


Responsibilities

• Lead architecture and solution design for ServiceNow CSM projects.
• Define technical standards, best practices, and governance models.
• Provide guidance to consultants and technical teams.
• Ensure solutions are scalable, secure, and aligned with client requirements.
• Act as a subject matter expert for ServiceNow CSM capabilities.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Extensive experience in ServiceNow CSM architecture and solution design.
• Proven track record leading complex ServiceNow implementations.
• Strong leadership and communication skills.

ServiceNow CSM Technical Consultant
Location: Remote (US-based only)
Contract Length: 6 Months


Our client, an elite ServiceNow Partner, is hiring an experienced ServiceNow CSM Technical Consultant to join their team. The successful candidate will configure and implement solutions within the ServiceNow platform, responsible for the technical development, integrations and ensuring the platform performance meets client needs.


Responsibilities

• Configure and customize ServiceNow CSM applications.
• Develop workflows, UI policies, scripts and integrations.
• Ensure platform performance, security and scalability.
• Collaborate with process consultants and architects to deliver robust solutions.

Skillset

• ServiceNow certifications: CAD, CSA, CIS CSM.
• Strong experience with ServiceNow CSM development and configuration.
• Hands-on knowledge of integrations and scripting within ServiceNow.
• Ability to troubleshoot technical issues quickly and effectively.