Our client, a global tech organization, is hiring a ServiceNow Program Manager to join the team on a 12-month contract in California. The successful candidate will lead a key transformation program focused on CRM (Customer Relationship Management) and CPQ (Configure, Price, Quote) capabilities on the ServiceNow platform.


Responsibilities

• Lead and oversee the ServiceNow CRM and CPQ transformation program, ensuring successful delivery across all workstreams.

• Report to the VP of Strategic Business Initiatives, providing regular updates to executive leadership.

• Coordinate end-to-end program delivery across business stakeholders, vendors, third-party partners and technical teams.

• Develop and execute the CRM and CPQ program roadmap.

• Manage and coordinate the migration of selected capabilities from Salesforce to ServiceNow.

• Work closely with teams delivering ServiceNow implementation and support services.

• Ensure program delivery aligns with business objectives and overall platform strategy.

• Develop strategic roadmaps for future adoption and expansion of the ServiceNow platform.

• Define and support the strategic direction for CRM and CPQ initiatives.

• Establish and drive key business use cases for ServiceNow across the organization.

Skillset

• Extensive senior-level program or portfolio management experience in large-scale enterprise technology initiatives.

• Proven track record of leading ServiceNow platform programs or implementations.

• Deep knowledge of CRM and CPQ processes, tools and technologies.

• Experience with Salesforce migrations or transformation projects is highly desirable.

• Demonstrated ability to coordinate cross-functional teams, vendors and executive stakeholders effectively.

• Excellent communication skills, including experience presenting updates and reports to executive leadership.

Our client, an established IT Services company, is hiring a Senior ServiceNow Developer to join their team remotely on a 9-month contract. The successful candidate will lead the design, development and optimization of ServiceNow applications and processes, including workflows, integrations and automation solutions, ensuring they meet business requirements and adhere to best practices.


Responsibilities

• Design, develop and maintain ServiceNow applications, modules and client-server scripts.

• Integrate commercial off-the-shelf (COTS) software and ServiceNow components into the existing IT architecture.

• Partner with stakeholders to gather requirements, create technical specifications and deliver scalable solutions.

• Plan, develop, test and deploy applications and automation workflows.

• Create test data, document test scenarios, execute tests and analyze outcomes.

• Diagnose, troubleshoot and resolve systems, applications and production issues.

• Support system enhancements, workflow optimization and process modelling initiatives.

• Implement ServiceNow best practices using platform features, APIs and scripting tools.

• Coordinate system testing and assist end-users during acceptance testing.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or similar.

• At least 8 years of experience in programming or application development, including substantial hands-on experience with ServiceNow.

• ServiceNow certifications such as Certified Administrator, Certified Application Developer, and/or Federal Enterprise Architect Certification (FEAC) are highly desirable.

Our client, an established IT Services organization, are hiring a ServiceNow Business Analyst to join the team on a contract basis in Virginia. The successful candidate will lead the analysis of business requirements, convert them into effective ServiceNow solutions and deliver training to both end users and administrators, while also serving as the key liaison between business stakeholders, technical teams and users to drive successful implementation and sustained platform adoption.


Responsibilities

• Elicit, analyse and document detailed business requirements for enterprise workflow platform implementations.

• Facilitate stakeholder workshops, interviews and process discovery sessions.

• Translate business needs into clear functional requirements, user stories and process documentation.

• Support configuration and enhancement of ServiceNow modules.

• Assist in workflow design, business rules configuration and process automation.

• Analyse and document system integration points and data flows.

• Produce and maintain Business Requirement Documents (BRDs) and Functional Specifications.

• Create process flow diagrams and supporting documentation.

• Collaborate closely with technical teams, developers and product owners within Agile/Scrum environments.

• Identify opportunities to optimise workflows and improve operational efficiency.

Skillset

• Proven background working as a ServiceNow Business Analyst.

• Hands-on experience with connected workplace and asset management platform solutions.

• Strong understanding of ServiceNow ITSM and other relevant ServiceNow modules.

• Demonstrated expertise in requirements elicitation and stakeholder engagement.

• Experience creating and delivering user training and supporting documentation.

• Working knowledge of Agile and Scrum delivery frameworks.

• Excellent communication, facilitation and presentation abilities.

• Experience supporting Nuvolo connected workplace platform implementations is a plus.

• Industry experience within Healthcare, Facilities Management or Enterprise Asset Management environments is a bonus.

Our client, an established IT Services company, is hiring a Junior ServiceNow Developer to join their team remotely on a 9-month contract. The successful candidate will support the development, implementation and maintenance of ServiceNow applications and processes.


Responsibilities

• Develop, enhance and maintain web-based and client-server applications.

• Automate workflows and processes using OS scripts and SQL within relational database environments.

• Implement and integrate commercial off-the-shelf (COTS) software into existing systems.

• Plan, code, test and deploy software solutions.

• Troubleshoot and analyse program and production issues, documenting findings and test outcomes.

• Work closely with users to gather requirements and create comprehensive program specifications.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or similar.

• At least 1 years of experience in programming or application development.

• Hands-on experience with ServiceNow.

• Willing to obtain ServiceNow certifications (Certified Administrator, Certified Application Developer) in the near future.

• Strong problem-solving, analytical and communication skills.

• Eagerness to learn, grow and contribute in a collaborative environment.

Our client, a global professional services organization, is hiring a ServiceNow Architect to join the team on a contract basis. The successful candidate will act as the technical authority and trusted advisor for enterprise-wide ServiceNow implementations, from leading solution designs, providing expert guidance to cross-functional teams and ensuring the ServiceNow platform delivers outstanding business outcomes.


Responsibilities

• Architect and manage enterprise-scale ServiceNow solutions aligned with business goals and technology roadmaps.
• Lead technical discovery sessions and translate business requirements into robust solution architectures.
• Collaborate with stakeholders, project managers and vendors to develop clear technical specifications.
• Establish and maintain architectural standards, best practices and governance frameworks.
• Design and oversee integrations between ServiceNow modules and other enterprise systems.
• Provide technical leadership and mentorship, serving as the escalation point for complex challenges.
• Define and enforce development standards, coding practices and change management procedures.
• Lead delivery of multiple concurrent workplace and safety-focused ServiceNow projects.
• Identify and mitigate technical risks to ensure scalable, secure and maintainable solutions.
• Advise senior leadership on platform capabilities, technical direction and strategic roadmap planning.

Skillset

• Over 8 years of experience in IT service management and enterprise architecture.
• Minimum 5 years of hands-on experience implementing and customising ServiceNow solutions.
• ServiceNow Certified Master Architect (CMA) certification is highly desirable.
• Experience with WSD and HSE modules is a big plus.
• Proven ability to design complex, multi-instance ServiceNow environments with integrations.
• Strong understanding of web services, REST/SOAP APIs and middleware technologies.
• Demonstrated experience managing multiple concurrent projects using Agile/Scrum methodologies.
• Expert-level knowledge of ServiceNow platform capabilities, limitations and best practices.
• Previous experience in real estate or business analysis or is a plus.
• Exceptional communication skills, with the ability to engage effectively at all organizational levels.

ServiceNow Business Process Consultant – FSM
Location: Remote (US only)
Employment Type: 6-Month Contract


Our client, an Elite ServiceNow Partner, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a six-month contract. Utilizing your deep expertise in Field Service Management, the successful candidate will have the opportunity to help design, optimize and scale field service operations on the ServiceNow platform across the United States.


Responsibilities

• Analyze US business requirements and translate them into optimized ServiceNow FSM workflows.

• Partner with stakeholders nationwide to streamline and improve field service operations, including work orders, dispatching, scheduling and mobile workforce processes.

• Develop detailed process maps, documentation and functional specifications.

• Recommend strategic ServiceNow FSM configurations and automation approaches aligned with business goals.

• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to US field service teams.

Skillset

• Minimum of 5 years of hands-on experience with ServiceNow FSM and business process consulting.

• ServiceNow Certifications required: CSA, and two CIS certifications – one must be CIS-FSM.

• Strong understanding of field service lifecycle workflows and industry best practices.

• Excellent analytical, documentation and stakeholder engagement skills.

• Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract


Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.


Responsibilities

• Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.

• Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.

• Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.

• Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.

• Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.

• Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.

• Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.

• Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.

• Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.

• Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

• Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.

• Strong expertise in HR Case Management, Employee Relations and Grievance processes.

• Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).

• Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.

• Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.

• Understanding of data privacy, confidentiality and compliance standards related to employee relations.

• ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.

• Excellent communication, stakeholder management and documentation skills.

ServiceNow HRSD Business Process Consultant
Location: Remote
Contract: 6-12 months (possible extension).

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.


Responsibilities

• Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.

• Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.

• Capture requirements and translate them into user stories and acceptance criteria.

• Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.

• Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.

• Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.

• Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.

• Support testing (unit and UAT), deployment, change management, training and post-implementation activities.

• Ensure best practices, data integrity, compliance and a user-centered design approach.

• Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

• Minimum of three years hands-on experience with ServiceNow HRSD modules.

• Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.

• Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.

• Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.

• Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).

• Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.

• Ability to manage multiple priorities under tight timelines.

• Familiarity with Agile methodology and working in sprint cycles.

• Excellent stakeholder engagement, facilitation and communication skills.